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Author

Gross , Scoot T.

(4)

Lunsford, Seleste E.

(4)

Marone , Mark D.

(4)

(4)

Buchanan, Richard W.

(3)

Bund, Barbara E.

(3)

Buschken, Joachim

(3)

Gamble, Paul R.

(3)

(3)

Greenberg, Paul

(3)

(3)

(3)

(3)

(3)

Mcgrath, Rita Gunther

(3)

Mohd Shauki Abd. Majid

(3)

(3)

(3)

Stein, Donna Baier

(3)

Zainuddin Jaffar, Dr.

(3)

Aaronson, Kathy

(2)

Bergeron, Bryan

(2)

(2)

Brown, Stanley A.

(2)

(2)

Cutting, Donna 1966-

(2)

Donoghue, Karen

(2)

(2)

Fleming, John H.

(2)

(2)

Fox, Jeffrey J.

(2)

Ismail Haji Ibrahim, author.

(2)

Itickey, Kristen

(2)

(2)

(2)

Lencioni, Patrick, 1965-

(2)

(2)

(2)

(2)

(2)

(2)

Reichheld, Frederick F.

(2)

Reynolds, David

(2)

(2)

(2)

Schragis, Steven

(2)

(2)

Seybold, Patricia B.

(2)

(2)

(2)

(2)

(2)

Wong, Jane Kon Ling, author.

(2)

A. Sanusi, 1973- author.

(1)

Abraham, Richard

(1)

(1)

Adamson, Brent, author

(1)

(1)

Ahmad Kamil Mohamed

(1)

Alderman, Jerry D.

(1)

(1)

Amir Faisal, author.

(1)

Anderson, Kristin

(1)

Anisah Hj. Zainal Abidin

(1)

(1)

Arba'iyah Mohd. Noor, Dr., editor.

(1)

(1)

(1)

(1)

Bailey, Keith, 1945-

(1)

(1)

(1)

Barger, Christopher.

(1)

Batterley, Richard

(1)

(1)

Benioff, Marc R. 1964-

(1)

Berenbaum, Diane 1956-

(1)

Berger, Joseph, 1945- author

(1)

(1)

Bhaiya, Rajya Vardhan

(1)

Blackshaw, Pete

(1)

Blattberg, Robert C.

(1)

Bleeke, Nancy Noel

(1)

(1)

(1)

Blomqvist, Ralfs

(1)

(1)

Boatwright, Peter.

(1)

Boutilier, Robert, 1950-

(1)

(1)

(1)

Bueno, Bolivar J.

(1)

(1)

Buzzotta, Victor R.

(1)

Cagan, Jonathan, 1961-

(1)

(1)

Canhoto, Ana Isabel.

(1)

Carroll, Becky, 1966-

(1)

(1)

(1)

Chase, Richard B.

(1)

(1)

(1)

(1)

Cooper, Frank, 1938-

(1)

(1)

Cunningham, Patricia M.

(1)

Curtis, Edward E., 1970-

(1)

Customer relations

(1)

Customer relations.

(1)

(1)

(1)

(1)

(1)

David Nour 1968-

(1)

Davis , Mark M.

(1)

(1)

Dempster, Craig

(1)

(1)

Dibeehi, Qaalfa

(1)

Diefendorff, James

(1)

Dixon, Matthew, 1972- author

(1)

(1)

Drummond, Helga

(1)

(1)

Enizahura Abdul Aziz, 1975- editor

(1)

Evenson, Renee, 1951-

(1)

(1)

Fadilah Yusuf, 1969-

(1)

Faris Azzaki, 1990- author.

(1)

(1)

(1)

Fleisher, Joe and Read Brendan

(1)

Fogli , Lawrence

(1)

(1)

Fox, Jeffrey J. 1945-

(1)

(1)

(1)

(1)

Fuller, Edwin D., 1945-

(1)

Funk, Tom, 1965-

(1)

Gallagher, Richard s

(1)

Gallo , Carmine

(1)

(1)

Gitomer's, Jeffrey

(1)

Gitomer, Jeffrey H.

(1)

(1)

Goldberg, Whoopi, 1955-

(1)

Gordon, Ian, 1952 June 19-

(1)

Grandey, Alicia

(1)

Greenbery, Paul

(1)

Gregerman, Alan S.

(1)

(1)

(1)

Griffiths, Andrew

(1)

(1)

(1)

Gustafsson, Anders, 1964-

(1)

Haddad, Yvonne Yazbeck

(1)

(1)

Halloran, Tim, 1969-

(1)

(1)

Harrison, Doug, 1965-

(1)

Haughton, Laurence

(1)

Havens, John C.

(1)

(1)

Hildebrand, Volker

(1)

Holden, Philip R.

(1)

(1)

(1)

Horovitz, Jacques

(1)

(1)

(1)

Jacka, J. Mike.

(1)

Jaffe, David, 1963- author

(1)

Jamal SifuFBads, 1981-, author.

(1)

Jennings, Jason

(1)

Jim Cathcart 1946-

(1)

Johnson, H. Thomas

(1)

Johnson, Michael D. (Michael David)

(1)

Jones, Mark David

(1)

K Malhotra, Naresh

(1)

(1)

(1)

Kartini Aboo Talib@Khalid, Prof. Madya, Dr., author.

(1)

(1)

(1)

(1)

(1)

Keiningham, Timothy L.

(1)

Keller, Paulette J.

(1)

(1)

(1)

Kinni, Theodore B,

(1)

Kirschner, Rick

(1)

Knapp, Duane E.

(1)

Kober, J. Jeff (James Jeff)

(1)

(1)

Kraus, Stephen.

(1)

Kreitman, Tricia

(1)

Format

(322)

Language

(216)

(19)

(1)

Library

Perpustakaan Internet Bergerak

Perpustakaan Jabatan

Perpustakaan Kuala Lumpur

Perpustakaan Kuala Lumpur, Cawangan Bandar Baru Sentul

Perpustakaan Kuala Lumpur, Cawangan Bandar Tun Razak

Perpustakaan Kuala Lumpur, Cawangan Desa Tun Razak

Perpustakaan Kuala Lumpur, Cawangan Gombak Setia

Perpustakaan Kuala Lumpur, Cawangan Muhibbah

Perpustakaan Kuala Lumpur, Cawangan Setiawangsa

Perpustakaan Kuala Lumpur, Cawangan Sri Pantai

Perpustakaan Kuala Lumpur, Cawangan Sri Sabah

Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail

Perpustakaan Lembah Pantai

Perpustakaan Medan Idaman

Pustaka KL @ Keramat

Pustaka KL @ PPR Pinggiran Bukit Jalil

Shelf Location

Management and Economic

Publication Date

-

(37)

(34)

(32)

(24)

(24)

(21)

(20)

(18)

(16)

(15)

(15)

(14)

(12)

(12)

(9)

(7)

(5)

(4)

(3)

(3)

(2)

(2)

(2)

(2)

(1)

(1)

(1)

(1)

(1)

Subject

Customer relations

(152)

Customer services

(47)

Customer relations.

(43)

Consumer satisfaction

(26)

Customer relations -- Management

(25)

(23)

Relationship marketing

(22)

Customer loyalty

(20)

Customer relations - Management

(18)

Customer services.

(13)

(11)

Sales management

(11)

Internet marketing

(10)

Success in business

(10)

Interpersonal relations

(9)

Branding (Marketing)

(8)

Business communication

(8)

Management and Business Studies

(7)

Relationship marketing.

(7)

Internet marketing.

(6)

(6)

Social media -- Economic aspects.

(6)

Communication in marketing

(5)

Consumer behavior

(5)

Customer satisfaction

(5)

Electronic commerce

(5)

Employees -- Training of

(5)

Interpersonal relations.

(5)

Dating (Social customs)

(4)

Interactive marketing

(4)

(4)

Public relations

(4)

Succes in business

(4)

United States -- Religious life and customs

(4)

Business networks

(3)

Consumer behavior.

(3)

Consumer complaints

(3)

Consumer satisfaction.

(3)

Corporate culture

(3)

Corporate culture.

(3)

Customer loyalty.

(3)

Customer relations -- Management.

(3)

Customer relations -- United States

(3)

Customer relations management

(3)

Customer service

(3)

Customers services

(3)

Interpersonal communication

(3)

Islam -- Customs and practices

(3)

Islam -- Doctrines

(3)

Learning curve (Industrial engineering)

(3)

(3)

Organizational effectiveness

(3)

Product management.

(3)

Reengineering (Management)

(3)

Religions life -- Islam

(3)

Sales management.

(3)

Sales personnel -- Training of.

(3)

Social media -- Economic aspects

(3)

Strategic planning

(3)

Strategic planning -- Handbooks, manuals, etc

(3)

Sucess in business

(3)

(3)

Brand name products -- Marketing

(2)

Business referrals

(2)

Consumers' preferences

(2)

Customer relations -- Management

(2)

Customer relations -- Management.

(2)

Customer relations - Management - Data processing

(2)

Customer relations -- Management -- Handbooks, manual, etc.

(2)

Customer relations -- Technological innovations

(2)

Customer services - Management

(2)

Customer services -- Management

(2)

Customer's preferences

(2)

Customers relations -- management

(2)

Database marketing

(2)

Diversity in the workplace -- Management

(2)

Employee loyalty

(2)

Ethnic relations -- Sabah

(2)

Ethnology -- Sabah -- Social life and customs

(2)

(2)

Indians of North America

(2)

Industrial management

(2)

Information technology -- management

(2)

Internet advertising

(2)

Interpersonal realations

(2)

(2)

Liberty -- History

(2)

Malaysia -- Social life and customs

(2)

(2)

Management information systems

(2)

Management information systems.

(2)

Marketing - Research

(2)

Marketing -- Blogs

(2)

Marketing -- Management.

(2)

Marketing research

(2)

New products - Planning

(2)

Online social networks

(2)

Online social networks.

(2)

Public relations.

(2)

Public services (Libraries)

(2)

Sale management

(2)

Sales management -- United States

(2)

Selling -- United States

(2)

Service industries - Management

(2)

Slavery -- United States -- History

(2)

(2)

Strategic alliances (Business)

(2)

Success in business -- United States

(2)

Success in business.

(2)

Total quality management

(2)

United States -- Civilization

(2)

United States -- Ethnic relations

(2)

United States -- Foreign relations

(2)

United States -- Politics and government

(2)

Aboriginal Australians -- Australia -- Kuranda (Qld.) -- Ethnic identity

(1)

Aboriginal Australians -- Australia -- Kuranda (Qld.) -- Government relations

(1)

Aboriginal Australians -- Australia -- Kuranda (Qld.) -- Social conditions

(1)

Aboriginal Australians in popular culture -- History -- 20th century

(1)

(1)

Affluent consumers.

(1)

Airlines -- United States -- Management

(1)

Artistic collaboration

(1)

(1)

(1)

(1)

Brand name products

(1)

Brand name products - Marketing - Management

(1)

Brand name products.

(1)

Branding -- Marketing

(1)

Business Communication

(1)

Business communication -- blogs

(1)

Business communication-Computer networks

(1)

Business economics

(1)

Business education

(1)

Business enterprises -- Computer networks.

(1)

Business enterprises -- Computer networks.

(1)

Business networks.

(1)

Business planning

(1)

China -- Foreign relations -- Malaysia

(1)

Chinese -- Malaysia -- Juvenile literature

(1)

Chinese -- Malaysia -- Social life and customs -- Juvenile literature

(1)

Chinese -- Social life and customs.

(1)

Civilization, Chinese

(1)

Civilization, Malay

(1)

Communication in management

(1)

Communication in organizations

(1)

(1)

Consumer behavior -- Forecasting

(1)

Consumer behavior -- Cross-cultural studies

(1)

Consumer complaints.

(1)

Consumer profiling

(1)

Consumer satisfation

(1)

Consumers' preferences.

(1)

(1)

Corporate image.

(1)

Corporation -- Public relations

(1)

Counterculture -- Australia -- Kuranda (Qld.) -- History -- 20th century

(1)

(1)

(1)

Creative ability in business.

(1)

Cultural relations.

(1)

Customer Reations management

(1)

Customer relation

(1)

Customer relation - Management

(1)

Customer relations -- Management -- Data processing.

(1)

Customer relations -- Management.

(1)

Customer relations -- Case studies

(1)

Customer relations -- Evaluation

(1)

Customer relations -- Evaluation -- Data processing

(1)

Customer relations -- Psychological aspects.

(1)

Customer relations -- United States

(1)

Customer relations - Data processing

(1)

Customer relations -- Management

(1)

Customer relations -- Technological innovations.

(1)

Customer relations -- Data processing

(1)

Customer relations -- Handbooks, manuals, etc.

(1)

Customer relations -- Management -- Case studies

(1)

Customer relations -- Management -- Computer programs

(1)

Customer relations -- Management -- Handbooks, manual,

(1)

Customer relations -- Psychological aspects

(1)

Customer relations -- Technological innovations.

(1)

Customer relations Management

(1)

Customer relations technilogical innovations

(1)

Customer service - Management

(1)

Customer service -- Management

(1)

Customer service.

(1)

Customer services - Case studies

(1)

Customer services - Marketing

(1)

Customer services - Technological innovations

(1)

Customer services -- Management

(1)

Customer services -- Handbooks, manuals, etc.

(1)

Customer services -- Psychological aspects

(1)

Customer services -- United States

(1)

Customerrr satisfaction

(1)

Customers ralations - Management

(1)

Customers relations

(1)

Customers relations - Great Britain

(1)

Customers relations - Great Britain - Case Studies

(1)

Customers relations - Management

(1)

Customs administration Law and legislation Malaysia

(1)

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Cover image for Satisfied customers tell three friends, angry customers tell 3,000 : Running a business in today's consumer-driven world

Satisfied customers tell three friends, angry customers tell 3,000 : Running a business in today's consumer-driven world

Blackshaw, Pete

2008

Perpustakaan Kuala Lumpur

ISBN

9780385522724

Excerpt:

Satisfied customers tell three friends, angry customers tell 3,000 : Running a business in today's

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Cover image for The celebrity experience : Insider secrets to delivering red-carpet customer service

The celebrity experience : Insider secrets to delivering red-carpet customer service

Cutting, Donna 1966-

2008

ISBN

9780470174012

Excerpt:

Customer relations

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Cover image for Little teal book of trust : how to earn it, grow it, and keep it to become a trusted advisor in sales, business, & life

Little teal book of trust : how to earn it, grow it, and keep it to become a trusted advisor in sales, business, & life

Gitomer's, Jeffrey

2008

Perpustakaan Kuala Lumpur

ISBN

9780137154104

Excerpt:

Customer relations

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Cover image for Managing customers for profit : strategies to increase profits and build loyalty

Managing customers for profit : strategies to increase profits and build loyalty

Kumar, V.

2008

ISBN

9780132352215

Excerpt:

Customer relations -- Management

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Cover image for We are smarter than me : how to unleash the power of crowds in your business

We are smarter than me : how to unleash the power of crowds in your business

Libert, Barry Spector, Jon

2008

ISBN

9780132244794

Excerpt:

Customer relations

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Cover image for Chocolates on the pillow aren't enough : reinventing the customer experience

Chocolates on the pillow aren't enough : reinventing the customer experience

Tisch, Jonathan M.

2007

ISBN

9780470043554

Excerpt:

Customer relations

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Cover image for Award-winning customer service : 101 ways to guarantee great performance

Award-winning customer service : 101 ways to guarantee great performance

Evenson, Renee

2007

Perpustakaan Kuala Lumpur

ISBN

9780814474549

Excerpt:

Customer relations

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Cover image for Acts of faith : The story of an American Muslim, the struggle for the soul of generation

Acts of faith : The story of an American Muslim, the struggle for the soul of generation

Patel, Eboo

2007

Perpustakaan Kuala Lumpur

ISBN

9780807077269

Excerpt:

United States -- Religious life and customs

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Cover image for How to talk to customers : Creat a great impression every time with magic

How to talk to customers : Creat a great impression every time with magic

Berenbaum, Diane 1956- Larkin, Tom 1953-

2007

Perpustakaan Kuala Lumpur, Cawangan Bandar Baru Sentul Perpustakaan Kuala Lumpur

ISBN

9780787987527

Excerpt:

Customer relations

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Cover image for The new influencers : a marketer's guide to the new social media

The new influencers : a marketer's guide to the new social media

Gillin, Paul.

2007

ISBN

9781884956652

Excerpt:

Customer relations

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Cover image for What the customer wants you to know : How everybody needs to think differently about sales

What the customer wants you to know : How everybody needs to think differently about sales

Charan, Ram

2007

ISBN

9780141036878

Excerpt:

Customer relations

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Cover image for Award-winning customer service : 101 ways to guarantee great performance

Award-winning customer service : 101 ways to guarantee great performance

Evenson, Renee

2007

ISBN

9780814474549

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Customer relations

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