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Format: Books

Author

Lunsford, Seleste E.

(4)

Marone , Mark D.

(4)

Bund, Barbara E.

(3)

(3)

Mcgrath, Rita Gunther

(3)

(3)

(3)

(3)

Bergeron, Bryan

(2)

(2)

Brown, Stanley A.

(2)

Donoghue, Karen

(2)

Fleming, John H.

(2)

(2)

Fox, Jeffrey J.

(2)

(2)

(2)

(2)

Schragis, Steven

(2)

(2)

Adamson, Brent, author

(1)

(1)

Alderman, Jerry D.

(1)

Anderson, Kristin

(1)

(1)

Barger, Christopher.

(1)

Benioff, Marc R. 1964-

(1)

(1)

Bhaiya, Rajya Vardhan

(1)

Bleeke, Nancy Noel

(1)

(1)

(1)

Blomqvist, Ralfs

(1)

Boatwright, Peter.

(1)

Boutilier, Robert, 1950-

(1)

(1)

Cagan, Jonathan, 1961-

(1)

(1)

Canhoto, Ana Isabel.

(1)

Carroll, Becky, 1966-

(1)

(1)

Chase, Richard B.

(1)

(1)

Cunningham, Patricia M.

(1)

Customer relations.

(1)

(1)

(1)

Davis , Mark M.

(1)

(1)

Dibeehi, Qaalfa

(1)

Diefendorff, James

(1)

Dixon, Matthew, 1972- author

(1)

(1)

Drummond, Helga

(1)

(1)

Fleisher, Joe and Read Brendan

(1)

Fogli , Lawrence

(1)

Fox, Jeffrey J. 1945-

(1)

(1)

(1)

Gallo , Carmine

(1)

(1)

Gordon, Ian, 1952 June 19-

(1)

Grandey, Alicia

(1)

Greenberg, Paul

(1)

Greenbery, Paul

(1)

(1)

(1)

Gustafsson, Anders, 1964-

(1)

(1)

Halloran, Tim, 1969-

(1)

Havens, John C.

(1)

Hildebrand, Volker

(1)

(1)

Horovitz, Jacques

(1)

(1)

Johnson, H. Thomas

(1)

Johnson, Michael D. (Michael David)

(1)

K Malhotra, Naresh

(1)

(1)

(1)

Keiningham, Timothy L.

(1)

(1)

(1)

(1)

Lee, William G.

(1)

Lehtinen, Jarmo R.

(1)

Macey, Jonathan R., author

(1)

(1)

(1)

(1)

(1)

Michelli, Joseph A., 1960- author

(1)

(1)

Moorman, Christine

(1)

(1)

Nguyen,Bang Xuân; Simkin,Lyndon; Canhoto, Ana Isabel

(1)

Nor Hapiza Mohd Ariffin

(1)

Nykamp, Melinda

(1)

(1)

Parker, James F. (James Francis) 1947-

(1)

(1)

Petouhoff, Dr. Natalie L.

(1)

Pigues, D. Keith

(1)

Pine, B. Joseph.

(1)

Porter, Micheal E.

(1)

(1)

Rai, Alok Kumar, author.

(1)

(1)

Reinartz, Werner J.

(1)

Rickenbacher, Colleen A.

(1)

Rupp, Deborah E., 1975-

(1)

(1)

Scannell, Edward E.

(1)

(1)

Seybold, Patricia B.

(1)

(1)

Sheth, Jagdish N.

(1)

(1)

(1)

Sisodia, Rajendra

(1)

(1)

(1)

Spenner, Pat, author

(1)

Stanton, Anne A.

(1)

(1)

(1)

(1)

Strong, Colin (Business writer)

(1)

Taber, David., 1956-

(1)

Tocquigny, Rick, 1955-

(1)

Toman, Nick, author

(1)

(1)

VanDuinkerken, Wyoma

(1)

Walden, Steven.

(1)

(1)

Wolenik, Marc J.

(1)

(1)

Language

(90)

(1)

Library

Perpustakaan Jabatan

Perpustakaan Kuala Lumpur

Perpustakaan Kuala Lumpur, Cawangan Bandar Baru Sentul

Perpustakaan Kuala Lumpur, Cawangan Setiawangsa

Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail

Perpustakaan Lembah Pantai

Perpustakaan Medan Idaman

Pustaka KL @ Keramat

Pustaka KL @ PPR Pinggiran Bukit Jalil

Shelf Location

Management and Economic

Publication Date

-

(17)

(15)

(15)

(10)

(9)

(8)

(7)

(6)

(5)

(5)

(4)

(4)

(4)

(4)

(3)

(3)

(2)

(2)

(2)

(1)

(1)

Subject

Customer relations

(28)

Customer relations -- Management

(25)

Customer relations - Management

(18)

Customer relations.

(15)

Sales management

(11)

Consumer satisfaction

(8)

(8)

Management and Business Studies

(7)

Relationship marketing

(6)

Communication in marketing

(5)

Customer services

(4)

Business communication

(3)

Consumer complaints

(3)

Customer loyalty.

(3)

Customer relations -- Management.

(3)

Customer relations -- United States

(3)

Customer relations management

(3)

Customer satisfaction

(3)

Product management.

(3)

Reengineering (Management)

(3)

Relationship marketing.

(3)

Sales management.

(3)

(3)

Strategic planning -- Handbooks, manuals, etc

(3)

Sucess in business

(3)

Branding (Marketing)

(2)

Consumer behavior.

(2)

Consumer satisfaction.

(2)

Consumers' preferences

(2)

Corporate culture.

(2)

Customer relations -- Management

(2)

Customer relations -- Management.

(2)

Customer relations - Management - Data processing

(2)

Customer relations -- Management -- Handbooks, manual, etc.

(2)

Customer services - Management

(2)

Customer services -- Management

(2)

Customer services.

(2)

Customer's preferences

(2)

Customers relations -- management

(2)

Database marketing

(2)

Diversity in the workplace -- Management

(2)

Electronic commerce

(2)

Industrial management

(2)

Information technology -- management

(2)

Internet marketing

(2)

Interpersonal communication

(2)

Interpersonal realations

(2)

(2)

Management information systems

(2)

Management information systems.

(2)

(2)

Marketing -- Management.

(2)

(2)

Sale management

(2)

Sales management -- United States

(2)

Sales personnel -- Training of.

(2)

Selling -- United States

(2)

Service industries - Management

(2)

Social media -- Economic aspects.

(2)

Strategic planning

(2)

Success in business -- United States

(2)

Total quality management

(2)

Airlines -- United States -- Management

(1)

(1)

(1)

Brand name products - Marketing - Management

(1)

Business communication -- blogs

(1)

Business communication-Computer networks

(1)

Business enterprises -- Computer networks.

(1)

Business networks

(1)

Communication in management

(1)

Creative ability in business.

(1)

Customer Reations management

(1)

Customer relation - Management

(1)

Customer relations -- Management -- Data processing.

(1)

Customer relations -- Management.

(1)

Customer relations -- United States

(1)

Customer relations - Data processing

(1)

Customer relations -- Management

(1)

Customer relations -- Data processing

(1)

Customer relations -- Management -- Case studies

(1)

Customer relations -- Management -- Computer programs

(1)

Customer relations -- Management -- Handbooks, manual,

(1)

Customer relations Management

(1)

Customer service - Management

(1)

Customer service -- Management

(1)

Customer service.

(1)

Customer services - Technological innovations

(1)

Customer services -- Management

(1)

Customer services -- United States

(1)

Customers ralations - Management

(1)

Customers relations

(1)

Customers relations - Great Britain

(1)

Customers relations - Great Britain - Case Studies

(1)

Customers relations - Management

(1)

Customers services

(1)

Data interguation (Computer science)

(1)

(1)

Data warehousing

(1)

Digital media -- Management

(1)

Employees - Attitudes

(1)

Executives -- Case studies

(1)

Financial institutions -- Customer services -- United States

(1)

Financial institutions -- Law and legislation -- United States

(1)

Financial institutions -- Public relations -- United States

(1)

Government publications -- Malaysia

(1)

Industrial management - Data processing

(1)

(1)

Interactive marketing

(1)

Internet advertising

(1)

Internet marketing -- management

(1)

Internet marketing.

(1)

Interpersonal relations

(1)

Interpersonal relations.

(1)

Issues management

(1)

(1)

(1)

Library personnel management.

(1)

Location-based services.

(1)

Management -- Social aspects.

(1)

Management games

(1)

Marketing -- Management.

(1)

Marketing - Data processing

(1)

Marketing - Research

(1)

Marketing research

(1)

(1)

Nonverbal communication in the workplace.

(1)

Online social networks -- Economic aspects.

(1)

Online social networks.

(1)

Organizational behavior.

(1)

Organizational change

(1)

Organizational effectiveness

(1)

Organizational effectiveness.

(1)

Procter & Gamble Company -- Management

(1)

(1)

Psychology, Industrial.

(1)

Public relations.

(1)

Public services (Libraries)

(1)

Reputation -- United States

(1)

Sales force.com (Firm)

(1)

Sales management -- United States

(1)

Salesforce ( Online service)

(1)

Selling -- United States

(1)

Service Industries - Technological Innovations - Management

(1)

(1)

Social media -- Computer network resources

(1)

Social media -- Economic aspects.

(1)

Social media -- Marketing.

(1)

Social networks

(1)

Social responsibility of business.

(1)

Southwest Airlines Co. -- Management

(1)

Starbucks Coffee Company -- Management

(1)

Succes in business

(1)

Success in business

(1)

Success in business -- United States.

(1)

Success in business.

(1)

Target marketing

(1)

Technological innovations -- Management

(1)

Technological innovations -- Management.

(1)

Total quality management - Data processing

(1)

Value analysis (Cost control)

(1)

(1)

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Cover image for Social media 101 : tactics and tips to develop your business online

Social media 101 : tactics and tips to develop your business online

Social media 101 : tactics and tips to develop your business online

Brogan, Chris

2010

ISBN

9780470563410

Excerpt:

Customer relations -- Management

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Cover image for Strategy from the outside in : profiting from customer value

Strategy from the outside in : profiting from customer value

Strategy from the outside in : profiting from customer value

Day, George S. Moorman, Christine

2010

ISBN

9780071742290

Excerpt:

Customers relations

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0.0000

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Cover image for The big book of people skills games : quick, effectives activities for making great impressions, boosting problem-solving skills and improving customer service

The big book of people skills games : quick, effectives activities for making great impressions, boosting problem-solving skills and improving customer service

The big book of people skills games : quick, effectives activities for making great impressions, boosting problem-solving skills and improving customer service

Rickenbacher, Colleen A. Scannell, Edward E.

2010

ISBN

9780071745093

Excerpt:

Customer relations

Relevance:

0.0000

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Cover image for Social media 101 : tactics and tips to develop your business online

Social media 101 : tactics and tips to develop your business online

Social media 101 : tactics and tips to develop your business online

Brogan, Chris

2010

ISBN

9780470563410

Excerpt:

Customer relations -- Management

Relevance:

0.0000

Available:

Cover image for Customer experience : future trends and insights

Customer experience : future trends and insights

Customer experience : future trends and insights

Shaw, Colin Dibeehi, Qaalfa Walden, Steven.

2010

ISBN

9780230247819

Excerpt:

Customer relations -- Management.

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0.0000

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Cover image for How companies win : profiting from demand-driven business models no matter what business you're in

How companies win : profiting from demand-driven business models no matter what business you're in

How companies win : profiting from demand-driven business models no matter what business you're in

Kash, Rick Calhoun, David

2010

Perpustakaan Kuala Lumpur

ISBN

9780062000453

Excerpt:

Customer service -- Management

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0.0000

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Cover image for Built to love : creating products that captivate customers

Built to love : creating products that captivate customers

Built to love : creating products that captivate customers

Boatwright, Peter. Cagan, Jonathan, 1961-

2010

Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail

ISBN

9781605096988

Excerpt:

Customer relations -- Management

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Cover image for Winning with customers: a playbook for B2B

Winning with customers: a playbook for B2B

Winning with customers: a playbook for B2B

Pigues, D. Keith Alderman, Jerry D.

2010

Perpustakaan Kuala Lumpur

ISBN

9780470547991

Excerpt:

Customer relations -- Management

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0.0000

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Tactical transparency : hoe leaders can leverage social media to maximize value and build their brand

Tactical transparency : hoe leaders can leverage social media to maximize value and build their brand

Holtz, Shel Havens, John C.

2009

ISBN

9780470293706

Excerpt:

Customers relations -- management

Relevance:

0.0000

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Cover image for Salesforce.com secrets of success : best practices for growth and profitability

Salesforce.com secrets of success : best practices for growth and profitability

Salesforce.com secrets of success : best practices for growth and profitability

Taber, David., 1956-

2009

ISBN

9780137140763

Excerpt:

Customer relations -- Management

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0.0000

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Cover image for Behind the cloud : the untold story of how salesforce.com went from idea to billion-dollar company- and revolutionized an industry

Behind the cloud : the untold story of how salesforce.com went from idea to billion-dollar company- and revolutionized an industry

Behind the cloud : the untold story of how salesforce.com went from idea to billion-dollar company- and revolutionized an industry

Benioff, Marc R. 1964-

2009

Perpustakaan Kuala Lumpur

ISBN

9780470521168

Excerpt:

Customers relations -- management

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0.0000

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Cover image for Programming microsoft dynamics CRM 4.0

Programming microsoft dynamics CRM 4.0

Programming microsoft dynamics CRM 4.0

2009

ISBN

9780735625945

Excerpt:

Customer relations -- Management -- Computer programs

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