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Cover image for Working smart and small : The role of knowledge-based and service in industries in growth strategies for small states
Working smart and small : The role of knowledge-based and service in industries in growth strategies for small states
Qurshi, Mahvash Velde, Dirk Willem te
2008
Perpustakaan Kuala Lumpur, Cawangan Bandar Baru Sentul Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail
ISBN 
9780850928778
Excerpt: 
Working smart and small : The role of knowledge-based and service in industries in growth
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0.7447
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Cover image for Living innovation : competing in the 21st century access economy
Living innovation : competing in the 21st century access economy
Mathe, Hervé
2016 2015
Perpustakaan Kuala Lumpur
ISBN 
9789814719575
Excerpt: 
Service industries - Technological innovations
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0.0000
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Cover image for The customer service solution : managing emotions, trust, and control to win your customer's business
The customer service solution : managing emotions, trust, and control to win your customer's business
Dasu, Sriram Chase, Richard B.
2013
Perpustakaan Kuala Lumpur
ISBN 
9780071809931
Excerpt: 
Service industries - Management
Relevance: 
0.0000
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Cover image for Stewardship : choosing service over self-interest
Stewardship : choosing service over self-interest
Block, Peter.
2013
Perpustakaan Kuala Lumpur
ISBN 
9781609948221
Excerpt: 
Stewardship : choosing service over self-interest / Block, Peter.
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0.0000
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Cover image for Uncommon service : how to win by putting customers at the core of your business
Uncommon service : how to win by putting customers at the core of your business
Frei, Frances Morriss, Anne
2012
Perpustakaan Kuala Lumpur
ISBN 
9781422133316
Excerpt: 
Service industries - Management
Relevance: 
0.0000
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Cover image for Standard work for lean healthcare
Standard work for lean healthcare
Jackson, Thomas Lindsay, 1949-
2012
Perpustakaan Kuala Lumpur
ISBN 
9781439837412
Excerpt: 
Health Services Administration -- standards -- United States
Relevance: 
0.0000
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Cover image for Service management : operations, strategy, information technology
Service management : operations, strategy, information technology
Fitzsimmons, James A.
2011
Perpustakaan Kuala Lumpur, Cawangan Bandar Baru Sentul Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail
ISBN 
9780071289276
Excerpt: 
Service industries - Management
Relevance: 
0.0000
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Cover image for Working for the state : employment relations in the public services
Working for the state : employment relations in the public services
Corby, Susan, 1941- Symon, Graham
2011
Perpustakaan Kuala Lumpur
ISBN 
9780230278639
Excerpt: 
Working for the state : employment relations in the public services / Corby, Susan, 1941-
Relevance: 
0.0000
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Cover image for Sales & service excellence
Sales & service excellence
Leadbetter, Jane
2011
Perpustakaan Kuala Lumpur
ISBN 
9781852526719
Excerpt: 
Sales & service excellence / Leadbetter, Jane
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0.0000
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Cover image for Marketing IT products and services
Marketing IT products and services
Keyes, Jessica, 1950-
2010
Perpustakaan Kuala Lumpur
ISBN 
9781439803196
Excerpt: 
Marketing IT products and services / Keyes, Jessica, 1950-
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0.0000
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Cover image for Marketing IT products and services :
Marketing IT products and services :
Keyes, Jessica, 1950-
2010
Perpustakaan Kuala Lumpur
ISBN 
9781439803196
Excerpt: 
Marketing IT products and services : Keyes, Jessica, 1950-
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0.0000
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Cover image for Six steps creating profit : a guide for small and mid-sized service-based businesses
Six steps creating profit : a guide for small and mid-sized service-based businesses
Sigmon, Patricia.
2010
Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail
ISBN 
9780470554258
Excerpt: 
Service industries
Relevance: 
0.0000
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Cover image for Lean six sigma for the office
Lean six sigma for the office
Martin, James W.
2009
Perpustakaan Kuala Lumpur
ISBN 
9781420068795
Excerpt: 
Service industries -- quality control
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0.0000
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Cover image for The best service is no service : how to liberate your customers from customer service, keep them happy & control costs
The best service is no service : how to liberate your customers from customer service, keep them happy & control costs
Price, Bill David Jaffe
2008
Perpustakaan Kuala Lumpur
ISBN 
9780470189085
Excerpt: 
The best service is no service : how to liberate your customers from customer service, keep them
Relevance: 
0.0000
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Cover image for The marketing of technology intensive products and services : driving innovations for non-marketers
The marketing of technology intensive products and services : driving innovations for non-marketers
Corsi, Patrick
2008
Perpustakaan Kuala Lumpur
ISBN 
9781848211049
Excerpt: 
The marketing of technology intensive products and services : driving innovations for non-marketers /
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0.0000
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Cover image for The best service is no service : How to liberate your customers from customer service, keep them happy & control costs
The best service is no service : How to liberate your customers from customer service, keep them happy & control costs
Price, Bill David Jaffe
2008
Perpustakaan Kuala Lumpur, Cawangan Bandar Baru Sentul
ISBN 
9780470189085
Excerpt: 
The best service is no service : How to liberate your customers from customer service, keep them
Relevance: 
0.0000
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Cover image for A complete and balanced service scorecard : creating value through sustained performance improvement
A complete and balanced service scorecard : creating value through sustained performance improvement
Tyagi, Rajesh K. Gupta, Praveen
2008
Perpustakaan Kuala Lumpur
ISBN 
9780131986008
Excerpt: 
Service industries -- Management.
Relevance: 
0.0000
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Cover image for Services marketing : people, technology, strategy
Services marketing : people, technology, strategy
Lovelock, Christopher Wirtz, Jochen
2007
Perpustakaan Jabatan
ISBN 
9780132056762
Excerpt: 
Service industries -- Marketing.
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0.0000
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Cover image for Services marketing management
Services marketing management
Mudie, Peter Pirrie , Angela
2006
Perpustakaan Jabatan
ISBN 
9780750666749
Excerpt: 
Service industries -- Marketing -- Management
Relevance: 
0.0000
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Cover image for The customer service activity book : 50 activities for inspiring exceptional service
The customer service activity book : 50 activities for inspiring exceptional service
Doane, Darryl S. Sloat, Rose D.
2005
Perpustakaan Kuala Lumpur
ISBN 
9780814472590
Excerpt: 
The customer service activity book : 50 activities for inspiring exceptional service / Doane
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0.0000
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Cover image for Services marketing
Services marketing
Zeithaml, Valarie A. Bitner, Mary Jo
2003
Perpustakaan Kuala Lumpur
ISBN 
9780071199148
Excerpt: 
Services industries - Marketing
Relevance: 
0.0000
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Cover image for Managing transport operations
Managing transport operations
Gubbins, Edmund J.
2003
Perpustakaan Kuala Lumpur
ISBN 
9780749439286
Excerpt: 
Services industries - Management
Relevance: 
0.0000
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Cover image for FMM directory 2002 : Malaysian industries
FMM directory 2002 : Malaysian industries
2002
Perpustakaan Kuala Lumpur
Excerpt: 
Service industries - Malaysia - Directories
Relevance: 
0.0000
Available: