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Cover image for Working smart and small : The role of knowledge-based and service in industries in growth strategies for small states
Working smart and small : The role of knowledge-based and service in industries in growth strategies for small states
Qurshi, Mahvash Velde, Dirk Willem te
2008
Perpustakaan Kuala Lumpur, Cawangan Bandar Baru Sentul Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail
ISBN 
9780850928778
Excerpt: 
Working smart and small : The role of knowledge-based and service in industries in growth
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0.7447
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Cover image for Restructuring in the service industries : managemnet reform and workplace relations in the UK service sector
Restructuring in the service industries : managemnet reform and workplace relations in the UK service sector
Poynter, Gavin
2000
Perpustakaan Kuala Lumpur
ISBN 
9780720123418
Excerpt: 
Restructuring in the service industries : managemnet reform and workplace relations in the UK
Relevance: 
0.7446
Available:
Cover image for ROOTS AND ENABLERS OF SERVICE OPERATIONS EXCELLENCE
ROOTS AND ENABLERS OF SERVICE OPERATIONS EXCELLENCE
FAZLI IDRIS
2019
Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail
ISBN 
9789674128319
Excerpt: 
Service industries -- Management
Relevance: 
0.0000
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Cover image for Winning in Service Markets : Success through People, Technology and Strategy
Winning in Service Markets : Success through People, Technology and Strategy
Wirtz, Jochen
2017
Perpustakaan Kuala Lumpur
ISBN 
9781944659059
Excerpt: 
Service industries -- Marketing.
Relevance: 
0.0000
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Cover image for Living innovation : competing in the 21st century access economy
Living innovation : competing in the 21st century access economy
Mathe, Hervé
2016 2015
Perpustakaan Kuala Lumpur
ISBN 
9789814719575
Excerpt: 
Service industries - Technological innovations
Relevance: 
0.0000
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Cover image for A teen guide to buying goods and services
A teen guide to buying goods and services
Gagne, Tammy.
2014
Perpustakaan Kuala Lumpur
ISBN 
9781612284729
Excerpt: 
Service industries -- Juvenile literature.
Relevance: 
0.0000
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Cover image for Perkhidmatan & pelancongan
Perkhidmatan & pelancongan
Maruwiah Ahmat
2013
Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Bandar Baru Sentul Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail Perpustakaan Kuala Lumpur, Cawangan Desa Tun Razak Perpustakaan Internet Bergerak
ISBN 
9789675397806
Excerpt: 
Service industries z Malaysia
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0.0000
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Cover image for The customer service solution : managing emotions, trust, and control to win your customer's business
The customer service solution : managing emotions, trust, and control to win your customer's business
Dasu, Sriram Chase, Richard B.
2013
Perpustakaan Kuala Lumpur
ISBN 
9780071809931
Excerpt: 
Service industries - Management
Relevance: 
0.0000
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Cover image for Stewardship : choosing service over self-interest
Stewardship : choosing service over self-interest
Block, Peter.
2013
Perpustakaan Kuala Lumpur
ISBN 
9781609948221
Excerpt: 
Stewardship : choosing service over self-interest / Block, Peter.
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0.0000
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Cover image for Pelancongan di Malaysia : isu-isu penyelidikan terpilih
Pelancongan di Malaysia : isu-isu penyelidikan terpilih
Jabil Mapjabil Kadir Din
2012
Perpustakaan Kuala Lumpur Perpustakaan Lembah Pantai
ISBN 
9789675311857
Excerpt: 
Service industries -- Research -- Malaysia
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0.0000
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Cover image for Uncommon service : how to win by putting customers at the core of your business
Uncommon service : how to win by putting customers at the core of your business
Frei, Frances Morriss, Anne
2012
Perpustakaan Kuala Lumpur
ISBN 
9781422133316
Excerpt: 
Service industries - Management
Relevance: 
0.0000
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Cover image for Service business development : strategies for value creation in manufacturing firms
Service business development : strategies for value creation in manufacturing firms
Fischer, Thomas Gebauer, Heiko Fleisch, Elgar
2012
Perpustakaan Kuala Lumpur
ISBN 
9781107022454
Excerpt: 
Service industries.
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0.0000
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Cover image for How to work for an idiot : revised and expanded with more idiots, more insanity, and more incompetency : survive and thrive without killing your boss
How to work for an idiot : revised and expanded with more idiots, more insanity, and more incompetency : survive and thrive without killing your boss
Hoover, John, 1952-
2012
Perpustakaan Kuala Lumpur Pustaka KL @ Keramat
ISBN 
9789833832637
Excerpt: 
incompetency : survive and thrive without killing your boss / Hoover, John, 1952-
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0.0000
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Cover image for Standard work for lean healthcare
Standard work for lean healthcare
Jackson, Thomas Lindsay, 1949-
2012
Perpustakaan Kuala Lumpur
ISBN 
9781439837412
Excerpt: 
Health Services Administration -- standards -- United States
Relevance: 
0.0000
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Cover image for Design at your service : how to improve your business with the help of a designer
Design at your service : how to improve your business with the help of a designer
Vilades, Xenia
2011
Perpustakaan Kuala Lumpur
ISBN 
9788492643561
Excerpt: 
Service industries -- Management.
Relevance: 
0.0000
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Cover image for Working for the state : employment relations in the public services
Working for the state : employment relations in the public services
Corby, Susan, 1941- Symon, Graham
2011
Perpustakaan Kuala Lumpur
ISBN 
9780230278639
Excerpt: 
Working for the state : employment relations in the public services / Corby, Susan, 1941-
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0.0000
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Cover image for Sales & service excellence
Sales & service excellence
Leadbetter, Jane
2011
Perpustakaan Kuala Lumpur
ISBN 
9781852526719
Excerpt: 
Sales & service excellence / Leadbetter, Jane
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0.0000
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Cover image for Occupational emergency medicine
Occupational emergency medicine
Greenberg, Michael I. Madsen, James M.
2011
Contributor biographical information http://catdir.loc.gov/catdir/enhancements/fy1013/2010027212-b.html Publisher description http://catdir.loc.gov/catdir/enhancements/fy1013/2010027212-d.html Table of contents only http://catdir.loc.gov/catdir/enhancements/fy1013/2010027212-t.html
Perpustakaan Kuala Lumpur
ISBN 
9781405180719
Excerpt: 
Emergency Service, Hospital
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0.0000
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Cover image for Marketing IT products and services
Marketing IT products and services
Keyes, Jessica, 1950-
2010
Perpustakaan Kuala Lumpur
ISBN 
9781439803196
Excerpt: 
Marketing IT products and services / Keyes, Jessica, 1950-
Relevance: 
0.0000
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Cover image for Marketing IT products and services :
Marketing IT products and services :
Keyes, Jessica, 1950-
2010
Perpustakaan Kuala Lumpur
ISBN 
9781439803196
Excerpt: 
Marketing IT products and services : Keyes, Jessica, 1950-
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0.0000
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Cover image for Six steps creating profit : a guide for small and mid-sized service-based businesses
Six steps creating profit : a guide for small and mid-sized service-based businesses
Sigmon, Patricia.
2010
Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail
ISBN 
9780470554258
Excerpt: 
Service industries
Relevance: 
0.0000
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Cover image for The handbook of innovation and services : a multi-disciplinary perspective
The handbook of innovation and services : a multi-disciplinary perspective
Gallouj, Faiz Djellal, Faridah
2010
Perpustakaan Kuala Lumpur
ISBN 
9781849803748
Excerpt: 
Service industries -- Technological innovations
Relevance: 
0.0000
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Cover image for Indulgence in death
Indulgence in death
Robb, J. D., 1950-
2010
Perpustakaan Kuala Lumpur
ISBN 
9781594134470
Excerpt: 
Service industries workers -- Crimes against -- Fiction.
Relevance: 
0.0000
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Cover image for Lean six sigma for the office
Lean six sigma for the office
Martin, James W.
2009
Perpustakaan Kuala Lumpur
ISBN 
9781420068795
Excerpt: 
Service industries -- quality control
Relevance: 
0.0000
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Cover image for Essentials of servives marketing
Essentials of servives marketing
Lovelock, Christopher Wirtz, Jochen Chew, Patricia
2009
Perpustakaan Kuala Lumpur
ISBN 
9789810679958
Excerpt: 
Service industries -- Marketing.
Relevance: 
0.0000
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Cover image for The best service is no service : how to liberate your customers from customer service, keep them happy & control costs
The best service is no service : how to liberate your customers from customer service, keep them happy & control costs
Price, Bill David Jaffe
2008
Perpustakaan Kuala Lumpur
ISBN 
9780470189085
Excerpt: 
The best service is no service : how to liberate your customers from customer service, keep them
Relevance: 
0.0000
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Cover image for The marketing of technology intensive products and services : driving innovations for non-marketers
The marketing of technology intensive products and services : driving innovations for non-marketers
Corsi, Patrick
2008
Perpustakaan Kuala Lumpur
ISBN 
9781848211049
Excerpt: 
The marketing of technology intensive products and services : driving innovations for non-marketers /
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0.0000
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Cover image for A complete and balanced service scorecard : creating value through sustained performance improvement
A complete and balanced service scorecard : creating value through sustained performance improvement
Tyagi, Rajesh K. Gupta, Praveen
2008
Perpustakaan Kuala Lumpur
ISBN 
9780131986008
Excerpt: 
Service industries -- Management.
Relevance: 
0.0000
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Cover image for Measuring marketing : 103 keys metrics every marketer needs
Measuring marketing : 103 keys metrics every marketer needs
Davis, John
2007
Perpustakaan Kuala Lumpur
ISBN 
9780470821329
Excerpt: 
Service industries -- Marketing.
Relevance: 
0.0000
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Cover image for Occupational safety and health in the emergency services
Occupational safety and health in the emergency services
Angie, James S
2005
Perpustakaan Kuala Lumpur
ISBN 
9781401859039
Excerpt: 
Occupational safety and health in the emergency services Angie, James S
Relevance: 
0.0000
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Cover image for The customer service activity book : 50 activities for inspiring exceptional service
The customer service activity book : 50 activities for inspiring exceptional service
Doane, Darryl S. Sloat, Rose D.
2005
Perpustakaan Kuala Lumpur
ISBN 
9780814472590
Excerpt: 
The customer service activity book : 50 activities for inspiring exceptional service / Doane
Relevance: 
0.0000
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Cover image for Services marketing in Asia : A case book
Services marketing in Asia : A case book
Wirtz, Jochen Lovelock, Christopher
2005
Perpustakaan Kuala Lumpur
ISBN 
9789812449436
Excerpt: 
Service industries -- Asia marketing -- Case studies
Relevance: 
0.0000
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Cover image for Services marketing
Services marketing
Zeithaml, Valarie A. Bitner, Mary Jo
2003
Perpustakaan Kuala Lumpur
ISBN 
9780071199148
Excerpt: 
Services industries - Marketing
Relevance: 
0.0000
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Cover image for Managing transport operations
Managing transport operations
Gubbins, Edmund J.
2003
Perpustakaan Kuala Lumpur
ISBN 
9780749439286
Excerpt: 
Services industries - Management
Relevance: 
0.0000
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Cover image for Managing Services : Using Technology to Create Value
Managing Services : Using Technology to Create Value
Davis , Mark M.
2003
Perpustakaan Kuala Lumpur
Excerpt: 
Service Industries - Technological Innovations - Management
Relevance: 
0.0000
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Cover image for FMM directory 2002 : Malaysian industries
FMM directory 2002 : Malaysian industries
2002
Perpustakaan Kuala Lumpur
Excerpt: 
Service industries - Malaysia - Directories
Relevance: 
0.0000
Available:
Cover image for Net sourcing : renting business applications and services over a network
Net sourcing : renting business applications and services over a network
Kern, Thomas Lacity, Mary Cecelia Willcocks, Leslie P.
2002
Perpustakaan Kuala Lumpur
ISBN 
9780130923554
Excerpt: 
Net sourcing : renting business applications and services over a network Kern, Thomas
Relevance: 
0.0000
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Cover image for quality second edition
quality second edition
Beckford, John
2002
Perpustakaan Kuala Lumpur
ISBN 
Sumbangan (pbk.)
Excerpt: 
Service industries -- Management -- Case studies
Relevance: 
0.0000
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Cover image for The invisible touch
The invisible touch
Beckwith, Harry
2001
Perpustakaan Kuala Lumpur
ISBN 
9781587990670
Excerpt: 
Service industries - Marketing
Relevance: 
0.0000
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Cover image for Services marketing people, technology, strategy
Services marketing people, technology, strategy
Lovelock, Christopher
2001
Perpustakaan Kuala Lumpur
ISBN 
9780130173928
Excerpt: 
Service industries - Marketing
Relevance: 
0.0000
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Cover image for The invisible touch
The invisible touch
Beckwith, Harry
2000
Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Setiawangsa
ISBN 
9780446524179
Excerpt: 
Service industries - Marketing
Relevance: 
0.0000
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Cover image for Malaysian manufacturers exporters & service companies
Malaysian manufacturers exporters & service companies
1988
Perpustakaan Kuala Lumpur
Excerpt: 
Malaysian manufacturers exporters & service companies
Relevance: 
0.0000
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