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Subject: Consumer complaints

Author

Barlow, Janelle, 1943-

(9)

Moller, Claus 1942-

(5)

(4)

(3)

Persatuan Pengguna Pulau Pinang

(2)

Denham, Jennifer

(1)

Kramon, James M.

(1)

Format

(16)

Language

(13)

(2)

Library

Perpustakaan Internet Bergerak

Perpustakaan Jabatan

Perpustakaan Kuala Lumpur

Perpustakaan Kuala Lumpur, Cawangan Bandar Baru Sentul

Perpustakaan Kuala Lumpur, Cawangan Bandar Tun Razak

Perpustakaan Kuala Lumpur, Cawangan Desa Tun Razak

Perpustakaan Kuala Lumpur, Cawangan Gombak Setia

Perpustakaan Kuala Lumpur, Cawangan Setiawangsa

Perpustakaan Kuala Lumpur, Cawangan Sri Pantai

Perpustakaan Kuala Lumpur, Cawangan Sri Sabah

Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail

Shelf Location

Publication Date

-

(9)

(3)

(3)

(1)

Subject

Customer services

(9)

Customer relations -- Management

(3)

Consumer education

(2)

Consumer protection -- Citizen participation

(2)

Consumers -- Attitudes

(2)

Complaint letters.

(1)

Consumer behavior

(1)

Consumer relations

(1)

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Cover image for A complaint is a gift : Recovering customer loyalty when things go wrong

A complaint is a gift : Recovering customer loyalty when things go wrong

A complaint is a gift : Recovering customer loyalty when things go wrong

Barlow, Janelle, 1943- Molle

2008

Perpustakaan Jabatan

ISBN

9781576755822

Relevance:

1.0000

Available:

Cover image for A complaint is a gift : Recovering customer loyalty when things go wrong

A complaint is a gift : Recovering customer loyalty when things go wrong

A complaint is a gift : Recovering customer loyalty when things go wrong

Barlow, Janelle, 1943- Molle

2008

ISBN

9781576755822

Relevance:

1.0000

Available:

Cover image for A complaint is a gift : Recovering customer loyalty when things go wrong

A complaint is a gift : Recovering customer loyalty when things go wrong

A complaint is a gift : Recovering customer loyalty when things go wrong

Barlow, Janelle, 1943- Molle

2008

Perpustakaan Kuala Lumpur, Cawangan Bandar Baru Sentul

ISBN

9781576755822

Relevance:

1.0000

Available:

Cover image for A complaint is a gift : Recovering customer loyalty when things go wrong

A complaint is a gift : Recovering customer loyalty when things go wrong

A complaint is a gift : Recovering customer loyalty when things go wrong

Barlow, Janelle, 1943- Molle

2008

ISBN

9781576755822

Relevance:

1.0000

Available:

Cover image for A complaint is a gift : Recovering customer loyalty when things go wrong

A complaint is a gift : Recovering customer loyalty when things go wrong

A complaint is a gift : Recovering customer loyalty when things go wrong

Barlow, Janelle, 1943- Moller, Claus 1942-

2008

Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail

ISBN

9781576755822

Relevance:

1.0000

Available:

Cover image for A complaint is a gift : Recovering customer loyalty when things go wrong

A complaint is a gift : Recovering customer loyalty when things go wrong

A complaint is a gift : Recovering customer loyalty when things go wrong

Barlow, Janelle, 1943- Moller, Claus 1942-

2008

Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail

ISBN

9781576755822

Relevance:

1.0000

Available:

Cover image for A complaint is a gift : Recovering customer loyalty when things go wrong

A complaint is a gift : Recovering customer loyalty when things go wrong

A complaint is a gift : Recovering customer loyalty when things go wrong

Barlow, Janelle, 1943- Moller, Claus 1942-

2008

ISBN

9781576755822

Relevance:

1.0000

Available:

Cover image for A complaint is a gift : Recovering customer loyalty when things go wrong

A complaint is a gift : Recovering customer loyalty when things go wrong

A complaint is a gift : Recovering customer loyalty when things go wrong

Barlow, Janelle, 1943- Moller, Claus 1942-

2008

ISBN

9781576755822

Relevance:

1.0000

Available:

Cover image for A complaint is a gift : Recovering customer loyalty when things go wrong

A complaint is a gift : Recovering customer loyalty when things go wrong

A complaint is a gift : Recovering customer loyalty when things go wrong

Barlow, Janelle, 1943- Moller, Claus 1942-

2008

ISBN

9781576755822

Relevance:

1.0000

Available:

Cover image for You don't need a lawyer

You don't need a lawyer

You don't need a lawyer

Kramon, James M.

2005

ISBN

9780761140382

Relevance:

1.0000

Available:

Cover image for Complaint management : the heart of CRM

Complaint management : the heart of CRM

Complaint management : the heart of CRM

Stauss, Bernd

2004

ISBN

9780324202649

Relevance:

1.0000

Available:

Cover image for Complaint management : the heart of CRM

Complaint management : the heart of CRM

Complaint management : the heart of CRM

Stauss, Bernd

2004

ISBN

9780324202649

Relevance:

1.0000

Available:

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