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Cover image for Employee management and customer service in the retail industry
Employee management and customer service in the retail industry
Heil, Gary Thomas , Chris
2006
Perpustakaan Kuala Lumpur
ISBN 
9780471723240
Excerpt: 
Employee management and customer service in the retail industry Heil, Gary
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Cover image for Services marketing management
Services marketing management
Mudie, Peter Pirrie , Angela
2006
Perpustakaan Jabatan
ISBN 
9780750666749
Excerpt: 
Customer services -- Marketing -- Management.
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Cover image for The customer service activity book : 50 activities for inspiring exceptional service
The customer service activity book : 50 activities for inspiring exceptional service
Doane, Darryl S. Sloat, Rose D.
2005
Perpustakaan Kuala Lumpur
ISBN 
9780814472590
Excerpt: 
The customer service activity book : 50 activities for inspiring exceptional service / Doane
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Cover image for Services marketing
Services marketing
Zeithaml, Valarie A. Bitner, Mary Jo
2003
Perpustakaan Kuala Lumpur
ISBN 
9780071199148
Excerpt: 
Customer services
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Cover image for Key customers: How to manage them profitably
Key customers: How to manage them profitably
McDonald, Malcolm Rogers, Beth Woodburn, Diana
2000
Perpustakaan Kuala Lumpur
ISBN 
9780750646154
Excerpt: 
Customer services
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Cover image for Delivering customers service : how to win a competitive edge through managing customer relationships successfully
Delivering customers service : how to win a competitive edge through managing customer relationships successfully
Payne, Shelia
1999
Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Setiawangsa
ISBN 
9780717297405
Excerpt: 
Delivering customers service : how to win a competitive edge through managing customer
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Cover image for Knocks your socks off selling
Knocks your socks off selling
Gitomer, Jeffrey H. Zemke, Ron
1999
Perpustakaan Kuala Lumpur
ISBN 
9780814470305
Excerpt: 
Customer service
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Cover image for The big book of customer service training games : quick, fun activities for training customer service reps, salespeople, and anyone else who deals with customers
The big book of customer service training games : quick, fun activities for training customer service reps, salespeople, and anyone else who deals with customers
Carlaw, Peggy. Deming, Vasudha Kathleen.
1999
Perpustakaan Kuala Lumpur
ISBN 
9780070779747
Excerpt: 
The big book of customer service training games : quick, fun activities for training customer
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Cover image for Customer service
Customer service
Peel, Malcolm
1987
Perpustakaan Kuala Lumpur
ISBN 
9781850913047
Excerpt: 
Customer service / Peel, Malcolm
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Cover image for Unleashing excellence : the complete guide to ultimate customer service
Unleashing excellence : the complete guide to ultimate customer service
Snow, Dennis
Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail
ISBN 
9781932021066
Excerpt: 
Unleashing excellence : the complete guide to ultimate customer service Snow, Dennis
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