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Cover image for Leading the Starbucks way : 5 principles for connecting with your customers, your products, and your people
Leading the Starbucks way : 5 principles for connecting with your customers, your products, and your people
Michelli, Joseph A., 1960- author
2014
Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail Perpustakaan Kuala Lumpur, Cawangan Bandar Baru Sentul
ISBN 
9780071801256
Excerpt: 
Management and Business Studies
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Cover image for Likeable business : why today's consumers demand more and how leaders can deliver
Likeable business : why today's consumers demand more and how leaders can deliver
Kerpen, Dave.
2013
Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail
ISBN 
9780071800471
Excerpt: 
Likeable business : why today's consumers demand more and how leaders can deliver / Kerpen, Dave.
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Cover image for The customer service solution : managing emotions, trust, and control to win your customer's business
The customer service solution : managing emotions, trust, and control to win your customer's business
Dasu, Sriram Chase, Richard B.
2013
Perpustakaan Kuala Lumpur
ISBN 
9780071809931
Excerpt: 
Service industries - Management
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Cover image for Uncommon service : how to win by putting customers at the core of your business
Uncommon service : how to win by putting customers at the core of your business
Frei, Frances Morriss, Anne
2012
Perpustakaan Kuala Lumpur
ISBN 
9781422133316
Excerpt: 
Uncommon service : how to win by putting customers at the core of your business / Frei, Frances
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Cover image for The hidden wealth of customers : realizing the untapped value of your most important asset
The hidden wealth of customers : realizing the untapped value of your most important asset
Lee, William G.
2012
Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail
ISBN 
9781422172315
Excerpt: 
Management and Business Studies
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Cover image for The power of Foursquare : 7 innovative ways to get customers to check in wherever they are
The power of Foursquare : 7 innovative ways to get customers to check in wherever they are
Gallo , Carmine
2011
Perpustakaan Kuala Lumpur
ISBN 
9780071773171
Excerpt: 
Management and Business Studies
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Cover image for Improving customer satisfaction, loyalty, and profit : an integrated measurement and management system
Improving customer satisfaction, loyalty, and profit : an integrated measurement and management system
Johnson, Michael D. (Michael David) Gustafsson, Anders, 1964-
2000
ISBN 
9780787953102
Excerpt: 
The University of Michigan Business School management series
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