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Cover image for The Brandpromise : How Costco, Ketel One, Make-a-wish, Tourism Vancouver, and other leading brands make and keep the promise that guarantees success!
The Brandpromise : How Costco, Ketel One, Make-a-wish, Tourism Vancouver, and other leading brands make and keep the promise that guarantees success!
Knapp, Duane E.
2008
ISBN 
9780071494410
Excerpt: 
Brand name products
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0.0000
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Cover image for The ownership quotient : Putting the service profit chain to work for unbeatable competitive advantage
The ownership quotient : Putting the service profit chain to work for unbeatable competitive advantage
Heskett, James L.
2008
Perpustakaan Kuala Lumpur, Cawangan Bandar Baru Sentul
ISBN 
9781422110232
Excerpt: 
advantage / Heskett, James L.
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0.0000
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Cover image for Branded customer service : the new competitive edge
Branded customer service : the new competitive edge
Barlow, Janelle, 1943- Stewart, Paul, 1966
2004
ISBN 
9781576752982
Excerpt: 
Brand name products
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0.0000
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Cover image for Customer service games for training
Customer service games for training
Roberts-Phelps, Graham
2000
ISBN 
9780566082054
Excerpt: 
Customer service games for training Roberts-Phelps, Graham
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0.0000
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Cover image for The experience economy
The experience economy
Pine II, B. Joseph Gilmore, James H
1999
ISBN 
9780875848198
Excerpt: 
Gilmore, James H
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0.0000
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