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Cover image for ROOTS AND ENABLERS OF SERVICE OPERATIONS EXCELLENCE
ROOTS AND ENABLERS OF SERVICE OPERATIONS EXCELLENCE
FAZLI IDRIS
2019
Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail
ISBN 
9789674128319
Excerpt: 
Service industries -- Management
Relevance: 
0.0000
Available:
Cover image for Living innovation : competing in the 21st century access economy
Living innovation : competing in the 21st century access economy
Mathe, Hervé
2016 2015
Perpustakaan Kuala Lumpur
ISBN 
9789814719575
Excerpt: 
Service industries - Technological innovations
Relevance: 
0.0000
Available:
Cover image for The customer service solution : managing emotions, trust, and control to win your customer's business
The customer service solution : managing emotions, trust, and control to win your customer's business
Dasu, Sriram Chase, Richard B.
2013
Perpustakaan Kuala Lumpur
ISBN 
9780071809931
Excerpt: 
Service industries - Management
Relevance: 
0.0000
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Cover image for Stewardship : choosing service over self-interest
Stewardship : choosing service over self-interest
Block, Peter.
2013
Perpustakaan Kuala Lumpur
ISBN 
9781609948221
Excerpt: 
Industrial management.
Relevance: 
0.0000
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Cover image for Uncommon service : how to win by putting customers at the core of your business
Uncommon service : how to win by putting customers at the core of your business
Frei, Frances Morriss, Anne
2012
Perpustakaan Kuala Lumpur
ISBN 
9781422133316
Excerpt: 
Service industries - Management
Relevance: 
0.0000
Available:
Cover image for Service business development : strategies for value creation in manufacturing firms
Service business development : strategies for value creation in manufacturing firms
Fischer, Thomas Gebauer, Heiko Fleisch, Elgar
2012
Perpustakaan Kuala Lumpur
ISBN 
9781107022454
Excerpt: 
Manufacturing industries - Management
Relevance: 
0.0000
Available:
Cover image for Design at your service : how to improve your business with the help of a designer
Design at your service : how to improve your business with the help of a designer
Vilades, Xenia
2011
Perpustakaan Kuala Lumpur
ISBN 
9788492643561
Excerpt: 
Service industries -- Management.
Relevance: 
0.0000
Available:
Cover image for Marketing IT products and services
Marketing IT products and services
Keyes, Jessica, 1950-
2010
Perpustakaan Kuala Lumpur
ISBN 
9781439803196
Excerpt: 
Industrial management
Relevance: 
0.0000
Available:
Cover image for Marketing IT products and services :
Marketing IT products and services :
Keyes, Jessica, 1950-
2010
Perpustakaan Kuala Lumpur
ISBN 
9781439803196
Excerpt: 
Industrial management
Relevance: 
0.0000
Available:
Cover image for Lean six sigma for the office
Lean six sigma for the office
Martin, James W.
2009
Perpustakaan Kuala Lumpur
ISBN 
9781420068795
Excerpt: 
Service industries -- quality control
Relevance: 
0.0000
Available:
Cover image for The best service is no service : how to liberate your customers from customer service, keep them happy & control costs
The best service is no service : how to liberate your customers from customer service, keep them happy & control costs
Price, Bill David Jaffe
2008
Perpustakaan Kuala Lumpur
ISBN 
9780470189085
Excerpt: 
The best service is no service : how to liberate your customers from customer service, keep them
Relevance: 
0.0000
Available:
Cover image for A complete and balanced service scorecard : creating value through sustained performance improvement
A complete and balanced service scorecard : creating value through sustained performance improvement
Tyagi, Rajesh K. Gupta, Praveen
2008
Perpustakaan Kuala Lumpur
ISBN 
9780131986008
Excerpt: 
Service industries -- Management.
Relevance: 
0.0000
Available:
Cover image for Managing transport operations
Managing transport operations
Gubbins, Edmund J.
2003
Perpustakaan Kuala Lumpur
ISBN 
9780749439286
Excerpt: 
Services industries - Management
Relevance: 
0.0000
Available:
Cover image for Managing Services : Using Technology to Create Value
Managing Services : Using Technology to Create Value
Davis , Mark M.
2003
Perpustakaan Kuala Lumpur
Excerpt: 
Service Industries - Technological Innovations - Management
Relevance: 
0.0000
Available:
Cover image for quality second edition
quality second edition
Beckford, John
2002
Perpustakaan Kuala Lumpur
ISBN 
Sumbangan (pbk.)
Excerpt: 
Service industries -- Management -- Case studies
Relevance: 
0.0000
Available:
Cover image for Restructuring in the service industries : managemnet reform and workplace relations in the UK service sector
Restructuring in the service industries : managemnet reform and workplace relations in the UK service sector
Poynter, Gavin
2000
Perpustakaan Kuala Lumpur
ISBN 
9780720123418
Excerpt: 
Restructuring in the service industries : managemnet reform and workplace relations in the UK
Relevance: 
0.0000
Available: