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Cover image for Getting Started In Service Design :  A How To Do It Manual For Librarians
Marquez, Joe J., Downey, Annie,
2017
ISBN 
9780838915646
Excerpt: 
ALA Neal-Schuman, an imprint of the American Library Association,
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Cover image for New routes to library success :   100+ ideas from outside the stacks
Doucett, Elisabeth, author.
2015
Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail
ISBN 
9780838913130
Excerpt: 
ALA Editions, An imprint of the American Library Association,
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Cover image for Leading libraries :    how to create a service culture
VanDuinkerken, Wyoma Customer relations.
2015
Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail
ISBN 
9780838913123
Excerpt: 
ALA Editions, an imprint of the American Library Association,
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Cover image for Putting the user first :   30 strategies for transforming library services
McDonald, Courtney Greene
2014
Perpustakaan Kuala Lumpur, Cawangan Bandar Baru Sentul
ISBN 
9780838987322
Excerpt: 
Association of College and Research Libraries, a division of the American Library Association,
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Cover image for Creating the customer-driven library : building on the bookstore model
Woodward, Jeannette A.
2005
ISBN 
9780838908884
Excerpt: 
American Library Association,
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