Cover image for Customer satisfaction measurement for ISO 9000:2000
Title:
Customer satisfaction measurement for ISO 9000:2000
Author:
Hill, Nigel

Self, Bill

Roche, Greg
ISBN:
9780750655132
Personal Author:
Hill, Nigel
Publication Information:
London : Butterworth Heinemann 2002
Physical Description:
xii, 148 p. ; 23 cm.
General Note:
Includes index
Subject Term:
Questionnaires

ISO 9000 Series Standards
Added Author:
Self, Bill

Roche, Greg