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Cover image for Making friends
Making friends
Matthews, Andrew
1990
ISBN 
9789810019532
Excerpt: 
Self-perception
Relevance: 
0.0000
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Cover image for Delivering quality service : balancing customer perceptions and expectations
Delivering quality service : balancing customer perceptions and expectations
Zeithaml, Valarie A. Parasuraman, A. Berry, Leonard L.
1990
ISBN 
9780029357019
Excerpt: 
Delivering quality service : balancing customer perceptions and expectations Zeithaml, Valarie A.
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0.0000
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