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Lean library management : eleven strategies for reducing costs and improving customer services

Huber, John J., 1958-

2011

Perpustakaan Kuala Lumpur

ISBN

9781555707323

Excerpt:

Lean library management : eleven strategies for reducing costs and improving customer services /

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0.7446

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Protecting main street : measuring the customer experience in financial services for business and public policy

Lubin, Paul C.

2011

Perpustakaan Kuala Lumpur

ISBN

9780415996013

Excerpt:

Protecting main street : measuring the customer experience in financial services for business and

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0.7446

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Assessing service quality : satisfying the expectations of library customers

Hernon, Peter Altman, Ellen. Dugan, Robert E., 1952-

2015

Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail

ISBN

9780838913086

Excerpt:

Assessing service quality : satisfying the expectations of library customers / Hernon, Peter

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Leading libraries : how to create a service culture

VanDuinkerken, Wyoma Customer relations.

2015

Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail

ISBN

9780838913123

Excerpt:

Leading libraries : how to create a service culture / VanDuinkerken, Wyoma

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0.0000

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Customer service : a practical approach

Harris, Elaine K.

2013

Perpustakaan Kuala Lumpur Perpustakaan Jabatan

ISBN

9780132742399

Excerpt:

Customer service : a practical approach / Harris, Elaine K.

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Social network analysis in telecommunications

Reis Pinheiro, Carlos Andre, 1940-

2011

Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail

ISBN

9780470647547

Excerpt:

Telecommunication -- Customer services

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101 ways to improve customer service : Training, tools, tips, & techniques

Ukens, Lorraine L.

2007

Perpustakaan Kuala Lumpur

ISBN

9780787982003

Excerpt:

101 ways to improve customer service : Training, tools, tips, & techniques Ukens, Lorraine L.

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0.0000

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101 ways to improve customer service : Training, tools, tips, & techniques

Ukens, Lorraine L.

2007

Perpustakaan Kuala Lumpur

ISBN

9780787982003

Excerpt:

101 ways to improve customer service : Training, tools, tips, & techniques Ukens, Lorraine L.

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0.0000

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Customer service training

Kamin, Maxine

2006

Perpustakaan Jabatan Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Setiawangsa Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail

ISBN

9780750663632

Excerpt:

Customer service training Kamin, Maxine

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Customer service training

Kamin, Maxine

2006

Perpustakaan Jabatan Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Setiawangsa Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail

ISBN

9780750663632

Excerpt:

Customer service training Kamin, Maxine

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Measuring customer service effectiveness

2005

Perpustakaan Kuala Lumpur

ISBN

9780566085383

Excerpt:

Measuring customer service effectiveness

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Successful service operations management

Metters, Richard King-Metters, Kathryn Pullman, Madeleine

2003

Perpustakaan Kuala Lumpur

ISBN

9780324135565

Excerpt:

Customer services - Management - Case studies

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