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Cover image for Key performance indicators : developing, implementing, and using winning KPIs
Key performance indicators : developing, implementing, and using winning KPIs
Parmenter, David.
2010
Perpustakaan Kuala Lumpur
ISBN 
9780470545157
Excerpt: 
Performance technology.
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Cover image for Quality management for IT services : perspectives on business and process performance
Quality management for IT services : perspectives on business and process performance
Praeg, Claus-Peter, 1973- Spath, Dieter
"This book gives both scientists and practical experts an insight into the many different facets of IT service quality management"--Provided by publisher.
2010
Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail
ISBN 
9781616928896
Excerpt: 
Quality management for IT services : perspectives on business and process performance / Praeg
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0.0000
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