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Getting Started In Service Design : A How To Do It Manual For Librarians

Marquez, Joe J., Downey, Annie,

2017

ISBN

9780838915646

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New routes to library success : 100+ ideas from outside the stacks

Doucett, Elisabeth, author.

2015

Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail

ISBN

9780838913130

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Leading libraries : how to create a service culture

VanDuinkerken, Wyoma Customer relations.

2015

Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail

ISBN

9780838913123

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Putting the user first : 30 strategies for transforming library services

McDonald, Courtney Greene

2014

Perpustakaan Kuala Lumpur, Cawangan Bandar Baru Sentul

ISBN

9780838987322

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Personalising library services in higher education : the boutique approach

Priestner, Andy Tilley, Elizabeth

2012

Perpustakaan Kuala Lumpur

ISBN

9781409431800

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Lean library management : eleven strategies for reducing costs and improving customer services

Huber, John J., 1958-

2011

Perpustakaan Kuala Lumpur

ISBN

9781555707323

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Best practices in access services

2009

Perpustakaan Kuala Lumpur

ISBN

9780789038524

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Thinking outside the book : essays for innovative librarians

Smallwood, Carol, 1939- Greiner, Joy M.

2008

Perpustakaan Kuala Lumpur

ISBN

9780786435753

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Creating the customer-driven library : building on the bookstore model

Woodward, Jeannette A.

2005

ISBN

9780838908884

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