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Cover image for Making meaning : how successful businesses deliver meaningful customer experiences
Making meaning : how successful businesses deliver meaningful customer experiences
Diller, Steve Shedroff, Nathan Rhea, Darrel
2006
ISBN 
9780321374097
Excerpt: 
Making meaning : how successful businesses deliver meaningful customer experiences Diller, Steve
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Cover image for Buiding great customer experiences
Buiding great customer experiences
Shaw, Colin Ivens, John
2002
ISBN 
9780333990131
Excerpt: 
Buiding great customer experiences Shaw, Colin
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