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2013
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Cover image for Service failure : the real reasons employees struggle with customer service and what you can do about it
Service failure : the real reasons employees struggle with customer service and what you can do about it
Toister, Jeff.
2013
Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail
ISBN 
9780814431993
Excerpt: 
Service failure : the real reasons employees struggle with customer service and what you can do
Relevance: 
0.3723
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Cover image for Loyalty 3.0 : how big data and gamification are revolutionizing customer and employee engagement
Loyalty 3.0 : how big data and gamification are revolutionizing customer and employee engagement
Paharia, Rajat
2013
Perpustakaan Kuala Lumpur
ISBN 
9780071813372
Excerpt: 
Loyalty 3.0 : how big data and gamification are revolutionizing customer and employee engagement /
Relevance: 
0.0000
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Cover image for Emotional labor in the 21st century : diverse perspectives on the psychology of emotion regulation at work
Emotional labor in the 21st century : diverse perspectives on the psychology of emotion regulation at work
Grandey, Alicia Diefendorff, James Rupp, Deborah E., 1975-
2013
Perpustakaan Kuala Lumpur
ISBN 
9781848729490
Excerpt: 
Employees - Attitudes
Relevance: 
0.0000
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