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Cover image for Balanced scorecard step-by-step for government and nonprofit agencies
Title:
Balanced scorecard step-by-step for government and nonprofit agencies
Author:
Niven, Paul R.
ISBN:
9780471423287
Personal Author:
Niven, Paul R.
Publication Information:
New Jersey : John Wiley & Sons, Inc. , 2003
Physical Description:
305 p. ; 24 cm
Subject Term:
Total quality management in government

Administrative agencies - Management - Evaluation

Nonprofit organizations - Management - Evaluation

Benchmarking (Management)

Performance standards

Organizational effectiveness - Measurement
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