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000PKL

Reichheld, Frederick F.

2001

Perpustakaan Kuala Lumpur

ISBN

9781578512058

Excerpt:

Loyalty ruels! : how today's leaders build lasting relationships Reichheld, Frederick F.

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Thompson, Harvey

2000

Perpustakaan Kuala Lumpur

ISBN

9780071352109

Excerpt:

The customer-centered enterprise : how IBM and other world-class companies achieve extraordinary

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Payne, Shelia

1999

Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Setiawangsa

ISBN

9780717297405

Excerpt:

Delivering customers service : how to win a competitive edge through managing customer

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