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Subject: Customer services

Author

Barlow, Janelle, 1943-

(10)

Moller, Claus 1942-

(5)

Gross , Scoot T.

(4)

(4)

Buschken, Joachim

(3)

Zanetti, Daniel.

(3)

Buchanan, Richard W.

(2)

Cheverton, Peter

(2)

Christensen , Clyton M.

(2)

Cutting, Donna 1966-

(2)

(2)

(2)

Schragis, Steven

(2)

(2)

(2)

Ukens, Lorraine L.

(2)

(1)

Amir Faisal, author.

(1)

(1)

Bailey, Keith, 1945-

(1)

Barlow, Nigel May

(1)

Bell, Chip R., author

(1)

Bettencourt, Lance A.

(1)

Bitner, Mary Jo

(1)

(1)

Bush, John, illustrator

(1)

Carroll, Becky, 1966-

(1)

Christensen, Clayton M., author

(1)

Cleaver, Joanne Y.

(1)

Customer relations

(1)

Dijulius, John R. 1964-

(1)

Dillon, Karen (Editor), author

(1)

Doane, Darryl S.

(1)

Duncan, David S., author

(1)

Evenson, Renee, 1951-

(1)

Faris Azzaki, 1990- author.

(1)

Fogli , Lawrence

(1)

(1)

(1)

Gilmore, James H

(1)

Gregerman, Alan S.

(1)

(1)

(1)

(1)

Hall, Taddy, author

(1)

Harris, Elaine K.

(1)

Heskett, James L.

(1)

(1)

(1)

Jaffe, David, 1963- author

(1)

(1)

(1)

(1)

(1)

Kinni, Theodore B,

(1)

Kirschner, Rick

(1)

Knapp, Duane E.

(1)

Kramer, Larry 1950-

(1)

(1)

(1)

Lowenstein, Michael W.

(1)

(1)

(1)

Matinez, Mario. 1967-

(1)

McDonald, Malcolm

(1)

(1)

Md. Ali Berahim

(1)

(1)

Mohamad Ezrin Shah, editor.

(1)

Mooney, P. Kelly

(1)

(1)

(1)

Pine II, B. Joseph

(1)

(1)

(1)

Ranadive, Vivek.

(1)

Roberts-Phelps, Graham

(1)

(1)

Shankman, Peter

(1)

(1)

(1)

(1)

Stewart, Paul, 1966

(1)

(1)

Timm, Paul R. 50 ways to win new customers.

(1)

(1)

(1)

Tyagi, Rajesh K.

(1)

Willingham, Ron

(1)

Wilson, Charles

(1)

Woodburn, Diana

(1)

(1)

Zainuddin Zakaria

(1)

Zeithaml, Valarie A.

(1)

Zemke, Ron, author

(1)

Ziadatul Hidayah Zakaria.

(1)

Format

(97)

Language

(64)

(4)

Library

Perpustakaan Internet Bergerak

Perpustakaan Jabatan

Perpustakaan Kuala Lumpur

Perpustakaan Kuala Lumpur, Cawangan Bandar Baru Sentul

Perpustakaan Kuala Lumpur, Cawangan Bandar Tun Razak

Perpustakaan Kuala Lumpur, Cawangan Setiawangsa

Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail

Pustaka KL @ Keramat

Shelf Location

Management and Economic

Publication Date

-

(19)

(15)

(10)

(8)

(6)

(6)

(5)

(4)

(4)

(3)

(3)

(3)

(2)

(2)

(2)

(2)

(1)

(1)

(1)

Subject

Customer relations

(41)

Consumer satisfaction

(16)

Customer loyalty

(10)

Consumer complaints

(9)

Employees -- Training of

(7)

Success in business

(5)

(3)

Creative ability in business

(3)

Customer satisfaction

(3)

Succes in business

(3)

Brand name products

(2)

Business communication

(2)

Customer relations -- Management

(2)

Customer services -- Management

(2)

Diversity in the workplace -- Management

(2)

Financial services industry -- Management

(2)

Industrial management

(2)

Interpersonal communication

(2)

Interpersonal realations

(2)

Interpersonal relations

(2)

(2)

(2)

Marketing -- Key accounts

(2)

Public relations

(2)

Selling -- Key accounts

(2)

Strategic planning

(2)

(1)

Advertising -- Cost effectiveness

(1)

British Telecom

(1)

Business -- Data processing -- Management

(1)

Business logistics

(1)

(1)

Consumer satisfaction.

(1)

Cunsumer satisfaction

(1)

Customer relations.

(1)

Customer services -- Technological innovations

(1)

Customer services -- Terminology

(1)

Diversification in industry

(1)

Employee motivation

(1)

Employee ownership

(1)

(1)

Facebook (Electronic resource)

(1)

High technology -- marketing

(1)

Industries -- Technological innovations

(1)

International Dairy Queen, Inc.

(1)

Internet advertising

(1)

Internet marketing

(1)

(1)

Management games

(1)

Marketing -- Management

(1)

Marketing -- Cost effectiveness

(1)

Marketing key accounts

(1)

Marketing research

(1)

Organizational effectiveness

(1)

Performent -- Measurement.

(1)

Product management

(1)

Real-time data processing -- Management

(1)

Relationship marketing

(1)

(1)

Selling key accounts

(1)

Service industries - Technological innovations

(1)

Service industries -- Management.

(1)

Service industries workers -- Training of

(1)

Services industries - Marketing

(1)

(1)

Small business -- Management

(1)

Social participation -- Economic aspects

(1)

Strategic alliances (Business)

(1)

Technological innovations -- Economic aspects

(1)

Total quality management

(1)

Word -- of-mouth advertising

(1)

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Cover image for When customers talk

When customers talk

When customers talk

Gross , Scoot T.

2005

Perpustakaan Jabatan

ISBN

9780793195190

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Cover image for Key account management in financial services

Key account management in financial services

Key account management in financial services

Cheverton, Peter

2005

Perpustakaan Kuala Lumpur

ISBN

9780749441876

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1.0000

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Cover image for Perfect phrases for customer service : hundreds of tools, techniques, and scripts for handling any situation

Perfect phrases for customer service : hundreds of tools, techniques, and scripts for handling any situation

Perfect phrases for customer service : hundreds of tools, techniques, and scripts for handling any situation

Bacal, Robert

2005

ISBN

9780071444538

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1.0000

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Cover image for Customer service training 101: quick and easy techniques that get great results

Customer service training 101: quick and easy techniques that get great results

Customer service training 101: quick and easy techniques that get great results

Evenson, Renee, 1951-

2005

ISBN

9780814472903

Relevance:

1.0000

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Cover image for The customer service activity book : 50 activities for inspiring exceptional service

The customer service activity book : 50 activities for inspiring exceptional service

The customer service activity book : 50 activities for inspiring exceptional service

Doane, Darryl S. Sloat, Rose D.

2005

Perpustakaan Kuala Lumpur

ISBN

9780814472590

Relevance:

1.0000

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Cover image for Integrity service: treat your customers right-watch your business grow

Integrity service: treat your customers right-watch your business grow

Integrity service: treat your customers right-watch your business grow

Willingham, Ron

2005

ISBN

9780743270274

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1.0000

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Cover image for Higher profits through customer lock-in

Higher profits through customer lock-in

Higher profits through customer lock-in

Buschken, Joachim

2004

ISBN

9780324202656

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Cover image for Higher profits through customer lock-in

Higher profits through customer lock-in

Higher profits through customer lock-in

Buschken, Joachim

2004

ISBN

9780324202656

Relevance:

1.0000

Available:

Cover image for Higher profits through customer lock-in

Higher profits through customer lock-in

Higher profits through customer lock-in

Buschken, Joachim

2004

ISBN

9780324202656

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Cover image for Branded customer service : the new competitive edge

Branded customer service : the new competitive edge

Branded customer service : the new competitive edge

Barlow, Janelle, 1943- Stewart, Paul, 1966

2004

ISBN

9781576752982

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Cover image for The relationship edge in business : Connecting with customers and colleagues when it counts

The relationship edge in business : Connecting with customers and colleagues when it counts

The relationship edge in business : Connecting with customers and colleagues when it counts

Acuff, Jerry

2004

ISBN

9780471477129

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Cover image for When fish fly : lessons for creating a vital and energized workplace from the world famous Pike Place Fish Market

When fish fly : lessons for creating a vital and energized workplace from the world famous Pike Place Fish Market

When fish fly : lessons for creating a vital and energized workplace from the world famous Pike Place Fish Market

Yokoyama, John

2004

ISBN

9781401300616

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