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The innvator's solution : creating and sustaining successful growth

Christensen, Clayton M. Raynor, Michael E.

2003

Perpustakaan Jabatan

ISBN

9781578518524

Excerpt:

Customer service

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Managing and motivating contact center employees

Carlaw, Malcolm ... (et al.).

2003

Perpustakaan Kuala Lumpur

ISBN

9780071388887

Excerpt:

Customers services - Managment

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50 powerful ideas

Timm, Paul R.

2002

Perpustakaan Kuala Lumpur

ISBN

9781564145994

Excerpt:

Customer services - Management

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Delivering satisfaction and service quality : a customer-based approach for libraries

Hernon, Peter Whitman, John R.

2001

Perpustakaan Kuala Lumpur

ISBN

9780838907894

Excerpt:

Delivering satisfaction and service quality : a customer-based approach for libraries / Hernon

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