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Publication Date: 2004

Author

(3)

(2)

(1)

Horovitz, Jacques

(1)

Porter, Micheal E.

(1)

(1)

(1)

Format

(7)

Language

(4)

Library

Perpustakaan Jabatan

Perpustakaan Kuala Lumpur

Shelf Location

Management and Economic

Subject

Consumer complaints

(3)

Customer relations - Management

(3)

Customer relations -- Management

(3)

Consumer satisfaction

(1)

Consumers' preferences

(1)

Customer relations

(1)

Customer relations - Management - Data processing

(1)

Customer services -- Management

(1)

Relationship marketing

(1)

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Cover image for Service strategy: management moves for customer results

Service strategy: management moves for customer results

Service strategy: management moves for customer results

Horovitz, Jacques

2004

ISBN

9780273675839

Excerpt:

Service strategy: management moves for customer results/ Horovitz, Jacques

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Cover image for CRM unplugged : realeasing CRM's strategic value

CRM unplugged : realeasing CRM's strategic value

CRM unplugged : realeasing CRM's strategic value

Bligh, Philip Turk, Douglas Porter, Micheal E.

2004

ISBN

9780471483045

Excerpt:

Customer relations - Management - Data processing

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Cover image for Managing customer relationships : a strategic framework

Managing customer relationships : a strategic framework

Managing customer relationships : a strategic framework

Peppers, Don Rogers, Martha

2004

Perpustakaan Kuala Lumpur

ISBN

9780471485902

Excerpt:

Customer relations - Management

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Cover image for Managing customer relationships : a strategic framework

Managing customer relationships : a strategic framework

Managing customer relationships : a strategic framework

Peppers, Don

2004

Perpustakaan Kuala Lumpur

ISBN

9780471485902

Excerpt:

Customer relations - Management

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0.0000

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Cover image for Complaint management : the heart of CRM

Complaint management : the heart of CRM

Complaint management : the heart of CRM

Stauss, Bernd

2004

ISBN

9780324202649

Excerpt:

Customer relations -- Management

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0.0000

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Cover image for Complaint management : the heart of CRM

Complaint management : the heart of CRM

Complaint management : the heart of CRM

Stauss, Bernd

2004

ISBN

9780324202649

Excerpt:

Customer relations -- Management

Relevance:

0.0000

Available:

Cover image for Complaint management : the heart of CRM

Complaint management : the heart of CRM

Complaint management : the heart of CRM

Stauss, Bernd

2004

Perpustakaan Jabatan

ISBN

9780324202649

Excerpt:

Customer relations -- Management

Relevance:

0.0000

Available:

1

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