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Author

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Buchanan, Richard W.

(3)

(3)

Vitale, Joe 1953-

(3)

Zanetti, Daniel.

(3)

Aaronson, Kathy

(2)

Cutting, Donna 1966-

(2)

Donoghue, Karen

(2)

Fleming, John H.

(2)

Hammer, Michael

(2)

(2)

(2)

(2)

Whitman, John R.

(2)

Alderman, Jerry D.

(1)

(1)

(1)

Blackshaw, Pete

(1)

(1)

Buckingham, Richard

(1)

(1)

(1)

(1)

De Bonis, J. Nicholas

(1)

Degen, Helmut, 1964-

(1)

(1)

Dijulius, John R. 1964-

(1)

(1)

(1)

Gallo, Carmine.

(1)

Gitomer, Jeffrey H.

(1)

(1)

(1)

Gustafsson, Anders, 1964-

(1)

Hayes, Bob E., 1963-

(1)

Heppell, Michael.

(1)

Hildebrand, Volker

(1)

Horovitz, Jacques

(1)

(1)

(1)

(1)

Jaffe, David, 1963- author

(1)

Johnson, Michael D. (Michael David)

(1)

(1)

Keller, Paulette J.

(1)

Kinni, Theodore B,

(1)

(1)

Md. Ali Berahim

(1)

Md. Asrul Nasid Masrom, Dr., author.

(1)

(1)

Phillips, Robbin

(1)

Pigues, D. Keith

(1)

Power, James D.

(1)

Ranadive, Vivek.

(1)

Reichheld, Fried

(1)

(1)

Robinette, Scott

(1)

(1)

Shedroff, Nathan

(1)

(1)

(1)

(1)

(1)

(1)

(1)

Wilson, Charles

(1)

Yuan, Xiaowei, 1963-

(1)

Zainuddin Zakaria

(1)

(1)

Ziadatul Hidayah Zakaria.

(1)

Format

(70)

Language

(46)

(4)

Library

Perpustakaan Internet Bergerak

Perpustakaan Jabatan

Perpustakaan Kuala Lumpur

Perpustakaan Kuala Lumpur, Cawangan Bandar Baru Sentul

Perpustakaan Kuala Lumpur, Cawangan Setiawangsa

Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail

Perpustakaan Medan Idaman

Pustaka KL @ Keramat

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Management and Economic

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-

(12)

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(6)

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(5)

(5)

(3)

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(1)

(1)

(1)

(1)

(1)

(1)

(1)

(1)

Subject

Consumer satisfaction

(55)

Customer relations

(24)

Customer services

(18)

Consumer satisfaction.

(9)

Customer services -- Management

(7)

Customer loyalty

(6)

Services industries -- Customer services

(5)

Services industries -- Management

(5)

Success in business

(5)

(4)

Advertising -- Psychological aspects

(3)

Borton, Bruce, 1886-1967

(3)

Customer services - Management

(3)

(3)

Organizational change

(3)

Organizational effectiveness

(3)

(3)

Social responsibility of business

(3)

Succes in business

(3)

Brand name products -- Marketing

(2)

Customer relations - Management

(2)

Customer relations.

(2)

Customer service

(2)

Customer services.

(2)

(2)

Marketing - Management

(2)

(2)

Reengineering (Management)

(2)

Reference services (libraries) -- United States -- Management.

(2)

Relationship marketing

(2)

Sale management

(2)

Strategic planning

(2)

Strategic planning.

(2)

Business -- Data processing -- Management

(1)

Business referrals.

(1)

Construction industry -- Quality control

(1)

Consumer satisfaction - United States

(1)

Consumer satisfaction -- Statistical methods

(1)

Consumer satisfaction -- United States.

(1)

Consumer satisfaction -- United Statess

(1)

Consumer satisfation

(1)

Creative ability in business.

(1)

Creative thinking.

(1)

Cunsumer satisfaction

(1)

Customer loyalty.

(1)

Customer relations -- Management

(1)

Customer relations management

(1)

Customer service - Management

(1)

Customer services - Technological innovations

(1)

Customer services - United States

(1)

Customer services -- Management

(1)

Customers services

(1)

Employee motivation

(1)

(1)

Government publications -- Malaysia

(1)

Industrial management -- Technological innovations.

(1)

Interpersonal relations

(1)

(1)

Management and Business Studies

(1)

Marketing - Research

(1)

Organizational change.

(1)

Product management.

(1)

Questionnaires.

(1)

Real-time data processing -- Management

(1)

Sales management

(1)

Supervision of employees

(1)

Word - of - mouth advertising

(1)

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Cover image for Satisfied customers tell three friends, angry customers tell 3,000 : Running a business in today's consumer-driven world

Satisfied customers tell three friends, angry customers tell 3,000 : Running a business in today's consumer-driven world

Blackshaw, Pete

2008

Perpustakaan Kuala Lumpur

ISBN

9780385522724

Excerpt:

Consumer satisfaction

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Cover image for The celebrity experience : Insider secrets to delivering red-carpet customer service

The celebrity experience : Insider secrets to delivering red-carpet customer service

Cutting, Donna 1966-

2008

ISBN

9780470174012

Excerpt:

Consumer satisfaction

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Cover image for The best service is no service : How to liberate your customers from customer service, keep them happy & control costs

The best service is no service : How to liberate your customers from customer service, keep them happy & control costs

Price, Bill David Jaffe

2008

ISBN

9780470189085

Excerpt:

Consumer satisfaction

Relevance:

0.0000

Available:

Cover image for The best service is no service : How to liberate your customers from customer service, keep them happy & control costs

The best service is no service : How to liberate your customers from customer service, keep them happy & control costs

Price, Bill David Jaffe

2008

Perpustakaan Kuala Lumpur, Cawangan Bandar Baru Sentul

ISBN

9780470189085

Excerpt:

Consumer satisfaction

Relevance:

0.0000

Available:

Cover image for The seven lost secrets of success : million dollar ideas of Bruce Barton, America's forgotten genius

The seven lost secrets of success : million dollar ideas of Bruce Barton, America's forgotten genius

Vitale, Joe 1953-

2007

ISBN

9780470108109

Excerpt:

Consumer satisfaction

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Available:

Cover image for The seven lost secrets of success : Million dollar ideas of Bruce Barton, America's forgotten genius

The seven lost secrets of success : Million dollar ideas of Bruce Barton, America's forgotten genius

Vitale, Joe 1953-

2007

Perpustakaan Kuala Lumpur, Cawangan Bandar Baru Sentul

ISBN

9780470108109

Excerpt:

Consumer satisfaction

Relevance:

0.0000

Available:

Cover image for The seven lost secrets of success : Million dollar ideas of Bruce Barton, America's forgotten genius

The seven lost secrets of success : Million dollar ideas of Bruce Barton, America's forgotten genius

Vitale, Joe 1953-

2007

ISBN

9780470108109

Excerpt:

Consumer satisfaction

Relevance:

0.0000

Available:

Cover image for Human Sigma : managing the employee-customer encounter

Human Sigma : managing the employee-customer encounter

Fleming, John H.

2007

Perpustakaan Kuala Lumpur

ISBN

9781595620163

Excerpt:

Consumer satisfaction

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0.0000

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Cover image for Human Sigma : Managing the employee-customer encounter

Human Sigma : Managing the employee-customer encounter

Fleming, John H.

2007

Perpustakaan Kuala Lumpur, Cawangan Bandar Baru Sentul

ISBN

9781595620163

Excerpt:

Consumer satisfaction

Relevance:

0.0000

Available:

Cover image for Five star service, one star budget : how to create magic moments for your customers that get you notice, remembered, and referred

Five star service, one star budget : how to create magic moments for your customers that get you notice, remembered, and referred

Heppell, Michael.

2006

ISBN

9780273707929

Excerpt:

Consumer satisfaction

Relevance:

0.0000

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Cover image for The golden apple : how to grow opportunity and harvest success

The golden apple : how to grow opportunity and harvest success

Aaronson, Kathy

2006

ISBN

9780471777823

Excerpt:

Consumer satisfaction

Relevance:

0.0000

Available:

Cover image for Making meaning : how successful businesses deliver meaningful customer experiences

Making meaning : how successful businesses deliver meaningful customer experiences

Diller, Steve Shedroff, Nathan Rhea, Darrel

2006

ISBN

9780321374097

Excerpt:

Consumer satisfaction

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PENAFIAN : Perpustakaan Kuala Lumpur (PKL) adalah tidak bertanggungjawab bagi apa-apa kehilangan atau kerugian yang disebabkan oleh penggunaan mana-mana maklumat yang diperolehi dari laman web ini serta tidak boleh ditafsirkan.

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