Matthews, Andrew
1990
ISBN
9789810019532
Excerpt:
Self-perception
Relevance:
0.0000
Zeithaml, Valarie A. Parasuraman, A. Berry, Leonard L.
1990
ISBN
9780029357019
Excerpt:
Delivering quality service : balancing customer perceptions and expectations Zeithaml, Valarie A.
Relevance:
0.0000
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