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000PKL

Hernon, Peter Whitman, John R.

2001

Perpustakaan Kuala Lumpur

ISBN

9780838907894

Excerpt:

Delivering satisfaction and service quality : a customer-based approach for libraries / Hernon

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0.0000

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Carlaw, Peggy. Deming, Vasudha Kathleen.

1999

Perpustakaan Kuala Lumpur

ISBN

9780070779747

Excerpt:

The big book of customer service training games : quick, fun activities for training customer

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0.0000

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Peel, Malcolm

1987

Perpustakaan Kuala Lumpur

ISBN

9781850913047

Excerpt:

Customer services -- Management

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