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Author

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Buchanan, Richard W.

(3)

(3)

Vitale, Joe 1953-

(3)

Zanetti, Daniel.

(3)

Aaronson, Kathy

(2)

Cutting, Donna 1966-

(2)

Donoghue, Karen

(2)

Fleming, John H.

(2)

Hammer, Michael

(2)

(2)

(2)

(2)

Whitman, John R.

(2)

Alderman, Jerry D.

(1)

(1)

(1)

Blackshaw, Pete

(1)

(1)

Buckingham, Richard

(1)

(1)

(1)

(1)

De Bonis, J. Nicholas

(1)

Degen, Helmut, 1964-

(1)

(1)

Dijulius, John R. 1964-

(1)

(1)

(1)

Gallo, Carmine.

(1)

Gitomer, Jeffrey H.

(1)

(1)

(1)

Gustafsson, Anders, 1964-

(1)

Hayes, Bob E., 1963-

(1)

Heppell, Michael.

(1)

Hildebrand, Volker

(1)

Horovitz, Jacques

(1)

(1)

(1)

(1)

Jaffe, David, 1963- author

(1)

Johnson, Michael D. (Michael David)

(1)

(1)

Keller, Paulette J.

(1)

Kinni, Theodore B,

(1)

(1)

Md. Ali Berahim

(1)

Md. Asrul Nasid Masrom, Dr., author.

(1)

(1)

Phillips, Robbin

(1)

Pigues, D. Keith

(1)

Power, James D.

(1)

Ranadive, Vivek.

(1)

Reichheld, Fried

(1)

(1)

Robinette, Scott

(1)

(1)

Shedroff, Nathan

(1)

(1)

(1)

(1)

(1)

(1)

(1)

Wilson, Charles

(1)

Yuan, Xiaowei, 1963-

(1)

Zainuddin Zakaria

(1)

(1)

Ziadatul Hidayah Zakaria.

(1)

Format

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Language

(46)

(4)

Library

Perpustakaan Internet Bergerak

Perpustakaan Jabatan

Perpustakaan Kuala Lumpur

Perpustakaan Kuala Lumpur, Cawangan Bandar Baru Sentul

Perpustakaan Kuala Lumpur, Cawangan Setiawangsa

Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail

Perpustakaan Medan Idaman

Pustaka KL @ Keramat

Shelf Location

Management and Economic

Publication Date

-

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Subject

Consumer satisfaction

(55)

Customer relations

(24)

Customer services

(18)

Consumer satisfaction.

(9)

Customer services -- Management

(7)

Customer loyalty

(6)

Services industries -- Customer services

(5)

Services industries -- Management

(5)

Success in business

(5)

(4)

Advertising -- Psychological aspects

(3)

Borton, Bruce, 1886-1967

(3)

Customer services - Management

(3)

(3)

Organizational change

(3)

Organizational effectiveness

(3)

(3)

Social responsibility of business

(3)

Succes in business

(3)

Brand name products -- Marketing

(2)

Customer relations - Management

(2)

Customer relations.

(2)

Customer service

(2)

Customer services.

(2)

(2)

Marketing - Management

(2)

(2)

Reengineering (Management)

(2)

Reference services (libraries) -- United States -- Management.

(2)

Relationship marketing

(2)

Sale management

(2)

Strategic planning

(2)

Strategic planning.

(2)

Business -- Data processing -- Management

(1)

Business referrals.

(1)

Construction industry -- Quality control

(1)

Consumer satisfaction - United States

(1)

Consumer satisfaction -- Statistical methods

(1)

Consumer satisfaction -- United States.

(1)

Consumer satisfaction -- United Statess

(1)

Consumer satisfation

(1)

Creative ability in business.

(1)

Creative thinking.

(1)

Cunsumer satisfaction

(1)

Customer loyalty.

(1)

Customer relations -- Management

(1)

Customer relations management

(1)

Customer service - Management

(1)

Customer services - Technological innovations

(1)

Customer services - United States

(1)

Customer services -- Management

(1)

Customers services

(1)

Employee motivation

(1)

(1)

Government publications -- Malaysia

(1)

Industrial management -- Technological innovations.

(1)

Interpersonal relations

(1)

(1)

Management and Business Studies

(1)

Marketing - Research

(1)

Organizational change.

(1)

Product management.

(1)

Questionnaires.

(1)

Real-time data processing -- Management

(1)

Sales management

(1)

Supervision of employees

(1)

Word - of - mouth advertising

(1)

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Cover image for Emotion Marketing : the hallmark way of winning customers for life

Emotion Marketing : the hallmark way of winning customers for life

Robinette, Scott Brand, Claire Lenz, Vicki

This book provides business readers with their first in-depth analysis of hallmark's uncanny ability to forge lasting emotional bonds with a huge and devoted customer base that spans generations. It describes original emotion marketing principles and techniques that we can put to work in our company. It tells about the power of caring and how it provides the missing ink between customer satisfaction and customer loyalty.

2001

ISBN

9780071364140

Excerpt:

Consumer satisfaction

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Cover image for The customer delight principle

The customer delight principle

Vavra, Terry

2001

ISBN

9780658010040

Excerpt:

Consumer satisfaction

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Cover image for Delivering satisfaction and service quality : a customer-based approach for libraries

Delivering satisfaction and service quality : a customer-based approach for libraries

Hernon, Peter Whitman, John R.

2001

Perpustakaan Kuala Lumpur

ISBN

9780838907894

Excerpt:

Consumer satisfaction -- United States.

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Cover image for Improving customer satisfaction, loyalty, and profit : an integrated measurement and management system

Improving customer satisfaction, loyalty, and profit : an integrated measurement and management system

Johnson, Michael D. (Michael David) Gustafsson, Anders, 1964-

2000

ISBN

9780787953102

Excerpt:

Consumer satisfaction.

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Cover image for 1,001 ways to keep customers coming back

1,001 ways to keep customers coming back

Greiner, Donna Kinni, Theodore B,

1999

ISBN

9780761520290

Excerpt:

Consumer satisfaction

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Cover image for The market driven organization

The market driven organization

Day, George S.

1999

Perpustakaan Kuala Lumpur

ISBN

9780684864679

Excerpt:

Consumer satisfaction

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Cover image for Profitable customers

Profitable customers

Profitable customers

Wilson, Charles

1999

ISBN

9788175540958

Excerpt:

Consumer satisfaction

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Cover image for Knocks your socks off selling

Knocks your socks off selling

Gitomer, Jeffrey H. Zemke, Ron

1999

Perpustakaan Kuala Lumpur

ISBN

9780814470305

Excerpt:

Consumer satisfaction

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Cover image for Pelanggan adalah raja : satu panduan praktikal bagi mendapatkan nilai yang lebih daripada apa yang anda bayar

Pelanggan adalah raja : satu panduan praktikal bagi mendapatkan nilai yang lebih daripada apa yang anda bayar

Pelanggan adalah raja : satu panduan praktikal bagi mendapatkan nilai yang lebih daripada apa yang anda bayar

Tschohl, John

1999

Perpustakaan Kuala Lumpur Perpustakaan Jabatan

ISBN

9789837204034

Excerpt:

Consumer satisfaction

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Cover image for Measuring customer satisfaction : survey design, use, and statistical analysis methods

Measuring customer satisfaction : survey design, use, and statistical analysis methods

Hayes, Bob E., 1963-

1998

ISBN

9780873893626

Excerpt:

Consumer satisfaction -- Statistical methods

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