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Cover image for What's the future of business? : changing the way businesses create experiences
What's the future of business? : changing the way businesses create experiences
Solis, Brian.
2013
Perpustakaan Kuala Lumpur Perpustakaan Medan Idaman
ISBN 
9781118456538
Excerpt: 
Customer services.
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Cover image for The customer service solution : managing emotions, trust, and control to win your customer's business
The customer service solution : managing emotions, trust, and control to win your customer's business
Dasu, Sriram Chase, Richard B.
2013
Perpustakaan Kuala Lumpur
ISBN 
9780071809931
Excerpt: 
The customer service solution : managing emotions, trust, and control to win your customer's
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Cover image for Delight your customers : 7 simple ways to raise your customer service from ordinary to extraordinary
Delight your customers : 7 simple ways to raise your customer service from ordinary to extraordinary
Curtin, Steve
2013
Perpustakaan Kuala Lumpur
ISBN 
9780814432808
Excerpt: 
Delight your customers : 7 simple ways to raise your customer service from ordinary to
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Cover image for Managing knock your socks off service
Managing knock your socks off service
Bell, Chip R., author Zemke, Ron, author Bush, John, illustrator
2013
Perpustakaan Kuala Lumpur
ISBN 
9780814432044
Excerpt: 
Customer services
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Cover image for The customer service survival kit : what to say to defuse even the worst customer situations
The customer service survival kit : what to say to defuse even the worst customer situations
Gallagher, Richard s
2013
Perpustakaan Kuala Lumpur
ISBN 
9780814431832
Excerpt: 
The customer service survival kit : what to say to defuse even the worst customer situations /
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Cover image for The customer rules : the 39 essential rules for delivering sensational service
The customer rules : the 39 essential rules for delivering sensational service
Cockerell, Lee, author.
2013
Perpustakaan Kuala Lumpur
ISBN 
9780770435608
Excerpt: 
The customer rules : the 39 essential rules for delivering sensational service / Cockerell, Lee
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Cover image for Reshaping retail : why technology is transforming the industry and how to win in the new consumer driven world
Reshaping retail : why technology is transforming the industry and how to win in the new consumer driven world
Niemeier, Stefan, 1973- Zocchi, Andrea. Catena, Marco, 1977-
2013
Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Bandar Baru Sentul
ISBN 
9781118656662
Excerpt: 
Retail trade -- Customer services
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Cover image for The power of understanding people : the key to strengthening relationships, increasing sales, and enhancing organizational performance
The power of understanding people : the key to strengthening relationships, increasing sales, and enhancing organizational performance
Mitchell, Dave
2013
Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail Perpustakaan Kuala Lumpur, Cawangan Bandar Baru Sentul
ISBN 
9781118726839
Excerpt: 
Customer services.
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Cover image for The death of corporate reputation : how integrity has been destroyed on Wall Street
The death of corporate reputation : how integrity has been destroyed on Wall Street
Macey, Jonathan R., author
2013
Perpustakaan Kuala Lumpur
ISBN 
9780133039702
Excerpt: 
Financial institutions -- Customer services -- United States
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Cover image for Uplifting service : the proven path to delighting your customers, colleagues, and everyone else you meet
Uplifting service : the proven path to delighting your customers, colleagues, and everyone else you meet
Kaufman, Ron
2012
Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail
ISBN 
9789810718329
Excerpt: 
Uplifting service : the proven path to delighting your customers, colleagues, and everyone else
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Cover image for No thanks, I'm just looking : sales techniques for turning shoppers into buyers
No thanks, I'm just looking : sales techniques for turning shoppers into buyers
Friedman, Harry J.
2012
Perpustakaan Kuala Lumpur
ISBN 
9781118153406
Excerpt: 
Customer services.
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Cover image for The Apple experience : the secrets of delivering insanely great customer service
The Apple experience : the secrets of delivering insanely great customer service
Gallo, Carmine.
2012
Perpustakaan Kuala Lumpur
ISBN 
9780071793209
Excerpt: 
The Apple experience : the secrets of delivering insanely great customer service / Gallo, Carmine.
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