Cover image for Delivering quality service : balancing customer perceptions and expectations
Title:
Delivering quality service : balancing customer perceptions and expectations
Author:
Zeithaml, Valarie A.

Parasuraman, A.

Berry, Leonard L.
ISBN:
9780029357019
Personal Author:
Zeithaml, Valarie A.
Publication Information:
New York : The Free Press, 1990.
Physical Description:
226p.
Subject Term:
Customer service
Added Author:
Parasuraman, A.

Berry, Leonard L.