Management consultant, Tony Rossiter's clear, humorous writing style and comprehensive content make this a compelling read. His management tips and advice will show you:, how to manage people: your staff, your colleagues, your customers and even your boss, how to organise yourself and make the most effective use of your time, how to focus on the vital 20 per cent of your work that accounts for most of the results, how to win the respect and trust of your team - and make it the best, how to cope with change and see it not as a threat but as a great opportunity.