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Author

Barlow, Janelle, 1943-

(10)

(6)

(6)

(6)

(5)

King-Metters, Kathryn

(5)

Metters, Richard

(5)

Moller, Claus 1942-

(5)

Pullman, Madeleine

(5)

Buchanan, Richard W.

(4)

Gross , Scoot T.

(4)

(4)

Buschken, Joachim

(3)

(3)

(3)

(3)

(3)

Zanetti, Daniel.

(3)

Blattberg, Robert C.

(2)

Cheverton, Peter

(2)

Christensen , Clyton M.

(2)

Christensen, Clayton M.

(2)

Cutting, Donna 1966-

(2)

Donoghue, Karen

(2)

(2)

Evenson, Renee, 1951-

(2)

(2)

Harris, Elaine K.

(2)

Itickey, Kristen

(2)

(2)

(2)

(2)

Miller, John G.

(2)

Schragis, Steven

(2)

(2)

Tour, Genevieve

(2)

Ukens, Lorraine L.

(2)

Ulwick, Anthony W.

(2)

(2)

Whitman, John R.

(2)

Zeithaml, Valarie A.

(2)

(2)

(1)

(1)

Alderman, Jerry D.

(1)

(1)

(1)

(1)

Amir Faisal, author.

(1)

(1)

(1)

Bailey, Keith, 1945-

(1)

(1)

Barger, Christopher.

(1)

Barlow, Nigel May

(1)

Barwise, Patrick

(1)

Bell, Chip R., author

(1)

BenShea, Jordan

(1)

(1)

Bernarda, Gregory

(1)

(1)

Berry, Leonard L.

(1)

Bettencourt, Lance A.

(1)

Bitner, Mary Jo

(1)

(1)

(1)

Britten, Michael

(1)

(1)

Brooks, William T., 1945-

(1)

Buckingham, Richard

(1)

Bush, John, illustrator

(1)

Buzzotta, Victor R.

(1)

(1)

Carlaw, Malcolm ... (et al.).

(1)

(1)

Carlow, Malcolm

(1)

Carroll, Becky, 1966-

(1)

Catena, Marco, 1977-

(1)

Chase, Richard B.

(1)

Chesbrough, Henry William, 1956-

(1)

Cheverton, Peter.

(1)

Christensen, Clayton M., author

(1)

Christensen, John, 1959-

(1)

Cleaver, Joanne Y.

(1)

Cockerell, Lee, author.

(1)

(1)

Cooper, Frank, 1938-

(1)

(1)

(1)

Customer relations

(1)

Customer relations.

(1)

(1)

Davis , Mark M.

(1)

De Bonis, J. Nicholas

(1)

Decker, Charles

(1)

Deming, Vasudha Kathleen.

(1)

Dijulius, John R. 1964-

(1)

Dillon, Karen (Editor), author

(1)

Doane, Darryl S.

(1)

Doucett, Elisabeth, author.

(1)

Dugan, Robert E., 1952-

(1)

Duncan, David S., author

(1)

Eggland, Steven

(1)

Eisner, Michael D.

(1)

Faris Azzaki, 1990- author.

(1)

Fischer, Thomas

(1)

(1)

Fleisher, Joe and Read Brendan

(1)

Fogli , Lawrence

(1)

Fred, Charles L.

(1)

(1)

Friedman, Harry J.

(1)

(1)

Gallagher, Richard s

(1)

Gallo , Carmine

(1)

Gallo, Carmine.

(1)

(1)

(1)

(1)

Gilmore, James H

(1)

Gitomer, Jeffrey H.

(1)

Gregerman, Alan S.

(1)

(1)

(1)

Griffiths, Andrew

(1)

Gross, T. Scott.

(1)

(1)

Hall, Taddy, author

(1)

(1)

Heppell, Michael.

(1)

(1)

Heskett, James L.

(1)

Hildebrand, Volker

(1)

(1)

Horovitz, Jacques

(1)

Huber, John J., 1958-

(1)

(1)

(1)

In association with Britannica Educational Publishing, Rosen Educational Services

(1)

(1)

(1)

Jaffe, David, 1963- author

(1)

(1)

(1)

(1)

(1)

(1)

Kasanoff, Bruce

(1)

(1)

(1)

(1)

(1)

Kinni, Theodore B,

(1)

Kirschner, Rick

(1)

Knapp, Duane E.

(1)

Kramer, Larry 1950-

(1)

(1)

Laughlin, Sara 1949-

(1)

Leadbetter, Jane

(1)

Lefton, Robert Eugene, 1931-

(1)

Lehtinen, Jarmo R.

(1)

(1)

(1)

(1)

(1)

Lovelock, Christopher

(1)

Lowenstein, Michael W.

(1)

(1)

Lucas, Robert W.

(1)

Lundin, Stephen C., 1941-

(1)

Macey, Jonathan R., author

(1)

(1)

(1)

Matinez, Mario. 1967-

(1)

McDonald, Malcolm

(1)

Md. Ali Berahim

(1)

(1)

Michelli, Joseph A.

(1)

(1)

(1)

Mohamad Ezrin Shah, editor.

(1)

(1)

Montague, Ty, author.

(1)

Mooney, P. Kelly

(1)

(1)

(1)

Niemeier, Stefan, 1973-

(1)

Norlaila Mohd. Samli, author.

(1)

(1)

Osterwalder, Alexander

(1)

(1)

Pall, Gabriel R.

(1)

Parasuraman, A.

(1)

Parker, James F. (James Francis) 1947-

(1)

Patterson, Paul

(1)

Paul, Harry, 1950-

(1)

(1)

(1)

(1)

Peverell, Roger

(1)

Format

(249)

(2)

Language

(170)

(12)

Media Type

(2)

Library

Perpustakaan Internet Bergerak

Perpustakaan Jabatan

Perpustakaan Kuala Lumpur

Perpustakaan Kuala Lumpur, Cawangan Bandar Baru Sentul

Perpustakaan Kuala Lumpur, Cawangan Bandar Tun Razak

Perpustakaan Kuala Lumpur, Cawangan Desa Tun Razak

Perpustakaan Kuala Lumpur, Cawangan Gombak Setia

Perpustakaan Kuala Lumpur, Cawangan Setiawangsa

Perpustakaan Kuala Lumpur, Cawangan Sri Pantai

Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail

Perpustakaan Lembah Pantai

Perpustakaan Medan Idaman

Pustaka KL @ Keramat

Shelf Location

Management and Economic

Publication Date

-

(27)

(22)

(20)

(19)

(17)

(16)

(16)

(15)

(14)

(13)

(13)

(12)

(8)

(7)

(6)

(5)

(5)

(3)

(2)

(2)

(1)

(1)

(1)

(1)

(1)

(1)

Subject

Customer services

(97)

Customer relations

(57)

Consumer satisfaction

(31)

Customer services.

(27)

Customer relations.

(18)

Customer services - Management

(15)

Customer loyalty

(14)

Customer service

(13)

Customer services -- Management

(12)

Consumer complaints

(9)

Success in business

(8)

Employees -- Training of

(7)

Industrial management

(6)

Teenagers -- Social life and customs

(6)

Young adults -- services for -- Malaysia

(6)

Consumer satisfaction.

(5)

Creative ability in business

(5)

Customer services - Management - Case studies

(5)

Management and Business Studies

(5)

Organizational effectiveness

(5)

Services industries -- Customer services

(5)

Services industries -- Management

(5)

Customer relations -- Management

(4)

Customer satisfaction

(4)

Customer services - United States

(4)

Customer services -- Management.

(4)

Customers services

(4)

Organizational change

(4)

Public services (Libraries)

(4)

Relationship marketing

(4)

Succes in business

(4)

(3)

Customer relations - Management

(3)

Customer services -- United States

(3)

Interpersonal relations

(3)

Marketing -- Key accounts

(3)

Product management

(3)

Selling -- Key accounts

(3)

(3)

Affluent consumers

(2)

Brand name products

(2)

Business communication

(2)

Call centers - Computer network resources

(2)

Call centers - Management

(2)

Call centers - Personnel management

(2)

Customer services - Marketing

(2)

Customer services - Technological innovations

(2)

Customer services -- Technological innovations

(2)

Customer services -- Terminology

(2)

Customer sevices

(2)

Diversity in the workplace -- Management

(2)

Electronic commerce.

(2)

Employee motivation

(2)

Employees -- Training of.

(2)

Financial services industry -- Management

(2)

Internet marketing

(2)

Interpersonal communication

(2)

Interpersonal realations

(2)

(2)

Library planning -- United States

(2)

Luxury goods industry

(2)

(2)

Management games

(2)

(2)

New products -- Planning

(2)

Organizational change.

(2)

Public relations

(2)

Public services (Libraries) -- United States -- Evaluation

(2)

Reference services (libraries) -- United States -- Management.

(2)

Salesforce ( Online service)

(2)

(2)

Service industries - Management

(2)

Service industries - Technological innovations

(2)

Service industries -- Management.

(2)

Strategic planning

(2)

Total quality management

(2)

Total quality management -- United States

(2)

(1)

Advertising -- Cost effectiveness

(1)

(1)

(1)

Airlines -- Customer services.

(1)

Airlines -- Rates.

(1)

Airlines -- United States -- Management

(1)

Amusement parks customer services - Floroda Orlando

(1)

(1)

(1)

Artistic collaboration

(1)

Automobile industry and trade -- Customer services -- Germany

(1)

Automobile industry and trade -- Germany -- Management

(1)

Automobile industry and trade -- Management

(1)

BUSINESS & ECONOMICS / Sales & Selling.

(1)

Bank loans - United States

(1)

Branding -- Marketing

(1)

Branding (Marketing)

(1)

British Telecom

(1)

Business -- Data processing -- Management

(1)

Business Communication

(1)

Business education

(1)

Business enterprises -- Computer networks.

(1)

Business enterprises -- Technological innovations

(1)

Business intelligence - United States

(1)

Business logistics

(1)

(1)

Business planning

(1)

Businesspeople -- Interviews.

(1)

Call centers -- Computer network resources

(1)

Call centers -- Management

(1)

Casinos -- Nevada -- Las Vegas -- Customer services -- Case studies

(1)

Ceasars Entertainment -- Case studies

(1)

Civil service -- Malaysia

(1)

Communication in management

(1)

Communication in management.

(1)

Computer Network Management

(1)

Computer software -- Development.

(1)

Conflict management.

(1)

Consumer behavior

(1)

Consumer behavior -- Cross-cultural studies

(1)

Consumer credit - United States

(1)

Consumer profiling -- United States

(1)

Consumer profiling.

(1)

Consumer satisfaction - United States

(1)

Consumer satisfaction -- United States.

(1)

Consumer satisfaction -- United Statess

(1)

Consumers' preferences.

(1)

(1)

Creative ability in business -- Case studies.

(1)

Creative ability in business.

(1)

Creative thinking.

(1)

Cultural relations.

(1)

Cunsumer satisfaction

(1)

Customer Service-Quality control

(1)

Customer relations -- Case studies

(1)

Customer relations -- Management

(1)

Customer relations -- Handbooks, manuals, etc.

(1)

Customer relations -- Psychological aspects

(1)

Customer relations -- Technological innovations.

(1)

Customer relations -- United States

(1)

Customer relations management

(1)

Customer service - Management

(1)

Customer service -- Management

(1)

Customer service.

(1)

Customer services -- Technological innovations.

(1)

Customer services - Case studies

(1)

Customer services -- Management

(1)

Customer services -- Australia -- Marketing

(1)

Customer services -- Handbooks, manuals, etc.

(1)

Customer services -- Marketing

(1)

Customer services -- Marketing -- Management.

(1)

Customer services -- New Zealand -- marketing

(1)

Customer services -- Psychological aspects

(1)

Customer services -- evaluation

(1)

Customer services -- pacific area -- Marketing

(1)

Customer services -- quality control

(1)

Customerrr satisfaction

(1)

Customers relations - Management

(1)

Customers services - Managment

(1)

Customs administrations -- Malaysia

(1)

Data protection

(1)

Design services.

(1)

Disney institute

(1)

Diversification in industry

(1)

Employee motivation.

(1)

Employee ownership

(1)

Employees - Training of

(1)

Entrepreneurship - Case studies

(1)

Executives -- Training of.

(1)

(1)

Facebook (Electronic resource)

(1)

Financial institutions -- Customer services -- United States

(1)

Financial institutions -- Law and legislation -- United States

(1)

Financial institutions -- Public relations -- United States

(1)

Financial institutions - Customer service

(1)

Financial planners- Marketing

(1)

Financial services industry -- Customer services.

(1)

Financial services industry -- Marketing.

(1)

Financial services industry -- Technological innovations.

(1)

Financial services industry- United States- Marketing

(1)

High technology -- marketing

(1)

Hospitality industry -- Customer services

(1)

(1)

Industrial management -- Social aspects

(1)

Industrial marketing

(1)

Industries -- Technological innovations

(1)

(1)

Intercultural communication.

(1)

International Dairy Queen, Inc.

(1)

Internet advertising

(1)

Internet marketing.

(1)

Interpersonal communication.

(1)

Interpersonal relations.

(1)

Islam -- Customs and practices

(1)

Islam -- Doctrines

(1)

(1)

Libraries -- Customer services

(1)

Libraries -- Cost control

(1)

Libraries -- Marketing

(1)

Libraries -- Public relations.

(1)

Libraries -- Space utilization -- Social aspects

(1)

Libraries and community.

(1)

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Cover image for Customer service serve US America

Customer service serve US America

Eggland, Steven Britten, Michael

2002

Perpustakaan Kuala Lumpur

ISBN

9780135275085

Excerpt:

Customer service serve US America Eggland, Steven

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Cover image for Total access

McKenna, Regis

2002

ISBN

9781578512447

Excerpt:

Customers services

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Cover image for 50 powerful ideas

50 powerful ideas

Timm, Paul R.

2002

Perpustakaan Kuala Lumpur

ISBN

9781564145994

Excerpt:

Customer services - Management

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Cover image for The ten demandments

The ten demandments

Mooney, P. Kelly

2002

ISBN

9780071387392

Excerpt:

Customer services

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Cover image for Innovation in the service economy

Innovation in the service economy

Gallouj, Faiz

2002

ISBN

9781840646702

Excerpt:

Customer services - Technological innovations

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Cover image for Breakaway

Fred, Charles L.

2002

ISBN

9780787961640

Excerpt:

Customer services - Management

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Cover image for Buiding great customer experiences

Buiding great customer experiences

Shaw, Colin Ivens, John

2002

ISBN

9780333990131

Excerpt:

Customer services

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Cover image for How to kiss and keep your customers and kick the competition

How to kiss and keep your customers and kick the competition

Malouf, Doug

2002

ISBN

9781865089577

Excerpt:

Customer services

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Cover image for The complete guide to customer support

The complete guide to customer support

Fleisher, Joe and Read Brendan

2002

ISBN

9781578200979

Excerpt:

Customer services - Management

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Cover image for Up Your Service ! Insights : true Stories of Winners & Losers in the Quest for Superior Service

Up Your Service ! Insights : true Stories of Winners & Losers in the Quest for Superior Service

KAufman, Ron

2002

ISBN

9789810459390

Excerpt:

Up Your Service ! Insights : true Stories of Winners & Losers in the Quest for Superior Service

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Cover image for 101 ways to really satisfy your customers

101 ways to really satisfy your customers

Griffiths, Andrew

2002

ISBN

9781865087443

Excerpt:

Customer services.

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Cover image for Customer once client forever : 12 tools for building lifetime business relationships

Customer once client forever : 12 tools for building lifetime business relationships

Buckingham, Richard

2001

ISBN

9780938721826

Excerpt:

Customer services - United States

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