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Cover image for The process-centered enterprise: The Power of commitments
The process-centered enterprise: The Power of commitments
Pall, Gabriel R.
2000
ISBN 
9781574442397
Excerpt: 
Quality of Products
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Cover image for Delivering quality service : balancing customer perceptions and expectations
Delivering quality service : balancing customer perceptions and expectations
Zeithaml, Valarie A. Parasuraman, A. Berry, Leonard L.
1990
ISBN 
9780029357019
Excerpt: 
Delivering quality service : balancing customer perceptions and expectations Zeithaml, Valarie A.
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