Limit Search Results
Author
Format
Books
(57)
Library
Shelf Location
Publication Date
-
Subject
Customer services -- Management
(6)
Consumer satisfaction
(5)
Industrial management
(5)
Services industries -- Customer services
(5)
Services industries -- Management
(5)
Switch to list view
Switch to thumbnail view
Select an Action
57 Results Found Subscribe to search results
000000000000000000000000000000000000000000000000000000000PKL
Print
Cover image for Working smart and small : The role of knowledge-based and service in industries in growth strategies for small states
Working smart and small : The role of knowledge-based and service in industries in growth strategies for small states
Qurshi, Mahvash Velde, Dirk Willem te
2008
Perpustakaan Kuala Lumpur, Cawangan Bandar Baru Sentul Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail
ISBN 
9780850928778
Excerpt: 
Working smart and small : The role of knowledge-based and service in industries in growth
Relevance: 
0.7447
Available:
Cover image for ROOTS AND ENABLERS OF SERVICE OPERATIONS EXCELLENCE
ROOTS AND ENABLERS OF SERVICE OPERATIONS EXCELLENCE
FAZLI IDRIS
2019
Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail
ISBN 
9789674128319
Excerpt: 
Service industries -- Management
Relevance: 
0.0000
Available:
Cover image for Valuers, Appraisers, Estate Agents And Property MAnagers Act 1981 (At 242) & Rules : As At 1st March 2018
Valuers, Appraisers, Estate Agents And Property MAnagers Act 1981 (At 242) & Rules : As At 1st March 2018
Malaysia, jurisdiction governed.
2018
ISBN 
9789678927093
Excerpt: 
Service industries -- Taxation -- Malaysia
Relevance: 
0.0000
Available:
Cover image for Winning in Service Markets : Success through People, Technology and Strategy
Winning in Service Markets : Success through People, Technology and Strategy
Wirtz, Jochen
2017
Perpustakaan Kuala Lumpur
ISBN 
9781944659059
Excerpt: 
Service industries -- Marketing.
Relevance: 
0.0000
Available:
Cover image for Living innovation : competing in the 21st century access economy
Living innovation : competing in the 21st century access economy
Mathe, Hervé
2016 2015
Perpustakaan Kuala Lumpur
ISBN 
9789814719575
Excerpt: 
Service industries - Technological innovations
Relevance: 
0.0000
Available:
Cover image for A teen guide to buying goods and services
A teen guide to buying goods and services
Gagne, Tammy.
2014
Perpustakaan Kuala Lumpur
ISBN 
9781612284729
Excerpt: 
Service industries -- Juvenile literature.
Relevance: 
0.0000
Available:
Cover image for Goods And Services Tax Act 2014 (Act 762), Regulations & Orders : (As At 25th August 2014)
Goods And Services Tax Act 2014 (Act 762), Regulations & Orders : (As At 25th August 2014)
Malaysia, jurisdiction governed.
2014
Perpustakaan Jabatan
ISBN 
9789678924856
Excerpt: 
Service industries -- Taxation -- Malaysia
Relevance: 
0.0000
Available:
Cover image for The customer service solution : managing emotions, trust, and control to win your customer's business
The customer service solution : managing emotions, trust, and control to win your customer's business
Dasu, Sriram Chase, Richard B.
2013
Perpustakaan Kuala Lumpur
ISBN 
9780071809931
Excerpt: 
Service industries - Management
Relevance: 
0.0000
Available:
Cover image for Stewardship : choosing service over self-interest
Stewardship : choosing service over self-interest
Block, Peter.
2013
Perpustakaan Kuala Lumpur
ISBN 
9781609948221
Excerpt: 
Stewardship : choosing service over self-interest / Block, Peter.
Relevance: 
0.0000
Available:
Cover image for The business solution to poverty : designing products and services for three billion new customers
The business solution to poverty : designing products and services for three billion new customers
Polak, Paul. Warwick, Mal
2013
ISBN 
9781609940775
Excerpt: 
The business solution to poverty : designing products and services for three billion new customers /
Relevance: 
0.0000
Available:
Cover image for Uncommon service : how to win by putting customers at the core of your business
Uncommon service : how to win by putting customers at the core of your business
Frei, Frances Morriss, Anne
2012
Perpustakaan Kuala Lumpur
ISBN 
9781422133316
Excerpt: 
Service industries - Management
Relevance: 
0.0000
Available:
Cover image for Service business development : strategies for value creation in manufacturing firms
Service business development : strategies for value creation in manufacturing firms
Fischer, Thomas Gebauer, Heiko Fleisch, Elgar
2012
Perpustakaan Kuala Lumpur
ISBN 
9781107022454
Excerpt: 
Service industries.
Relevance: 
0.0000
Available:
Cover image for How to work for an idiot : revised and expanded with more idiots, more insanity, and more incompetency : survive and thrive without killing your boss
How to work for an idiot : revised and expanded with more idiots, more insanity, and more incompetency : survive and thrive without killing your boss
Hoover, John, 1952-
2012
Perpustakaan Kuala Lumpur Pustaka KL @ Keramat
ISBN 
9789833832637
Excerpt: 
incompetency : survive and thrive without killing your boss / Hoover, John, 1952-
Relevance: 
0.0000
Available:
Cover image for Standard work for lean healthcare
Standard work for lean healthcare
Jackson, Thomas Lindsay, 1949-
2012
Perpustakaan Kuala Lumpur
ISBN 
9781439837412
Excerpt: 
Health Services Administration -- standards -- United States
Relevance: 
0.0000
Available:
Cover image for Service operations management : improving service delivery
Service operations management : improving service delivery
Johnston, Robert, 1953- Clark, Graham, 1949- Shulver, Michael
2012
Perpustakaan Jabatan
ISBN 
9780273740483
Excerpt: 
Service operations management : improving service delivery / Johnston, Robert, 1953-
Relevance: 
0.0000
Available:
Cover image for Service management : operations, strategy, information technology
Service management : operations, strategy, information technology
Fitzsimmons, James A.
2011
Perpustakaan Kuala Lumpur, Cawangan Bandar Baru Sentul Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail
ISBN 
9780071289276
Excerpt: 
Service industries - Management
Relevance: 
0.0000
Available:
Cover image for Design at your service : how to improve your business with the help of a designer
Design at your service : how to improve your business with the help of a designer
Vilades, Xenia
2011
Perpustakaan Kuala Lumpur
ISBN 
9788492643561
Excerpt: 
Service industries -- Management.
Relevance: 
0.0000
Available:
Cover image for Working for the state : employment relations in the public services
Working for the state : employment relations in the public services
Corby, Susan, 1941- Symon, Graham
2011
Perpustakaan Kuala Lumpur
ISBN 
9780230278639
Excerpt: 
Working for the state : employment relations in the public services / Corby, Susan, 1941-
Relevance: 
0.0000
Available:
Cover image for Sales & service excellence
Sales & service excellence
Leadbetter, Jane
2011
Perpustakaan Kuala Lumpur
ISBN 
9781852526719
Excerpt: 
Sales & service excellence / Leadbetter, Jane
Relevance: 
0.0000
Available:
Cover image for Occupational emergency medicine
Occupational emergency medicine
Greenberg, Michael I. Madsen, James M.
2011
Contributor biographical information http://catdir.loc.gov/catdir/enhancements/fy1013/2010027212-b.html Publisher description http://catdir.loc.gov/catdir/enhancements/fy1013/2010027212-d.html Table of contents only http://catdir.loc.gov/catdir/enhancements/fy1013/2010027212-t.html
Perpustakaan Kuala Lumpur
ISBN 
9781405180719
Excerpt: 
Emergency Service, Hospital
Relevance: 
0.0000
Available:
Cover image for Marketing IT products and services
Marketing IT products and services
Keyes, Jessica, 1950-
2010
Perpustakaan Kuala Lumpur
ISBN 
9781439803196
Excerpt: 
Marketing IT products and services / Keyes, Jessica, 1950-
Relevance: 
0.0000
Available:
Cover image for Marketing IT products and services :
Marketing IT products and services :
Keyes, Jessica, 1950-
2010
Perpustakaan Kuala Lumpur
ISBN 
9781439803196
Excerpt: 
Marketing IT products and services : Keyes, Jessica, 1950-
Relevance: 
0.0000
Available:
Cover image for Six steps creating profit : a guide for small and mid-sized service-based businesses
Six steps creating profit : a guide for small and mid-sized service-based businesses
Sigmon, Patricia.
2010
Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail
ISBN 
9780470554258
Excerpt: 
Service industries
Relevance: 
0.0000
Available:
Cover image for The handbook of innovation and services : a multi-disciplinary perspective
The handbook of innovation and services : a multi-disciplinary perspective
Gallouj, Faiz Djellal, Faridah
2010
Perpustakaan Kuala Lumpur
ISBN 
9781849803748
Excerpt: 
Service industries -- Technological innovations
Relevance: 
0.0000
Available:
Cover image for Indulgence in death
Indulgence in death
Robb, J. D., 1950-
2010
Perpustakaan Kuala Lumpur
ISBN 
9781594134470
Excerpt: 
Service industries workers -- Crimes against -- Fiction.
Relevance: 
0.0000
Available:
Cover image for Lean six sigma for the office
Lean six sigma for the office
Martin, James W.
2009
Perpustakaan Kuala Lumpur
ISBN 
9781420068795
Excerpt: 
Service industries -- quality control
Relevance: 
0.0000
Available:
Cover image for Essentials of servives marketing
Essentials of servives marketing
Lovelock, Christopher Wirtz, Jochen Chew, Patricia
2009
Perpustakaan Kuala Lumpur
ISBN 
9789810679958
Excerpt: 
Service industries -- Marketing.
Relevance: 
0.0000
Available:
Cover image for Working bodies : interactive service employment and workplace identities
Working bodies : interactive service employment and workplace identities
McDowell, Linda.
2009
ISBN 
9781405159784
Excerpt: 
Service industries
Relevance: 
0.0000
Available:
Cover image for Working bodies : interactive service employment and workplace identities
Working bodies : interactive service employment and workplace identities
McDowell, Linda.
2009
Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail
ISBN 
9781405159784
Excerpt: 
Service industries
Relevance: 
0.0000
Available:
Cover image for The best service is no service : how to liberate your customers from customer service, keep them happy & control costs
The best service is no service : how to liberate your customers from customer service, keep them happy & control costs
Price, Bill David Jaffe
2008
Perpustakaan Kuala Lumpur
ISBN 
9780470189085
Excerpt: 
The best service is no service : how to liberate your customers from customer service, keep them
Relevance: 
0.0000
Available:
Cover image for The best service is no service : How to liberate your customers from customer service, keep them happy & control costs
The best service is no service : How to liberate your customers from customer service, keep them happy & control costs
Price, Bill David Jaffe
2008
ISBN 
9780470189085
Excerpt: 
The best service is no service : How to liberate your customers from customer service, keep them
Relevance: 
0.0000
Available:
Cover image for The marketing of technology intensive products and services : driving innovations for non-marketers
The marketing of technology intensive products and services : driving innovations for non-marketers
Corsi, Patrick
2008
Perpustakaan Kuala Lumpur
ISBN 
9781848211049
Excerpt: 
The marketing of technology intensive products and services : driving innovations for non-marketers /
Relevance: 
0.0000
Available:
Cover image for The best service is no service : how to liberate your customers from customer service, keep them happy & control costs
The best service is no service : how to liberate your customers from customer service, keep them happy & control costs
Price, Bill David Jaffe
2008
ISBN 
9780470189085
Excerpt: 
The best service is no service : how to liberate your customers from customer service, keep them
Relevance: 
0.0000
Available:
Cover image for The best service is no service : How to liberate your customers from customer service, keep them happy & control costs
The best service is no service : How to liberate your customers from customer service, keep them happy & control costs
Price, Bill David Jaffe
2008
ISBN 
9780470189085
Excerpt: 
The best service is no service : How to liberate your customers from customer service, keep them
Relevance: 
0.0000
Available:
Cover image for The best service is no service : How to liberate your customers from customer service, keep them happy & control costs
The best service is no service : How to liberate your customers from customer service, keep them happy & control costs
Price, Bill David Jaffe
2008
Perpustakaan Kuala Lumpur, Cawangan Bandar Baru Sentul
ISBN 
9780470189085
Excerpt: 
The best service is no service : How to liberate your customers from customer service, keep them
Relevance: 
0.0000
Available:
Cover image for Living service : how to delever the service of the future today
Living service : how to delever the service of the future today
Silvester, Marc Mohi Ahmaed
2008
ISBN 
9780273715351
Excerpt: 
Living service : how to delever the service of the future today / Silvester, Marc
Relevance: 
0.0000
Available:
Cover image for A complete and balanced service scorecard : creating value through sustained performance improvement
A complete and balanced service scorecard : creating value through sustained performance improvement
Tyagi, Rajesh K. Gupta, Praveen
2008
Perpustakaan Kuala Lumpur
ISBN 
9780131986008
Excerpt: 
Service industries -- Management.
Relevance: 
0.0000
Available:
Cover image for Measuring marketing : 103 keys metrics every marketer needs
Measuring marketing : 103 keys metrics every marketer needs
Davis, John
2007
Perpustakaan Kuala Lumpur
ISBN 
9780470821329
Excerpt: 
Service industries -- Marketing.
Relevance: 
0.0000
Available:
Cover image for Services Marketing : An Asia-Pasific and Australian perspective
Services Marketing : An Asia-Pasific and Australian perspective
Patterson, Paul
2007
ISBN 
9780733986789
Excerpt: 
Service industries -- New Zealand -- Marketing
Relevance: 
0.0000
Available:
Cover image for Services marketing : people, technology, strategy
Services marketing : people, technology, strategy
Lovelock, Christopher Wirtz, Jochen
2007
Perpustakaan Jabatan
ISBN 
9780132056762
Excerpt: 
Service industries -- Marketing.
Relevance: 
0.0000
Available:
Cover image for Chief customer officer : getting past lip service to passionate action
Chief customer officer : getting past lip service to passionate action
Bliss, Jeanne
2006
ISBN 
9780787980948
Excerpt: 
Chief customer officer : getting past lip service to passionate action Bliss, Jeanne
Relevance: 
0.0000
Available:
Cover image for Managing innovation : new technology, new products, and new services in a global economy
Managing innovation : new technology, new products, and new services in a global economy
Ettlie, John E
2006
Perpustakaan Jabatan
ISBN 
9780750678957
Excerpt: 
Managing innovation : new technology, new products, and new services in a global economy Ettlie
Relevance: 
0.0000
Available:
Cover image for Services marketing management
Services marketing management
Mudie, Peter Pirrie , Angela
2006
Perpustakaan Jabatan
ISBN 
9780750666749
Excerpt: 
Service industries -- Marketing -- Management
Relevance: 
0.0000
Available:
Cover image for Servise is front stage : Positioning services for value advantage
Servise is front stage : Positioning services for value advantage
Teboul, James
2006
ISBN 
9780230006607
Excerpt: 
Servise is front stage : Positioning services for value advantage / Teboul, James
Relevance: 
0.0000
Available:
Cover image for Info millions : how to turn what you already know about your work, hobby, or personal interests into -
Info millions : how to turn what you already know about your work, hobby, or personal interests into -
Serling, Bob
2006
ISBN 
9789833317363
Excerpt: 
Service industries -- Marketing
Relevance: 
0.0000
Available:
Cover image for 202 services you can sell for big profits!
202 services you can sell for big profits!
Stephenson, James, 1966-
2005
ISBN 
9781932531527
Excerpt: 
Service industries -- Planning
Relevance: 
0.0000
Available:
Cover image for Food Design
Food Design
2005
Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail
ISBN 
9783832790530
Excerpt: 
Advertising -- Food service.
Relevance: 
0.0000
Available:
Cover image for The customer service activity book : 50 activities for inspiring exceptional service
The customer service activity book : 50 activities for inspiring exceptional service
Doane, Darryl S. Sloat, Rose D.
2005
Perpustakaan Kuala Lumpur
ISBN 
9780814472590
Excerpt: 
The customer service activity book : 50 activities for inspiring exceptional service / Doane
Relevance: 
0.0000
Available:
Cover image for Services marketing in Asia : A case book
Services marketing in Asia : A case book
Wirtz, Jochen Lovelock, Christopher
2005
Perpustakaan Kuala Lumpur
ISBN 
9789812449436
Excerpt: 
Service industries -- Asia marketing -- Case studies
Relevance: 
0.0000
Available:
Cover image for Services marketing in Asia
Services marketing in Asia
Wirtz, Jochen Lovelock, Christopher
2005
Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail
ISBN 
9789812449436
Excerpt: 
Service industries - Asia marketing - Case studies
Relevance: 
0.0000
Available:
Cover image for Services marketing in Asia
Services marketing in Asia
Wirtz, Jochen Lovelock, Christopher
2005
Perpustakaan Jabatan
ISBN 
9789812449436
Excerpt: 
Service industries -- Asia marketing -- Case studies
Relevance: 
0.0000
Available:
Cover image for Services marketing : text and cases040
Services marketing : text and cases040
Nargundkar, Rajendra
2004
ISBN 
9780070585829
Excerpt: 
Service industries -- Marketing.
Relevance: 
0.0000
Available:
Cover image for The innvator's solution : creating and sustaining successful growth
The innvator's solution : creating and sustaining successful growth
Christensen, Clayton M. Raynor, Michael E.
2003
Perpustakaan Jabatan
ISBN 
9781578518524
Excerpt: 
Industrial management
Relevance: 
0.0000
Available:
Cover image for The innovator's solutian: creating and sustaining successfull groety
The innovator's solutian: creating and sustaining successfull groety
Christensen, Clayton M.
2003
ISBN 
9781578518524
Excerpt: 
Industrial management
Relevance: 
0.0000
Available:
Cover image for quality second edition
quality second edition
Beckford, John
2002
Perpustakaan Kuala Lumpur
ISBN 
Sumbangan (pbk.)
Excerpt: 
Service industries -- Management -- Case studies
Relevance: 
0.0000
Available:
Cover image for Service America! : doing business in the new economy
Service America! : doing business in the new economy
Albrecht, Karl
1985
ISBN 
9780870946592
Excerpt: 
Service industries -- United States -- Management
Relevance: 
0.0000
Available:
Cover image for Goods And Services Tax Act 2014 (Act 762), Regulation & Selected Orders GST : As At 20th 2017
Goods And Services Tax Act 2014 (Act 762), Regulation & Selected Orders GST : As At 20th 2017
Malaysia, jurisdiction governed.
ISBN 
9789678926492
Excerpt: 
Service industries -- Taxation -- Malaysia
Relevance: 
0.0000
Available: