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Cover image for Driven to delight : delivering world-class customer experience the Mercedes-Benz way
Driven to delight : delivering world-class customer experience the Mercedes-Benz way
Michelli, Joseph A.
2016
Perpustakaan Lembah Pantai
ISBN 
9789814660594
Excerpt: 
Automobile industry and trade -- Customer services -- Germany
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Cover image for The Toyota way to service excellence : lean transformation in service organizations
The Toyota way to service excellence : lean transformation in service organizations
Liker, Jeffrey K
2016
Perpustakaan Medan Idaman
ISBN 
9781259641107
Excerpt: 
Automobile industry and trade -- Japan -- Management.
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0.0000
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