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Cover image for The death of corporate reputation : how integrity has been destroyed on Wall Street
The death of corporate reputation : how integrity has been destroyed on Wall Street
Macey, Jonathan R., author
2013
Perpustakaan Kuala Lumpur
ISBN 
9780133039702
Excerpt: 
Financial institutions -- Customer services -- United States
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Cover image for Uplifting service : the proven path to delighting your customers, colleagues, and everyone else you meet
Uplifting service : the proven path to delighting your customers, colleagues, and everyone else you meet
Kaufman, Ron
2012
Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail
ISBN 
9789810718329
Excerpt: 
Uplifting service : the proven path to delighting your customers, colleagues, and everyone else
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Cover image for No thanks, I'm just looking : sales techniques for turning shoppers into buyers
No thanks, I'm just looking : sales techniques for turning shoppers into buyers
Friedman, Harry J.
2012
Perpustakaan Kuala Lumpur
ISBN 
9781118153406
Excerpt: 
Customer services.
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Cover image for The Apple experience : the secrets of delivering insanely great customer service
The Apple experience : the secrets of delivering insanely great customer service
Gallo, Carmine.
2012
Perpustakaan Kuala Lumpur
ISBN 
9780071793209
Excerpt: 
The Apple experience : the secrets of delivering insanely great customer service / Gallo, Carmine.
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Cover image for The social media strategist : build a successful program from the inside out
The social media strategist : build a successful program from the inside out
Barger, Christopher.
2012
Perpustakaan Kuala Lumpur
ISBN 
9780071768252
Excerpt: 
Customer service.
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Cover image for Winning the customer : turn consumers into fans and get them to spend more
Winning the customer : turn consumers into fans and get them to spend more
Imbriano, Lou
2012
Perpustakaan Kuala Lumpur
ISBN 
9780071775267
Excerpt: 
Customer services.
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Cover image for How to be a genius at work: unlocking the brilliance in yourself, your colleagues, and your organization
How to be a genius at work: unlocking the brilliance in yourself, your colleagues, and your organization
Gregerman, Alan S.
2012
Perpustakaan Kuala Lumpur Perpustakaan Jabatan
ISBN 
9789833832903
Excerpt: 
Customer services
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Cover image for The customer experience edge : technology and techniques for delivering an enduring, profitable and positive experience to your customers
The customer experience edge : technology and techniques for delivering an enduring, profitable and positive experience to your customers
Soudagar, Reza Iyer, Vinay Hildebrand, Volker
2012
Perpustakaan Kuala Lumpur
ISBN 
9780071786973
Excerpt: 
Customer services - Technological innovations
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Cover image for Uncommon service : how to win by putting customers at the core of your business
Uncommon service : how to win by putting customers at the core of your business
Frei, Frances Morriss, Anne
2012
Perpustakaan Kuala Lumpur
ISBN 
9781422133316
Excerpt: 
Uncommon service : how to win by putting customers at the core of your business / Frei, Frances
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Cover image for Customer service management training 101 : quick and easy techniques that get great results
Customer service management training 101 : quick and easy techniques that get great results
Evenson, Renee, 1951-
2012
Perpustakaan Kuala Lumpur
ISBN 
9780814417157
Excerpt: 
Customer service management training 101 : quick and easy techniques that get great results /
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Cover image for Key account management : tools and techniques for achieving profitable key supplier status
Key account management : tools and techniques for achieving profitable key supplier status
Cheverton, Peter.
2012
Perpustakaan Kuala Lumpur
ISBN 
9780749463519
Excerpt: 
Customer services.
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Cover image for Service business development : strategies for value creation in manufacturing firms
Service business development : strategies for value creation in manufacturing firms
Fischer, Thomas Gebauer, Heiko Fleisch, Elgar
2012
Perpustakaan Kuala Lumpur
ISBN 
9781107022454
Excerpt: 
Customer services.
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