"Inspirational stories of engaging, real-life educational experiences Everyone has a personal learning story, a time when they became actively engaged in their own education. Maybe it was an especially challenging teacher, or a uniquely supportive environment, or a collaborative classroom. In Faces of Learning, both well-known public figures, such as Arne Duncan and Al Franken, and ordinary Americans recall the moments when they truly learned something. Includes stories from people of all different backgrounds and from all over the country ; The stories are grouped into categories by theme like "relevant" and "experiential" to help reveal the common characteristics of what works in education ; Each chapter ends with five things you can do to improve your own learning, that of your students, and of all Americans Readers can visit the companion website "http://www.rethinklearningnow.com to share their own stories of educational success and find out what else they can do"--

"A one-stop resource for delivering great customer service across any cultural boundary. As the economy globalizes, cultural boundaries in commerce are being erased -- which makes your customers an increasingly diverse group. In order to stay competitive, you need to be able to communicate with them clearly and effectively. Please Every Customer helps you create an environment in which everyone is recognized as a valuable component of the customer-provider chain. No other book addresses the issues as thoroughly or provides the kind of direct advice you need to ensure success. Please Every Customer teaches you how to: Communicate effectively Build trust across cultures Serve different genders Understand cultural nuances Provide service to customers of any age who speak English as a second language or has special needs Demographics are changing before our eyes. You need to prepare now for the future . . . because it's already here. Please Every Customer is your roadmap to the new world of customer service"--