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Cover image for Service strategy: management moves for customer results
Service strategy: management moves for customer results
Horovitz, Jacques
2004
ISBN 
9780273675839
Excerpt: 
Service strategy: management moves for customer results/ Horovitz, Jacques
Relevance: 
0.4343
Available:
Cover image for Winning with customers: a playbook for B2B
Winning with customers: a playbook for B2B
Pigues, D. Keith Alderman, Jerry D.
2010
Perpustakaan Kuala Lumpur
ISBN 
9780470547991
Excerpt: 
Customer relations -- Management
Relevance: 
0.0000
Available:
Cover image for Business process mapping : improving customer satisfaction
Business process mapping : improving customer satisfaction
Jacka, J. Mike
2009
Perpustakaan Kuala Lumpur
ISBN 
9780470444580
Excerpt: 
Reengineering (Management)
Relevance: 
0.0000
Available:
Cover image for Business process mapping : improving customer satisfaction
Business process mapping : improving customer satisfaction
Jacka, J. Mike
2009
ISBN 
9780470444580
Excerpt: 
Reengineering (Management)
Relevance: 
0.0000
Available:
Cover image for The best service is no service : how to liberate your customers from customer service, keep them happy & control costs
The best service is no service : how to liberate your customers from customer service, keep them happy & control costs
Price, Bill David Jaffe
2008
Perpustakaan Kuala Lumpur
ISBN 
9780470189085
Excerpt: 
Services industries -- Management
Relevance: 
0.0000
Available:
Cover image for The best service is no service : How to liberate your customers from customer service, keep them happy & control costs
The best service is no service : How to liberate your customers from customer service, keep them happy & control costs
Price, Bill David Jaffe
2008
ISBN 
9780470189085
Excerpt: 
Services industries -- Management
Relevance: 
0.0000
Available:
Cover image for The best service is no service : how to liberate your customers from customer service, keep them happy & control costs
The best service is no service : how to liberate your customers from customer service, keep them happy & control costs
Price, Bill David Jaffe
2008
ISBN 
9780470189085
Excerpt: 
Services industries -- Management
Relevance: 
0.0000
Available:
Cover image for The best service is no service : How to liberate your customers from customer service, keep them happy & control costs
The best service is no service : How to liberate your customers from customer service, keep them happy & control costs
Price, Bill David Jaffe
2008
ISBN 
9780470189085
Excerpt: 
Services industries -- Management
Relevance: 
0.0000
Available:
Cover image for The best service is no service : How to liberate your customers from customer service, keep them happy & control costs
The best service is no service : How to liberate your customers from customer service, keep them happy & control costs
Price, Bill David Jaffe
2008
Perpustakaan Kuala Lumpur, Cawangan Bandar Baru Sentul
ISBN 
9780470189085
Excerpt: 
Services industries -- Management
Relevance: 
0.0000
Available:
Cover image for Human Sigma : managing the employee-customer encounter
Human Sigma : managing the employee-customer encounter
Fleming, John H.
2007
Perpustakaan Kuala Lumpur
ISBN 
9781595620163
Excerpt: 
Sale management
Relevance: 
0.0000
Available:
Cover image for Human Sigma : Managing the employee-customer encounter
Human Sigma : Managing the employee-customer encounter
Fleming, John H.
2007
Perpustakaan Kuala Lumpur, Cawangan Bandar Baru Sentul
ISBN 
9781595620163
Excerpt: 
Sale management
Relevance: 
0.0000
Available:
Cover image for Five star service, one star budget : how to create magic moments for your customers that get you notice, remembered, and referred
Five star service, one star budget : how to create magic moments for your customers that get you notice, remembered, and referred
Heppell, Michael.
2006
ISBN 
9780273707929
Excerpt: 
Customer services -- Management
Relevance: 
0.0000
Available:
Cover image for The power to predict : how real-time businesses anticipate customer needs, create opportunities, and beat the competition
The power to predict : how real-time businesses anticipate customer needs, create opportunities, and beat the competition
Ranadive, Vivek.
2006
ISBN 
9780071450140
Excerpt: 
Business -- Data processing -- Management
Relevance: 
0.0000
Available:
Cover image for Value-based marketing for bottom-line success
Value-based marketing for bottom-line success
De Bonis, J. Nicholas Balinski, Eric Allen, Phil
2003
ISBN 
9780071396561
Excerpt: 
Customer services - Management
Relevance: 
0.0000
Available:
Cover image for Built for use
Built for use
Donoghue, Karen
2002
Perpustakaan Kuala Lumpur
ISBN 
9780071383042
Excerpt: 
Customer relations - Management
Relevance: 
0.0000
Available:
Cover image for Built for use : driving profitability through the user experince
Built for use : driving profitability through the user experince
Donoghue, Karen
2002
Perpustakaan Kuala Lumpur
ISBN 
9780071383042
Excerpt: 
Customer relations - Management
Relevance: 
0.0000
Available:
Cover image for 50 powerful ideas
50 powerful ideas
Timm, Paul R.
2002
Perpustakaan Kuala Lumpur
ISBN 
9781564145994
Excerpt: 
Customer services - Management
Relevance: 
0.0000
Available:
Cover image for The market driven organization
The market driven organization
Day, George S.
1999
Perpustakaan Kuala Lumpur
ISBN 
9780684864679
Excerpt: 
Marketing - Management
Relevance: 
0.0000
Available: