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Library: Perpustakaan Kuala Lumpur

Author

Donoghue, Karen

(2)

(2)

(1)

Alderman, Jerry D.

(1)

Barger, Christopher.

(1)

Benioff, Marc R. 1964-

(1)

Bergeron, Bryan

(1)

(1)

Bhaiya, Rajya Vardhan

(1)

Bleeke, Nancy Noel

(1)

Boutilier, Robert, 1950-

(1)

(1)

Carroll, Becky, 1966-

(1)

Chase, Richard B.

(1)

Cunningham, Patricia M.

(1)

(1)

Davis , Mark M.

(1)

Diefendorff, James

(1)

(1)

Fleming, John H.

(1)

(1)

Gallo , Carmine

(1)

Gordon, Ian, 1952 June 19-

(1)

Grandey, Alicia

(1)

Greenberg, Paul

(1)

Halloran, Tim, 1969-

(1)

Hildebrand, Volker

(1)

(1)

(1)

K Malhotra, Naresh

(1)

(1)

Keiningham, Timothy L.

(1)

(1)

(1)

(1)

Lee, William G.

(1)

Macey, Jonathan R., author

(1)

(1)

(1)

Mcgrath, Rita Gunther

(1)

(1)

Michelli, Joseph A., 1960- author

(1)

(1)

Nor Hapiza Mohd Ariffin

(1)

(1)

(1)

Pigues, D. Keith

(1)

Pine, B. Joseph.

(1)

(1)

Reinartz, Werner J.

(1)

(1)

Rupp, Deborah E., 1975-

(1)

Sheth, Jagdish N.

(1)

(1)

Sisodia, Rajendra

(1)

(1)

Stanton, Anne A.

(1)

Strong, Colin (Business writer)

(1)

Wolenik, Marc J.

(1)

Format

(47)

Language

(36)

(1)

Shelf Location

Management and Economic

Publication Date

-

(9)

(8)

(5)

(4)

(3)

(2)

(2)

(2)

(2)

(2)

(2)

(2)

(1)

(1)

(1)

(1)

(1)

Subject

Customer relations.

(11)

Customer relations - Management

(8)

Customer relations

(7)

Management and Business Studies

(6)

Consumer satisfaction

(5)

Relationship marketing

(4)

Customer relations -- Management

(3)

Customer relations management

(3)

Relationship marketing.

(3)

Sales management

(3)

Branding (Marketing)

(2)

Consumer behavior.

(2)

Consumers' preferences

(2)

Corporate culture.

(2)

Customer loyalty.

(2)

Customer relations -- Management

(2)

Customer relations -- Management.

(2)

Customer services.

(2)

Management information systems.

(2)

Product management.

(2)

Sales management.

(2)

(2)

Service industries - Management

(2)

(1)

(1)

Brand name products - Marketing - Management

(1)

Business communication

(1)

Business enterprises -- Computer networks.

(1)

Communication in marketing

(1)

Consumer satisfaction.

(1)

Creative ability in business.

(1)

Customer relations -- Management -- Data processing.

(1)

Customer relations -- Management.

(1)

Customer relations -- Management.

(1)

Customer relations - Management - Data processing

(1)

Customer relations -- Management

(1)

Customer relations -- Data processing

(1)

Customer relations -- Management -- Handbooks, manual,

(1)

Customer relations Management

(1)

Customer satisfaction

(1)

Customer service - Management

(1)

Customer service -- Management

(1)

Customer service.

(1)

Customer services

(1)

Customer services - Management

(1)

Customer services - Technological innovations

(1)

Customer services -- Management

(1)

Customer services -- Management

(1)

Customers ralations - Management

(1)

Customers relations -- management

(1)

Data interguation (Computer science)

(1)

Data warehousing

(1)

Database marketing

(1)

Digital media -- Management

(1)

Electronic commerce

(1)

Employees - Attitudes

(1)

Financial institutions -- Customer services -- United States

(1)

Financial institutions -- Law and legislation -- United States

(1)

Financial institutions -- Public relations -- United States

(1)

Government publications -- Malaysia

(1)

(1)

Internet advertising

(1)

Internet marketing.

(1)

Interpersonal relations.

(1)

Issues management

(1)

Location-based services.

(1)

Management -- Social aspects.

(1)

(1)

Marketing -- Management.

(1)

Marketing - Data processing

(1)

Marketing research

(1)

(1)

(1)

Nonverbal communication in the workplace.

(1)

Online social networks -- Economic aspects.

(1)

Online social networks.

(1)

Organizational behavior.

(1)

Organizational change

(1)

Organizational effectiveness

(1)

Psychology, Industrial.

(1)

Public relations.

(1)

Reengineering (Management)

(1)

Reputation -- United States

(1)

Sale management

(1)

Sales force.com (Firm)

(1)

Sales personnel -- Training of.

(1)

(1)

Service Industries - Technological Innovations - Management

(1)

Social media -- Computer network resources

(1)

Social media -- Economic aspects.

(1)

Social media -- Marketing.

(1)

Social networks

(1)

Social responsibility of business.

(1)

Starbucks Coffee Company -- Management

(1)

Strategic planning -- Handbooks, manuals, etc

(1)

Succes in business

(1)

Success in business.

(1)

Target marketing

(1)

Technological innovations -- Management.

(1)

Value analysis (Cost control)

(1)

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Cover image for A stakeholder approach to issues management

A stakeholder approach to issues management

Boutilier, Robert, 1950-

Offers a fact-based strategy development process for managing issues and controversies. The book shows practitioners how to ground their strategic advice on empirical research that reveals the socio-political dynamics of the issue. It is the first book to approach issues management from a blended application of advances in stakeholder theory and social network analysis. Readers learn how to track the socio-political environment in order to (a) avoid risks and crises, (b) obtain essential environmental scanning information for strategy development or adjustment, and (c) secure the organization's reputation and access to vital resources.

2013 2012

Perpustakaan Kuala Lumpur

ISBN

9781606490976

Excerpt:

Customer relations

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Cover image for The customer service solution : managing emotions, trust, and control to win your customer's business

The customer service solution : managing emotions, trust, and control to win your customer's business

Dasu, Sriram Chase, Richard B.

2013

Perpustakaan Kuala Lumpur

ISBN

9780071809931

Excerpt:

The customer service solution : managing emotions, trust, and control to win your customer's

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Cover image for Loyalty 3.0 : how big data and gamification are revolutionizing customer and employee engagement

Loyalty 3.0 : how big data and gamification are revolutionizing customer and employee engagement

Paharia, Rajat

2013

Perpustakaan Kuala Lumpur

ISBN

9780071813372

Excerpt:

Customer relations.

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Cover image for Emotional labor in the 21st century : diverse perspectives on the psychology of emotion regulation at work

Emotional labor in the 21st century : diverse perspectives on the psychology of emotion regulation at work

Grandey, Alicia Diefendorff, James Rupp, Deborah E., 1975-

2013

Perpustakaan Kuala Lumpur

ISBN

9781848729490

Excerpt:

Customer relations.

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Cover image for Managing the new customer relationship : strategies to engage the social customer and build lasting value

Managing the new customer relationship : strategies to engage the social customer and build lasting value

Gordon, Ian, 1952 June 19-

2013

Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail Perpustakaan Kuala Lumpur, Cawangan Bandar Baru Sentul

ISBN

9781118092217

Excerpt:

Customer relations -- Management.

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Cover image for The death of corporate reputation : how integrity has been destroyed on Wall Street

The death of corporate reputation : how integrity has been destroyed on Wall Street

Macey, Jonathan R., author

2013

Perpustakaan Kuala Lumpur

ISBN

9780133039702

Excerpt:

Financial institutions -- Customer services -- United States

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Cover image for The social media strategist : build a successful program from the inside out

The social media strategist : build a successful program from the inside out

Barger, Christopher.

2012

Perpustakaan Kuala Lumpur

ISBN

9780071768252

Excerpt:

Management and Business Studies

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Cover image for The customer experience edge : technology and techniques for delivering an enduring, profitable and positive experience to your customers

The customer experience edge : technology and techniques for delivering an enduring, profitable and positive experience to your customers

Soudagar, Reza Iyer, Vinay Hildebrand, Volker

2012

Perpustakaan Kuala Lumpur

ISBN

9780071786973

Excerpt:

Customer relations management

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Cover image for Uncommon service : how to win by putting customers at the core of your business

Uncommon service : how to win by putting customers at the core of your business

Frei, Frances Morriss, Anne

2012

Perpustakaan Kuala Lumpur

ISBN

9781422133316

Excerpt:

Customer relations.

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Cover image for The 4 A's of marketing : creating value for customer, company and society

The 4 A's of marketing : creating value for customer, company and society

Sheth, Jagdish N. Sisodia, Rajendra

2012

Perpustakaan Kuala Lumpur

ISBN

9780415898355

Excerpt:

Customer relations -- Management

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Cover image for The social customer : how brands can use social CRM to acquire, monetize, and retain fans, friends, and followers

The social customer : how brands can use social CRM to acquire, monetize, and retain fans, friends, and followers

Metz, Adam

2012

Perpustakaan Kuala Lumpur

ISBN

9780071759182

Excerpt:

Customer relations -- Management.

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Cover image for The hidden wealth of customers : realizing the untapped value of your most important asset

The hidden wealth of customers : realizing the untapped value of your most important asset

Lee, William G.

2012

Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail

ISBN

9781422172315

Excerpt:

Customer relations.

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PENAFIAN : Perpustakaan Kuala Lumpur (PKL) adalah tidak bertanggungjawab bagi apa-apa kehilangan atau kerugian yang disebabkan oleh penggunaan mana-mana maklumat yang diperolehi dari laman web ini serta tidak boleh ditafsirkan.

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