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Cover image for Beyond Listening
Beyond Listening
Goebert, Bonnie
2002
ISBN 
9780471395621
Excerpt: 
Consumers' preferences
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Cover image for Delivering satisfaction and service quality : a customer-based approach for libraries
Delivering satisfaction and service quality : a customer-based approach for libraries
Hernon, Peter Whitman, John R.
2001
Perpustakaan Kuala Lumpur
ISBN 
9780838907894
Excerpt: 
Reference services (libraries) -- United States -- Management.
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