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Subject: Customer relations

Author

Gross , Scoot T.

(4)

Lunsford, Seleste E.

(4)

Marone , Mark D.

(4)

Buchanan, Richard W.

(3)

Buschken, Joachim

(3)

Gamble, Paul R.

(3)

(3)

(3)

(3)

(3)

Stein, Donna Baier

(3)

Aaronson, Kathy

(2)

(2)

Cutting, Donna 1966-

(2)

(2)

Fleming, John H.

(2)

Greenberg, Paul

(2)

Itickey, Kristen

(2)

(2)

Lencioni, Patrick, 1965-

(2)

(2)

(2)

(2)

(2)

Reichheld, Frederick F.

(2)

(2)

Seybold, Patricia B.

(2)

(2)

(2)

(2)

(1)

Amir Faisal, author.

(1)

Anderson, Kristin

(1)

(1)

Bailey, Keith, 1945-

(1)

(1)

(1)

Batterley, Richard

(1)

(1)

Berenbaum, Diane 1956-

(1)

Blackshaw, Pete

(1)

Blattberg, Robert C.

(1)

Blomqvist, Ralfs

(1)

(1)

Boutilier, Robert, 1950-

(1)

(1)

(1)

(1)

Carroll, Becky, 1966-

(1)

(1)

(1)

(1)

(1)

Cooper, Frank, 1938-

(1)

(1)

Customer relations

(1)

(1)

(1)

(1)

David Nour 1968-

(1)

(1)

Drummond, Helga

(1)

(1)

Evenson, Renee, 1951-

(1)

Faris Azzaki, 1990- author.

(1)

Fleisher, Joe and Read Brendan

(1)

(1)

Fuller, Edwin D., 1945-

(1)

(1)

Gitomer's, Jeffrey

(1)

Gitomer, Jeffrey H.

(1)

(1)

(1)

(1)

(1)

Haughton, Laurence

(1)

Horovitz, Jacques

(1)

(1)

Jamal SifuFBads, 1981-, author.

(1)

Jennings, Jason

(1)

Jim Cathcart 1946-

(1)

(1)

(1)

(1)

Keller, Paulette J.

(1)

(1)

(1)

Kinni, Theodore B,

(1)

Kirschner, Rick

(1)

Knapp, Duane E.

(1)

Kruger, Elizabeth Rush

(1)

(1)

Larkin, Tom 1953-

(1)

Leadbetter, Jane

(1)

(1)

(1)

Levokove, Micheal

(1)

(1)

Lowenstein, Michael W.

(1)

(1)

(1)

(1)

(1)

(1)

Mohamad Ezrin Shah, editor.

(1)

Montague, Ty, author.

(1)

Mooney, P. Kelly

(1)

Norjaya Mohd. Yasin, author.

(1)

(1)

(1)

(1)

Power, James D.

(1)

(1)

(1)

Ramawamy, Venkat.

(1)

(1)

Reichheld, Fried

(1)

Rickenbacher, Colleen A.

(1)

Robinette, Scott

(1)

Rogers, Martha, PhD.

(1)

(1)

(1)

Scannell, Edward E.

(1)

Shankman, Peter

(1)

Sharizal Hashim

(1)

Smith, Shaun & Wheeler, Joe

(1)

Snyder, David P.

(1)

(1)

(1)

(1)

(1)

Stephenson, Lynda Rutledge

(1)

(1)

(1)

(1)

Thompson, Harvey

(1)

Tisch, Jonathan M.

(1)

Trosten-Bloom, Amanda

(1)

(1)

(1)

(1)

Zainuddin Zakaria

(1)

Ziadatul Hidayah Zakaria.

(1)

ehrlich, Evelyn

(1)

Format

(152)

Language

(90)

(4)

Library

Perpustakaan Internet Bergerak

Perpustakaan Jabatan

Perpustakaan Kuala Lumpur

Perpustakaan Kuala Lumpur, Cawangan Bandar Baru Sentul

Perpustakaan Kuala Lumpur, Cawangan Bandar Tun Razak

Perpustakaan Kuala Lumpur, Cawangan Setiawangsa

Perpustakaan Kuala Lumpur, Cawangan Sri Sabah

Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail

Perpustakaan Lembah Pantai

Perpustakaan Medan Idaman

Pustaka KL @ Keramat

Pustaka KL @ PPR Pinggiran Bukit Jalil

Shelf Location

Management and Economic

Publication Date

-

(24)

(22)

(21)

(14)

(12)

(11)

(9)

(9)

(8)

(8)

(7)

(3)

(3)

(2)

(2)

(2)

(1)

(1)

(1)

(1)

(1)

(1)

(1)

(1)

Subject

Customer services

(41)

Consumer satisfaction

(23)

(22)

Customer loyalty

(20)

Relationship marketing

(17)

Sales management

(9)

Success in business

(9)

(8)

Interpersonal relations

(7)

Business communication

(5)

Employees -- Training of

(5)

Internet marketing

(5)

Communication in marketing

(4)

Consumer behavior

(4)

Succes in business

(4)

Branding (Marketing)

(3)

Business networks

(3)

Corporate culture

(3)

Customer satisfaction

(3)

Customer service

(3)

Electronic commerce

(3)

Interactive marketing

(3)

Learning curve (Industrial engineering)

(3)

Reengineering (Management)

(3)

Sales personnel -- Training of.

(3)

Social media -- Economic aspects.

(3)

Brand name products -- Marketing

(2)

Business referrals

(2)

Customer services -- Management

(2)

Customers services

(2)

Employee loyalty

(2)

(2)

(2)

Marketing -- Blogs

(2)

New products - Planning

(2)

Online social networks

(2)

Organizational effectiveness

(2)

Sale management

(2)

Strategic alliances (Business)

(2)

Total quality management

(2)

(1)

(1)

Brand name products

(1)

Business communication-Computer networks

(1)

Business planning

(1)

Communication in management

(1)

Communication in organizations

(1)

(1)

Consumer satisfation

(1)

Corporation -- Public relations

(1)

Customer relations -- Management

(1)

Customer service -- Management

(1)

Customer services - Management

(1)

Customer services - Marketing

(1)

Customerrr satisfaction

(1)

Education, Higher -- Malaysia

(1)

Electronic commerce - Customer relations

(1)

Employee motivation

(1)

Employees - Training of

(1)

Facebook (Electronic resource)

(1)

Financial planners- Marketing

(1)

Financial services industry- United States- Marketing

(1)

Hospitality industry -- Customer services

(1)

(1)

Industrial marketing

(1)

(1)

International Business Machines Corporation

(1)

International Dairy Queen, Inc.

(1)

Internet advertising

(1)

Interpersonal communication

(1)

Issues management

(1)

Leadership -- psyhchological aspects

(1)

Management games

(1)

Market segmentation

(1)

Marketing - Research

(1)

Marketing -- Management.

(1)

Marketing relationnel

(1)

Marketing reseach

(1)

Marketing research

(1)

Organizational behaviour

(1)

Organizational change

(1)

(1)

Patron and client

(1)

Professions - Social aspects

(1)

Selling -- Study and teaching

(1)

Social media -- Economic aspects

(1)

Social media -- Economic aspects

(1)

Social networks

(1)

Social participation -- Economic aspects

(1)

Starbuck Coffee company

(1)

Strategic planning

(1)

Technological innovations -- Management

(1)

(1)

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Cover image for Engage! : the complete guide for brands & businesses to build, cultivate and measure success in the new web/c Brian Solis.

Engage! : the complete guide for brands & businesses to build, cultivate and measure success in the new web/c Brian Solis.

Engage! : the complete guide for brands & businesses to build, cultivate and measure success in the new web/c Brian Solis.

Solis, Brian

2011

Perpustakaan Kuala Lumpur

ISBN

9781118003763

Excerpt:

Customer relations

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Cover image for Top market strategy : applying the 80/20 rule

Top market strategy : applying the 80/20 rule

Top market strategy : applying the 80/20 rule

Kruger, Elizabeth Rush

2011

Perpustakaan Kuala Lumpur

ISBN

9781606493106

Excerpt:

Customer relations

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Cover image for Sales & service excellence

Sales & service excellence

Sales & service excellence

Leadbetter, Jane

2011

Perpustakaan Kuala Lumpur

ISBN

9781852526719

Excerpt:

Customer relations

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Cover image for The hidden power of your customers : four keys to growing your business through existing customers

The hidden power of your customers : four keys to growing your business through existing customers

The hidden power of your customers : four keys to growing your business through existing customers

Carroll, Becky, 1966-

2011

Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail

ISBN

9781118018217

Excerpt:

Customer relations -- Management

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Cover image for You can't lead with your feet on the desk : building relationships, breaking down barriers, and delivering profits

You can't lead with your feet on the desk : building relationships, breaking down barriers, and delivering profits

You can't lead with your feet on the desk : building relationships, breaking down barriers, and delivering profits

Fuller, Edwin D., 1945-

2011

Perpustakaan Kuala Lumpur

ISBN

9780470879610

Excerpt:

Customer relations

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0.0000

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Cover image for Harvard business review on increasing customer loyalty.

Harvard business review on increasing customer loyalty.

Harvard business review on increasing customer loyalty.

2011

Perpustakaan Kuala Lumpur

ISBN

9781422162521

Excerpt:

Customer relations

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0.0000

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Cover image for Smarter selling : how to grow sales by building trusted relationships /

Smarter selling : how to grow sales by building trusted relationships /

Smarter selling : how to grow sales by building trusted relationships /

Dugdale, Keith Lambert, David

2011

Pustaka KL @ Keramat

ISBN

9780273750444

Excerpt:

Customer relations

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Likeable social media : how to delight your customers, create an irresistible brand, and be generally amazing on facebook (& other social networks)

Likeable social media : how to delight your customers, create an irresistible brand, and be generally amazing on facebook (& other social networks)

Kerpen, Dave

2011

Pustaka KL @ Keramat

ISBN

9780071813723

Excerpt:

Customer relations

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Cover image for The customer signs your paycheck

The customer signs your paycheck

The customer signs your paycheck

Cooper, Frank, 1938-

2010

ISBN

9780071632881

Excerpt:

Customer relations

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Cover image for Getting naked : a business fable about shedding the three fears that sabotage client loyalty

Getting naked : a business fable about shedding the three fears that sabotage client loyalty

Getting naked : a business fable about shedding the three fears that sabotage client loyalty

Lencioni, Patrick, 1965-

2010

ISBN

9780787976392

Excerpt:

Customer relations

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Cover image for The big book of people skills games : quick, effectives activities for making great impressions, boosting problem-solving skills and improving customer service

The big book of people skills games : quick, effectives activities for making great impressions, boosting problem-solving skills and improving customer service

The big book of people skills games : quick, effectives activities for making great impressions, boosting problem-solving skills and improving customer service

Rickenbacher, Colleen A. Scannell, Edward E.

2010

ISBN

9780071745093

Excerpt:

Interpersonal relations

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Cover image for Getting naked : a business fable about shedding the three fears that sabotage client loyalty

Getting naked : a business fable about shedding the three fears that sabotage client loyalty

Getting naked : a business fable about shedding the three fears that sabotage client loyalty

Lencioni, Patrick, 1965-

2010

ISBN

9780787976392

Excerpt:

Customer relations

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