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Cover image for The Brandpromise : How Costco, Ketel One, Make-a-wish, Tourism Vancouver, and other leading brands make and keep the promise that guarantees success!
Knapp, Duane E.
2008
ISBN 
9780071494410
Excerpt: 
The Brandpromise : How Costco, Ketel One, Make-a-wish, Tourism Vancouver, and other leading brands
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Cover image for When customers think we don't care : ending actions that self-destruct companies, customer service and jobs
Buchanan, Richard W.
2008
ISBN 
9780070138636
Excerpt: 
When customers think we don't care : ending actions that self-destruct companies, customer service
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Tschohl, John
2006
ISBN 
9789837205567
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Loyal for life : how to take unhappy customers form hell to heaven in 60 seconds or less Tschohl
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Cover image for 10 clowns don't make a circus-and 249 other critical management success strategies
Schragis, Steven
2006
ISBN 
9781593375553
Excerpt: 
10 clowns don't make a circus-and 249 other critical management success strategies Schragis, Steven
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Cover image for 10 clowns don't make a circus-and 249 other critical management success strategies
Schragis, Steven Frishman, Rick
2006
Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail
ISBN 
9781593375553
Excerpt: 
10 clowns don't make a circus-and 249 other critical management success strategies Schragis, Steven
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Cover image for When customers think we don't care
Buchanan, Richard W.
2002
Perpustakaan Kuala Lumpur
ISBN 
9780074709306
Excerpt: 
When customers think we don't care Buchanan, Richard W.
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