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Cover image for Relevance regained: From top-down control to bottom-up empowerment
Relevance regained: From top-down control to bottom-up empowerment
Johnson, H. Thomas
1992
ISBN 
9780029165553
Excerpt: 
Customer relations - Data processing
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Cover image for The quality movement: What total quality management is really all about!
The quality movement: What total quality management is really all about!
Drummond, Helga
1992
ISBN 
9780749407537
Excerpt: 
Customer relations
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