Cover image for The customer challenge : the inside story of a remarkable transformation in customer service
Title:
The customer challenge : the inside story of a remarkable transformation in customer service
Author:
Johnson, Tom

Jakeman, Mark
ISBN:
9780273626336
Personal Author:
Johnson, Tom
Publication Information:
London : Pitman, 1997.
Physical Description:
xiii, 241 p. ; 24 cm.
General Note:
Includes index.
Corporate Subject:
British Telecom
Subject Term:
Customer services
Added Author:
Jakeman, Mark