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Print
Cover image for Customer relationship management
2000
ISBN 
9780471644095
Excerpt: 
Customer relationship management
Relevance: 
0.7439
Available:
Cover image for Successful global account management
Wilson, Kevin Speare, Nick Reese, Sam
2002
ISBN 
9780749436049
Excerpt: 
Successful global account management Wilson, Kevin
Relevance: 
0.6204
Available:
Cover image for A stakeholder approach to issues management
Boutilier, Robert, 1950-
Offers a fact-based strategy development process for managing issues and controversies. The book shows practitioners how to ground their strategic advice on empirical research that reveals the socio-political dynamics of the issue. It is the first book to approach issues management from a blended application of advances in stakeholder theory and social network analysis. Readers learn how to track the socio-political environment in order to (a) avoid risks and crises, (b) obtain essential environmental scanning information for strategy development or adjustment, and (c) secure the organization's reputation and access to vital resources.
2013 2012
Perpustakaan Kuala Lumpur
ISBN 
9781606490976
Excerpt: 
A stakeholder approach to issues management / Boutilier, Robert, 1950-
Relevance: 
0.4963
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Cover image for Service strategy: management moves for customer results
Horovitz, Jacques
2004
ISBN 
9780273675839
Excerpt: 
Service strategy: management moves for customer results/ Horovitz, Jacques
Relevance: 
0.4343
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Cover image for Customer Relationship Development : implementing fast-track, first base custyomer relationship management solutions
Blomqvist, Ralfs Dahl, Johan Haeger, Tomas
2002
ISBN 
9780852976821
Excerpt: 
management solutions / Blomqvist, Ralfs
Relevance: 
0.3723
Available:
Cover image for The quality movement: What total quality management is really all about!
Drummond, Helga
1992
ISBN 
9780749407537
Excerpt: 
The quality movement: What total quality management is really all about! Drummond, Helga
Relevance: 
0.3723
Available:
Cover image for Secret Manual Of The Sales Warrior
Maxine Teo
2020
Perpustakaan Kuala Lumpur Pustaka KL @ PPR Pinggiran Bukit Jalil
ISBN 
9789811454806
Excerpt: 
Sales management
Relevance: 
0.0000
Available:
Cover image for Sales & service excellence
Leadbetter, Jane
2011
Perpustakaan Kuala Lumpur
ISBN 
9781852526719
Excerpt: 
Management Books 2000 Limited,
Relevance: 
0.0000
Available:
Cover image for The hidden power of your customers : four keys to growing your business through existing customers
Carroll, Becky, 1966-
2011
Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail
ISBN 
9781118018217
Excerpt: 
Customer relations -- Management
Relevance: 
0.0000
Available:
Cover image for The big book of people skills games : quick, effectives activities for making great impressions, boosting problem-solving skills and improving customer service
Rickenbacher, Colleen A. Scannell, Edward E.
2010
ISBN 
9780071745093
Excerpt: 
Communication in management
Relevance: 
0.0000
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Cover image for How companies win : profiting from demand-driven business models no matter what business you're in
Kash, Rick Calhoun, David
2010
Perpustakaan Kuala Lumpur
ISBN 
9780062000453
Excerpt: 
Customer service -- Management
Relevance: 
0.0000
Available:
Cover image for Business process mapping : improving customer satisfaction
Jacka, J. Mike
2009
Perpustakaan Kuala Lumpur
ISBN 
9780470444580
Excerpt: 
Reengineering (Management)
Relevance: 
0.0000
Available:
Cover image for Business process mapping : improving customer satisfaction
Jacka, J. Mike
2009
ISBN 
9780470444580
Excerpt: 
Reengineering (Management)
Relevance: 
0.0000
Available:
Cover image for Human Sigma : managing the employee-customer encounter
Fleming, John H.
2007
Perpustakaan Kuala Lumpur
ISBN 
9781595620163
Excerpt: 
Sale management
Relevance: 
0.0000
Available:
Cover image for Human Sigma : Managing the employee-customer encounter
Fleming, John H.
2007
Perpustakaan Kuala Lumpur, Cawangan Bandar Baru Sentul
ISBN 
9781595620163
Excerpt: 
Sale management
Relevance: 
0.0000
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Cover image for Strategies that win sales : best practices of the world's leading organizations
Marone , Mark D. Lunsford, Seleste E.
2006 2005
ISBN 
9780793188604
Excerpt: 
Sales management
Relevance: 
0.0000
Available:
Cover image for Make winning a habit
Page, Rick
2006
Perpustakaan Kuala Lumpur
ISBN 
9780071465021
Excerpt: 
Sales management
Relevance: 
0.0000
Available:
Cover image for Strategies that win sales : best practices of the world's leading organizations
Marone , Mark D. Lunsford, Seleste E.
2006 2005
ISBN 
9780793188604
Excerpt: 
Sales management
Relevance: 
0.0000
Available:
Cover image for Strategies that win sales : best practices of the world's leading organizations
Marone , Mark D. Lunsford, Seleste E.
2006 2005
Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail
ISBN 
9780793188604
Excerpt: 
Sales management
Relevance: 
0.0000
Available:
Cover image for Strategies that win sales : best practices of the world's leading organizations
Marone , Mark D. Lunsford, Seleste E.
2006 2005
Perpustakaan Jabatan
ISBN 
9780793188604
Excerpt: 
Sales management
Relevance: 
0.0000
Available:
Cover image for Outside innovation : how your customers will co-design your campany's future
Seybold, Patricia B.
2006
Perpustakaan Jabatan
ISBN 
9780061135903
Excerpt: 
Technological innovations -- Management
Relevance: 
0.0000
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Cover image for Make winning a habit
Page, Rick
2006
ISBN 
9780071465021
Excerpt: 
Sales management
Relevance: 
0.0000
Available:
Gupta, Sunil
2005
ISBN 
9780131428950
Excerpt: 
Marketing -- Management.
Relevance: 
0.0000
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Cover image for Strategies that win sales : best practices of the world's leading organizations
Marone, Mark D
2005
ISBN 
9780793188604
Excerpt: 
Sales management
Relevance: 
0.0000
Available:
Cover image for Golden circle secrets : b how to achieve consistent sales success through customer values and expectations
Midgley, Ben
2005
ISBN 
9780471718574
Excerpt: 
Sales management
Relevance: 
0.0000
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Cover image for Customer relationship managment
Anderson, Kristin Kerr, Carol
2002
ISBN 
9780071379540
Excerpt: 
Customer relationship managment Anderson, Kristin
Relevance: 
0.0000
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Cover image for Customer-centric product definition
Mello, Sheila
2002
Perpustakaan Kuala Lumpur
ISBN 
9780814406687
Excerpt: 
American Management Association
Relevance: 
0.0000
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Cover image for Customer-centric product definition : the key to great product development
Mello, Sheila
2002
ISBN 
9780814406687
Excerpt: 
American Management Association
Relevance: 
0.0000
Available:
Cover image for X-Engineering the corporation : Reinventing your business in the digital age
Champy, James
2002
ISBN 
9780446678971
Excerpt: 
Reengineering (Management)
Relevance: 
0.0000
Available:
Cook, Sarah
2002
ISBN 
9780074937921
Excerpt: 
Total quality management
Relevance: 
0.0000
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Cover image for The complete guide to customer support
Fleisher, Joe and Read Brendan
2002
ISBN 
9781578200979
Excerpt: 
Customer services - Management
Relevance: 
0.0000
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