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Startupland : how three guys risked everything to turn an idea into a global business

Svane, Mikkel Adler, Carlye

2015

Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail

ISBN

9781118980811

Excerpt:

Customer services.

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Assessing service quality : satisfying the expectations of library customers

Hernon, Peter Altman, Ellen. Dugan, Robert E., 1952-

2015

Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail

ISBN

9780838913086

Excerpt:

Assessing service quality : satisfying the expectations of library customers / Hernon, Peter

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New routes to library success : 100+ ideas from outside the stacks

Doucett, Elisabeth, author.

2015

Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail

ISBN

9780838913130

Excerpt:

Libraries -- Customer services

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Leading libraries : how to create a service culture

VanDuinkerken, Wyoma Customer relations.

2015

Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail

ISBN

9780838913123

Excerpt:

Leading libraries : how to create a service culture / VanDuinkerken, Wyoma

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What stays in Vegas : the world of personal data--lifeblood of big business--and the end of privacy as we know it

Tanner, Adam

2014

Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail

ISBN

9781610394185

Excerpt:

Casinos -- Nevada -- Las Vegas -- Customer services -- Case studies

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Unselling : stop selling, start connecting

Stratten, Scott

2014

Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail

ISBN

9781118943007

Excerpt:

Customer services.

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Fish! : a remarkable way to boost morale and improve results

Lundin, Stephen C., 1941- Paul, Harry, 1950- Christensen, John, 1959-

2014 2000

Perpustakaan Kuala Lumpur

ISBN

9781444792805

Excerpt:

Customer services.

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Value proposition design : how to create products and services customers want

Osterwalder, Alexander Pigneur, Yves Bernarda, Gregory Smith, Alan

2014

Perpustakaan Kuala Lumpur Perpustakaan Lembah Pantai Perpustakaan Kuala Lumpur, Cawangan Bandar Baru Sentul Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail

ISBN

9781118968055

Excerpt:

Value proposition design : how to create products and services customers want / Osterwalder

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Customer service : a practical approach

Harris, Elaine K.

2013

Perpustakaan Kuala Lumpur Perpustakaan Jabatan

ISBN

9780132742399

Excerpt:

Customer service : a practical approach / Harris, Elaine K.

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What's the future of business? : changing the way businesses create experiences

Solis, Brian.

2013

Perpustakaan Kuala Lumpur Perpustakaan Medan Idaman

ISBN

9781118456538

Excerpt:

Customer services.

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Service failure : the real reasons employees struggle with customer service and what you can do about it

Toister, Jeff.

2013

Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail

ISBN

9780814431993

Excerpt:

Service failure : the real reasons employees struggle with customer service and what you can do

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The customer service solution : managing emotions, trust, and control to win your customer's business

Dasu, Sriram Chase, Richard B.

2013

Perpustakaan Kuala Lumpur

ISBN

9780071809931

Excerpt:

The customer service solution : managing emotions, trust, and control to win your customer's

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