Title:
Service failure : the real reasons employees struggle with customer service and what you can do about it
Author:
Toister, Jeff.
ISBN:
9780814431993
Personal Author:
Publication Information:
New York : American Management Association, 2013.
Physical Description:
v, 202 p. ; 23 cm.
General Note:
Includes index.
Available:*
Library | Item Barcode | Material Type | Shelf Number | Status |
---|---|---|---|---|
Searching... | 39292004284936 | Adult Non-fiction Book | 658.812 /TOI | Searching... |
Searching... | 39292004301716 | Adult Non-fiction Book | 658.812/TOI | Searching... |