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Library: Perpustakaan Kuala Lumpur
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Gupta, Praveen
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Goel, Parveen S.
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Jain, Rajeev
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Tyagi, Rajesh K.
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Management and Economic
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2005
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2008
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Customer services
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Performent -- Measurement.
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Process control
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Service industries -- Management.
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Six sigma (Quality control standard)
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A complete and balanced service scorecard : creating value through sustained performance improvement
Tyagi, Rajesh K. Gupta, Praveen
2008
Perpustakaan Kuala Lumpur
ISBN
9780131986008
Excerpt:
Gupta, Praveen
Relevance:
0.0139
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Six sigma for transctions and service
Goel, Parveen S. Gupta, Praveen Jain, Rajeev
2005
Perpustakaan Kuala Lumpur
ISBN
9780071443302
Excerpt:
Gupta, Praveen
Relevance:
0.0099
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