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Cover image for Delivering satisfaction and service quality : a customer-based approach for libraries
Delivering satisfaction and service quality : a customer-based approach for libraries
Hernon, Peter Whitman, John R.
2009
Perpustakaan Kuala Lumpur
ISBN 
9788184082425
Excerpt: 
Delivering satisfaction and service quality : a customer-based approach for libraries / Hernon
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0.7446
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Cover image for Delivering satisfaction and service quality : a customer-based approach for libraries
Delivering satisfaction and service quality : a customer-based approach for libraries
Hernon, Peter Whitman, John R.
2001
Perpustakaan Kuala Lumpur
ISBN 
9780838907894
Excerpt: 
Delivering satisfaction and service quality : a customer-based approach for libraries / Hernon
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0.7446
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Cover image for Assessing service quality : satisfying the expectations of library customers
Assessing service quality : satisfying the expectations of library customers
Hernon, Peter. Altman, Ellen
2010
Perpustakaan Kuala Lumpur
ISBN 
9780838910214
Excerpt: 
Assessing service quality : satisfying the expectations of library customers / Hernon, Peter.
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0.0000
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Cover image for The ultimate question : driving good profits and true growth
The ultimate question : driving good profits and true growth
Reichheld, Fried
2006
Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail
ISBN 
9781591397830
Excerpt: 
Consumer satisfaction
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0.0000
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Cover image for Amaze your customer! : creative tips on winning and keeping your customers
Amaze your customer! : creative tips on winning and keeping your customers
Zanetti, Daniel.
2006
Perpustakaan Kuala Lumpur, Cawangan Setiawangsa
ISBN 
9780749445577
Excerpt: 
Amaze your customer! : creative tips on winning and keeping your customers Zanetti, Daniel.
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0.0000
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Cover image for When customers think we don't care
When customers think we don't care
Buchanan, Richard W.
2002
Perpustakaan Kuala Lumpur
ISBN 
9780074709306
Excerpt: 
When customers think we don't care Buchanan, Richard W.
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0.0000
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Cover image for 50 powerful ideas
50 powerful ideas
Timm, Paul R.
2002
Perpustakaan Kuala Lumpur
ISBN 
9781564145994
Excerpt: 
Customer services - Management
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0.0000
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Cover image for Pelanggan adalah raja : satu panduan praktikal bagi mendapatkan nilai yang lebih daripada apa yang anda bayar
Pelanggan adalah raja : satu panduan praktikal bagi mendapatkan nilai yang lebih daripada apa yang anda bayar
Tschohl, John
1999
Perpustakaan Kuala Lumpur Perpustakaan Jabatan
ISBN 
9789837204034
Excerpt: 
Consumer satisfaction
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0.0000
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