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Format: Books

Author

Lunsford, Seleste E.

(4)

Marone , Mark D.

(4)

Bund, Barbara E.

(3)

(3)

Mcgrath, Rita Gunther

(3)

(3)

(3)

(3)

Bergeron, Bryan

(2)

(2)

Brown, Stanley A.

(2)

Donoghue, Karen

(2)

Fleming, John H.

(2)

(2)

Fox, Jeffrey J.

(2)

(2)

(2)

(2)

Schragis, Steven

(2)

(2)

Adamson, Brent, author

(1)

(1)

Alderman, Jerry D.

(1)

Anderson, Kristin

(1)

(1)

Barger, Christopher.

(1)

Benioff, Marc R. 1964-

(1)

(1)

Bhaiya, Rajya Vardhan

(1)

Bleeke, Nancy Noel

(1)

(1)

(1)

Blomqvist, Ralfs

(1)

Boatwright, Peter.

(1)

Boutilier, Robert, 1950-

(1)

(1)

Cagan, Jonathan, 1961-

(1)

(1)

Canhoto, Ana Isabel.

(1)

Carroll, Becky, 1966-

(1)

(1)

Chase, Richard B.

(1)

(1)

Cunningham, Patricia M.

(1)

Customer relations.

(1)

(1)

(1)

Davis , Mark M.

(1)

(1)

Dibeehi, Qaalfa

(1)

Diefendorff, James

(1)

Dixon, Matthew, 1972- author

(1)

(1)

Drummond, Helga

(1)

(1)

Fleisher, Joe and Read Brendan

(1)

Fogli , Lawrence

(1)

Fox, Jeffrey J. 1945-

(1)

(1)

(1)

Gallo , Carmine

(1)

(1)

Gordon, Ian, 1952 June 19-

(1)

Grandey, Alicia

(1)

Greenberg, Paul

(1)

Greenbery, Paul

(1)

(1)

(1)

Gustafsson, Anders, 1964-

(1)

(1)

Halloran, Tim, 1969-

(1)

Havens, John C.

(1)

Hildebrand, Volker

(1)

(1)

Horovitz, Jacques

(1)

(1)

Johnson, H. Thomas

(1)

Johnson, Michael D. (Michael David)

(1)

K Malhotra, Naresh

(1)

(1)

(1)

Keiningham, Timothy L.

(1)

(1)

(1)

(1)

Lee, William G.

(1)

Lehtinen, Jarmo R.

(1)

Macey, Jonathan R., author

(1)

(1)

(1)

(1)

(1)

Michelli, Joseph A., 1960- author

(1)

(1)

Moorman, Christine

(1)

(1)

Nguyen,Bang Xuân; Simkin,Lyndon; Canhoto, Ana Isabel

(1)

Nor Hapiza Mohd Ariffin

(1)

Nykamp, Melinda

(1)

(1)

Parker, James F. (James Francis) 1947-

(1)

(1)

Petouhoff, Dr. Natalie L.

(1)

Pigues, D. Keith

(1)

Pine, B. Joseph.

(1)

Porter, Micheal E.

(1)

(1)

Rai, Alok Kumar, author.

(1)

(1)

Reinartz, Werner J.

(1)

Rickenbacher, Colleen A.

(1)

Rupp, Deborah E., 1975-

(1)

(1)

Scannell, Edward E.

(1)

(1)

Seybold, Patricia B.

(1)

(1)

Sheth, Jagdish N.

(1)

(1)

(1)

Sisodia, Rajendra

(1)

(1)

(1)

Spenner, Pat, author

(1)

Stanton, Anne A.

(1)

(1)

(1)

(1)

Strong, Colin (Business writer)

(1)

Taber, David., 1956-

(1)

Tocquigny, Rick, 1955-

(1)

Toman, Nick, author

(1)

(1)

VanDuinkerken, Wyoma

(1)

Walden, Steven.

(1)

(1)

Wolenik, Marc J.

(1)

(1)

Language

(90)

(1)

Library

Perpustakaan Jabatan

Perpustakaan Kuala Lumpur

Perpustakaan Kuala Lumpur, Cawangan Bandar Baru Sentul

Perpustakaan Kuala Lumpur, Cawangan Setiawangsa

Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail

Perpustakaan Lembah Pantai

Perpustakaan Medan Idaman

Pustaka KL @ Keramat

Pustaka KL @ PPR Pinggiran Bukit Jalil

Shelf Location

Management and Economic

Publication Date

-

(17)

(15)

(15)

(10)

(9)

(8)

(7)

(6)

(5)

(5)

(4)

(4)

(4)

(4)

(3)

(3)

(2)

(2)

(2)

(1)

(1)

Subject

Customer relations

(28)

Customer relations -- Management

(25)

Customer relations - Management

(18)

Customer relations.

(15)

Sales management

(11)

Consumer satisfaction

(8)

(8)

Management and Business Studies

(7)

Relationship marketing

(6)

Communication in marketing

(5)

Customer services

(4)

Business communication

(3)

Consumer complaints

(3)

Customer loyalty.

(3)

Customer relations -- Management.

(3)

Customer relations -- United States

(3)

Customer relations management

(3)

Customer satisfaction

(3)

Product management.

(3)

Reengineering (Management)

(3)

Relationship marketing.

(3)

Sales management.

(3)

(3)

Strategic planning -- Handbooks, manuals, etc

(3)

Sucess in business

(3)

Branding (Marketing)

(2)

Consumer behavior.

(2)

Consumer satisfaction.

(2)

Consumers' preferences

(2)

Corporate culture.

(2)

Customer relations -- Management

(2)

Customer relations -- Management.

(2)

Customer relations - Management - Data processing

(2)

Customer relations -- Management -- Handbooks, manual, etc.

(2)

Customer services - Management

(2)

Customer services -- Management

(2)

Customer services.

(2)

Customer's preferences

(2)

Customers relations -- management

(2)

Database marketing

(2)

Diversity in the workplace -- Management

(2)

Electronic commerce

(2)

Industrial management

(2)

Information technology -- management

(2)

Internet marketing

(2)

Interpersonal communication

(2)

Interpersonal realations

(2)

(2)

Management information systems

(2)

Management information systems.

(2)

(2)

Marketing -- Management.

(2)

(2)

Sale management

(2)

Sales management -- United States

(2)

Sales personnel -- Training of.

(2)

Selling -- United States

(2)

Service industries - Management

(2)

Social media -- Economic aspects.

(2)

Strategic planning

(2)

Success in business -- United States

(2)

Total quality management

(2)

Airlines -- United States -- Management

(1)

(1)

(1)

Brand name products - Marketing - Management

(1)

Business communication -- blogs

(1)

Business communication-Computer networks

(1)

Business enterprises -- Computer networks.

(1)

Business networks

(1)

Communication in management

(1)

Creative ability in business.

(1)

Customer Reations management

(1)

Customer relation - Management

(1)

Customer relations -- Management -- Data processing.

(1)

Customer relations -- Management.

(1)

Customer relations -- United States

(1)

Customer relations - Data processing

(1)

Customer relations -- Management

(1)

Customer relations -- Data processing

(1)

Customer relations -- Management -- Case studies

(1)

Customer relations -- Management -- Computer programs

(1)

Customer relations -- Management -- Handbooks, manual,

(1)

Customer relations Management

(1)

Customer service - Management

(1)

Customer service -- Management

(1)

Customer service.

(1)

Customer services - Technological innovations

(1)

Customer services -- Management

(1)

Customer services -- United States

(1)

Customers ralations - Management

(1)

Customers relations

(1)

Customers relations - Great Britain

(1)

Customers relations - Great Britain - Case Studies

(1)

Customers relations - Management

(1)

Customers services

(1)

Data interguation (Computer science)

(1)

(1)

Data warehousing

(1)

Digital media -- Management

(1)

Employees - Attitudes

(1)

Executives -- Case studies

(1)

Financial institutions -- Customer services -- United States

(1)

Financial institutions -- Law and legislation -- United States

(1)

Financial institutions -- Public relations -- United States

(1)

Government publications -- Malaysia

(1)

Industrial management - Data processing

(1)

(1)

Interactive marketing

(1)

Internet advertising

(1)

Internet marketing -- management

(1)

Internet marketing.

(1)

Interpersonal relations

(1)

Interpersonal relations.

(1)

Issues management

(1)

(1)

(1)

Library personnel management.

(1)

Location-based services.

(1)

Management -- Social aspects.

(1)

Management games

(1)

Marketing -- Management.

(1)

Marketing - Data processing

(1)

Marketing - Research

(1)

Marketing research

(1)

(1)

Nonverbal communication in the workplace.

(1)

Online social networks -- Economic aspects.

(1)

Online social networks.

(1)

Organizational behavior.

(1)

Organizational change

(1)

Organizational effectiveness

(1)

Organizational effectiveness.

(1)

Procter & Gamble Company -- Management

(1)

(1)

Psychology, Industrial.

(1)

Public relations.

(1)

Public services (Libraries)

(1)

Reputation -- United States

(1)

Sales force.com (Firm)

(1)

Sales management -- United States

(1)

Salesforce ( Online service)

(1)

Selling -- United States

(1)

Service Industries - Technological Innovations - Management

(1)

(1)

Social media -- Computer network resources

(1)

Social media -- Economic aspects.

(1)

Social media -- Marketing.

(1)

Social networks

(1)

Social responsibility of business.

(1)

Southwest Airlines Co. -- Management

(1)

Starbucks Coffee Company -- Management

(1)

Succes in business

(1)

Success in business

(1)

Success in business -- United States.

(1)

Success in business.

(1)

Target marketing

(1)

Technological innovations -- Management

(1)

Technological innovations -- Management.

(1)

Total quality management - Data processing

(1)

Value analysis (Cost control)

(1)

(1)

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Cover image for Business process mapping : improving customer satisfaction

Business process mapping : improving customer satisfaction

Business process mapping : improving customer satisfaction

Jacka, J. Mike

2009

Perpustakaan Kuala Lumpur

ISBN

9780470444580

Excerpt:

Customer relations

Relevance:

0.0000

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Cover image for Business process mapping : improving customer satisfaction

Business process mapping : improving customer satisfaction

Business process mapping : improving customer satisfaction

Jacka, J. Mike

2009

ISBN

9780470444580

Excerpt:

Customer relations

Relevance:

0.0000

Available:

Cover image for Managing customers profit

Managing customers profit

Managing customers profit

Kumar, V.

2008

ISBN

9780132352215

Excerpt:

Customer relations -- Management

Relevance:

0.0000

Available:

Cover image for Do the right thing : How dedicated employees create loyal customerd and large profits

Do the right thing : How dedicated employees create loyal customerd and large profits

Do the right thing : How dedicated employees create loyal customerd and large profits

Parker, James F. (James Francis) 1947-

2008

ISBN

9780132343343

Excerpt:

Customer relations -- United States

Relevance:

0.0000

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Cover image for Managing customers profitably

Managing customers profitably

Managing customers profitably

Ryals, Lynette

2008

ISBN

9780470060636

Excerpt:

Customer relations -- Management

Relevance:

0.0000

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Cover image for Salesforce.com for dummies

Salesforce.com for dummies

Salesforce.com for dummies

Wong, Tom Kao, Liz

2008

ISBN

9780470318126

Excerpt:

Customer relations -- Management

Relevance:

0.0000

Available:

Cover image for Managing customers for profit : strategies to increase profits and build loyalty

Managing customers for profit : strategies to increase profits and build loyalty

Managing customers for profit : strategies to increase profits and build loyalty

Kumar, V.

2008

ISBN

9780132352215

Excerpt:

Customer relations -- Management

Relevance:

0.0000

Available:

Cover image for Human Sigma : managing the employee-customer encounter

Human Sigma : managing the employee-customer encounter

Human Sigma : managing the employee-customer encounter

Fleming, John H.

2007

Perpustakaan Kuala Lumpur

ISBN

9781595620163

Excerpt:

Customer relations

Relevance:

0.0000

Available:

Cover image for Human Sigma : Managing the employee-customer encounter

Human Sigma : Managing the employee-customer encounter

Human Sigma : Managing the employee-customer encounter

Fleming, John H.

2007

Perpustakaan Kuala Lumpur, Cawangan Bandar Baru Sentul

ISBN

9781595620163

Excerpt:

Customer relations

Relevance:

0.0000

Available:

Cover image for The satisfied Customer : winners and losers in the battle for buyer preference

The satisfied Customer : winners and losers in the battle for buyer preference

The satisfied Customer : winners and losers in the battle for buyer preference

Fornell, Claes

2007

ISBN

9780230604063

Excerpt:

Customer relations -- Management

Relevance:

0.0000

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Cover image for The satisfied Customer : winners and losers in the battle for buyer preference

The satisfied Customer : winners and losers in the battle for buyer preference

The satisfied Customer : winners and losers in the battle for buyer preference

Fornell, Claes

2007

ISBN

9780230604063

Excerpt:

Customer relations -- Management

Relevance:

0.0000

Available:

Cover image for Strategies that win sales : best practices of the world's leading organizations

Strategies that win sales : best practices of the world's leading organizations

Strategies that win sales : best practices of the world's leading organizations

Marone , Mark D. Lunsford, Seleste E.

2006 2005

ISBN

9780793188604

Excerpt:

Customer relations

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PENAFIAN : Perpustakaan Kuala Lumpur (PKL) adalah tidak bertanggungjawab bagi apa-apa kehilangan atau kerugian yang disebabkan oleh penggunaan mana-mana maklumat yang diperolehi dari laman web ini serta tidak boleh ditafsirkan.

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