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Cover image for How companies win : profiting from demand-driven business models no matter what business you're in
How companies win : profiting from demand-driven business models no matter what business you're in
Kash, Rick Calhoun, David
2010
Perpustakaan Kuala Lumpur
ISBN 
9780062000453
Excerpt: 
Customer service -- Management
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Cover image for C-Scape : conquer the forces changing business today
C-Scape : conquer the forces changing business today
Kramer, Larry 1950-
2010
Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail
ISBN 
9780061984976
Excerpt: 
Customer services
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Cover image for Pelanggan setia: pelanggan yang dapat membawa 100 pelanggan lain
Pelanggan setia: pelanggan yang dapat membawa 100 pelanggan lain
Md. Ali Berahim
2010
Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail
ISBN 
9789673690213
Excerpt: 
Customer services
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Cover image for 10 steps to successful customer service
10 steps to successful customer service
Kamin, Maxine.
Provides a quick key practice check up that helps both front line customer service professionals and their managers keep their focus on creating satisfied customers. Hits all the important bases, from trust and relationship building to maintaining a big picture perspective to avoid burnout on the job.
2010
Perpustakaan Kuala Lumpur
ISBN 
9781562865900
Excerpt: 
10 steps to successful customer service / Kamin, Maxine.
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Cover image for Effective customer care
Effective customer care
Wellington, Patricia.
2010
Perpustakaan Jabatan
ISBN 
9780749459970
Excerpt: 
Customer services - Case studies
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Cover image for The relationship age
The relationship age
2010
Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail
ISBN 
9780982908310
Excerpt: 
Customer services
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Cover image for Assessing service quality : satisfying the expectations of library customers
Assessing service quality : satisfying the expectations of library customers
Hernon, Peter. Altman, Ellen
2010
Perpustakaan Kuala Lumpur
ISBN 
9780838910214
Excerpt: 
Assessing service quality : satisfying the expectations of library customers / Hernon, Peter.
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Cover image for Winning with customers: a playbook for B2B
Winning with customers: a playbook for B2B
Pigues, D. Keith Alderman, Jerry D.
2010
Perpustakaan Kuala Lumpur
ISBN 
9780470547991
Excerpt: 
Customer services -- Management
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Cover image for Empowered : unleash your employees, energize your customers, transform your business
Empowered : unleash your employees, energize your customers, transform your business
Bernoff, Josh. Schadler, Ted.
2010
Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail
ISBN 
9781422155639
Excerpt: 
Customer services -- Technological innovations
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Cover image for Customer service in an instant : 60 ways to win customers and keep them coming back
Customer service in an instant : 60 ways to win customers and keep them coming back
Bailey, Keith, 1945- Customer relations
2010
Perpustakaan Jabatan
ISBN 
9789833831494
Excerpt: 
Customer service in an instant : 60 ways to win customers and keep them coming back / Bailey
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Cover image for Delivering satisfaction and service quality : a customer-based approach for libraries
Delivering satisfaction and service quality : a customer-based approach for libraries
Hernon, Peter Whitman, John R.
2009
Perpustakaan Kuala Lumpur
ISBN 
9788184082425
Excerpt: 
Delivering satisfaction and service quality : a customer-based approach for libraries / Hernon
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Cover image for The quality library : a guide to staff-driven improvement, better efficiency and happier customers
The quality library : a guide to staff-driven improvement, better efficiency and happier customers
Laughlin, Sara Wilson , Ray W.
2009
Perpustakaan Kuala Lumpur
ISBN 
9788184082463
Excerpt: 
Customer services -- United States
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