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Customer equity

Blattberg, Robert C. Getz, Gary

2001

Perpustakaan Kuala Lumpur

ISBN

9780875847641

Excerpt:

Relationship marketing

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Loyalty ruels! : how today's leaders build lasting relationships

Reichheld, Frederick F.

2001

Perpustakaan Kuala Lumpur

ISBN

9781578512058

Excerpt:

Loyalty ruels! : how today's leaders build lasting relationships Reichheld, Frederick F.

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Customers that count

Cram, Tony

2001

ISBN

9780273654315

Excerpt:

Relationship marketing

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Delivering customers service : how to win a competitive edge through managing customer relationships successfully

Payne, Shelia

1999

Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Setiawangsa

ISBN

9780717297405

Excerpt:

relationships successfully Payne, Shelia

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