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Delivering digital services : a handbook for public libraries and learning centres

McMenemy, David Poulter, Alan, 1956-

2005

Perpustakaan Kuala Lumpur, Cawangan Bandar Baru Sentul Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Setiawangsa Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail

ISBN

9781856045100

Excerpt:

Electronic reference services (Libraries) Management.

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0.0000

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Conducting the reference interview

Ross, Catherine Sheldrick Nilsen, Kirsti Dewdney, Patricia

2002

Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail

ISBN

9781856044684

Excerpt:

Reference services (Libraries)

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0.0000

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Attracting, educating, and serving remote users through the web

2002

Perpustakaan Kuala Lumpur

ISBN

9781856044615

Excerpt:

Reference services (Libraries)

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Delivering satisfaction and service quality : a customer-based approach for libraries

Hernon, Peter Whitman, John R.

2001

Perpustakaan Kuala Lumpur

ISBN

9780838907894

Excerpt:

Reference services (libraries) -- United States -- Management.

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0.0000

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Information and referral

Childers, Thomas, 1940.

1984

Excerpt:

Public libraries -- Reference services

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